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[Resolved] Iexplore 6 - address line freeze up

Discussion in 'Web & Email' started by JSchleisman, Jan 14, 2002.

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  1. JSchleisman

    JSchleisman Thread Starter

    Joined:
    Jan 14, 2002
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    Recently I have experienced a total computer freeze up when I try to use the address window on Iexplore 6. I seem to be able to click on the contents in the window and start to write a new address and when I have typed about half of the information my computer totally freezes without giving me any error messages. The keyboard is frozen so I can't operate the 'Control, Alt, delete' nor the esc keys. The mouse also becomes inactive. My only recourse has been to press 'system reset'.

    Several things that I have tried have been to us msconfig and deselect all 'startup' programs. I have also looked for interfering software and removed some. I have Computer Associates antivirus software 'Personal Inoculate' installed and it is currently updated. I have tried to operate the browser with and without the antivirus program being active and have found no differences.

    Anyone have some other ideas on what I might try?
     
  2. Brooks

    Brooks Guest

    Joined:
    Oct 30, 2001
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    Have you ran Ad-aware from Lavasoft to see if you have any spyware that might interfere?

    http://www.lavasoftusa.net/

    Also, try repairing IE to see if that helps.
     
  3. JSchleisman

    JSchleisman Thread Starter

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    Thanks for replying to my post, Brooks. Yes, I did run Ad aware and found a few spyware files. I deleted them and still have the problem. I also ran the Iexplorer repair program and that did not resolve the problem.

    Do you think I should try a re-install of Iexplorer? I have a copy of Iexplorer 5.5 on an Earthlink disk which I was thinking of running.
     
  4. JSchleisman

    JSchleisman Thread Starter

    Joined:
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    For those who may be experiencing a similar problem I am listing the steps used to revolve this problem.
    1. I ran the program Ad aware and removed all spyware. (This did not initially fix the problem, but at least I clean up my computer of programs that may have caused other issues.)
    2. I downloaded and ran the program Xteq and choose the options to clean the 'cookies' and 'temporary internet files'. (This fixed the problem). No more computer freeze up when I try to use the 'address window' within the Iexplorer browser.
     
  5. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi,

    Try this:

    Click Start , click Shut Down , click Restart in MS-DOS mode , and then click OK .

    At the command prompt, type the following commands, pressing ENTER after each command, and pressing Y if you are prompted to confirm folder deletion:

    cd\windows
    deltree history
    exit


    Good luck,
     
  6. JSchleisman

    JSchleisman Thread Starter

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    Thanks Tony, My problem was fixed with deletion of the cookies and temporary internet files.
     
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