[Resolved] Iexplore 6 - address line freeze up

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JSchleisman

Thread Starter
Joined
Jan 14, 2002
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4
Recently I have experienced a total computer freeze up when I try to use the address window on Iexplore 6. I seem to be able to click on the contents in the window and start to write a new address and when I have typed about half of the information my computer totally freezes without giving me any error messages. The keyboard is frozen so I can't operate the 'Control, Alt, delete' nor the esc keys. The mouse also becomes inactive. My only recourse has been to press 'system reset'.

Several things that I have tried have been to us msconfig and deselect all 'startup' programs. I have also looked for interfering software and removed some. I have Computer Associates antivirus software 'Personal Inoculate' installed and it is currently updated. I have tried to operate the browser with and without the antivirus program being active and have found no differences.

Anyone have some other ideas on what I might try?
 

JSchleisman

Thread Starter
Joined
Jan 14, 2002
Messages
4
Thanks for replying to my post, Brooks. Yes, I did run Ad aware and found a few spyware files. I deleted them and still have the problem. I also ran the Iexplorer repair program and that did not resolve the problem.

Do you think I should try a re-install of Iexplorer? I have a copy of Iexplorer 5.5 on an Earthlink disk which I was thinking of running.
 

JSchleisman

Thread Starter
Joined
Jan 14, 2002
Messages
4
For those who may be experiencing a similar problem I am listing the steps used to revolve this problem.
1. I ran the program Ad aware and removed all spyware. (This did not initially fix the problem, but at least I clean up my computer of programs that may have caused other issues.)
2. I downloaded and ran the program Xteq and choose the options to clean the 'cookies' and 'temporary internet files'. (This fixed the problem). No more computer freeze up when I try to use the 'address window' within the Iexplorer browser.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Hi,

Try this:

Click Start , click Shut Down , click Restart in MS-DOS mode , and then click OK .

At the command prompt, type the following commands, pressing ENTER after each command, and pressing Y if you are prompted to confirm folder deletion:

cd\windows
deltree history
exit


Good luck,
 

JSchleisman

Thread Starter
Joined
Jan 14, 2002
Messages
4
Thanks Tony, My problem was fixed with deletion of the cookies and temporary internet files.
 
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