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[Resolved] Illegal operation shutdown

Discussion in 'Earlier Versions of Windows' started by stesta, Feb 8, 2003.

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  1. stesta

    stesta Thread Starter

    Joined:
    Feb 8, 2003
    Messages:
    25
    I hope someone can help. I have a message that keep popping up that says , This program has performed an illegal operation and will be shutdown. Then I have to start all over again.:mad: I have cleared my history, cookies and temp internet files. I also have removed all games and useless programs, but I still get the message:mad: If anyone has any ideas I would really appreciate it. Someone told me I had a program that wasn't reacting well with something else, but I am really computer illeterate.
    Thanx,
    Stesta ( Novice )
     
  2. Del

    Del

    Joined:
    Aug 31, 2001
    Messages:
    3,452
    What program is it? Do you see a details button to get more information??
     
  3. stesta

    stesta Thread Starter

    Joined:
    Feb 8, 2003
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    It does have details when it pops up again I will let you know what it says.
    Thanx!!!!!
     
  4. stesta

    stesta Thread Starter

    Joined:
    Feb 8, 2003
    Messages:
    25
    It did it again, I clicked on details and it said, Explorer caused invalid page fault in module <unknown>. Does that help any.
    thanks again
     
  5. steamwiz

    steamwiz

    Joined:
    Oct 4, 2002
    Messages:
    2,773
    Hi stesta

    We really need the Full and Exact error message (what module does it refer to)

    If you post your startup list we may be able to spot something

    Please post your startup list by doing the following :-

    Please go here and download startuplist 1.51 :-

    http://www.lurkhere.com/~nicefiles/

    Download to any folder or your desktop
    Unzip the zipfile
    Double click the exe file
    go to Edit - select all - copy - and paste the results in a new post here

    steam
     
  6. stesta

    stesta Thread Starter

    Joined:
    Feb 8, 2003
    Messages:
    25
    See if this is what you need.
     
  7. stesta

    stesta Thread Starter

    Joined:
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    I can't seem to get the start up list to you. Sorry. I will try to get all of the error message the next time it pops up.
     
  8. steamwiz

    steamwiz

    Joined:
    Oct 4, 2002
    Messages:
    2,773
    Hi stesta

    At what point are you stuck with the startup list

    Have you Downloaded the file to any folder or your desktop ?

    Have you unzipped the zipfile ?

    Have you double clicked the .exe file ?

    Do you you then have a text file ?

    steam
     
  9. stesta

    stesta Thread Starter

    Joined:
    Feb 8, 2003
    Messages:
    25
    I have the zip file icon on my desktop, but i don't know how to transfer it to this forum. I can view the text in the file. Sorry to be so difficult, but like i said i'm truly a newbe.
     
  10. Del

    Del

    Joined:
    Aug 31, 2001
    Messages:
    3,452
    Click edit and select all, then edit again and copy.
    Then put the mouse cursor into the text box here and right click and select paste.
     
  11. stesta

    stesta Thread Starter

    Joined:
    Feb 8, 2003
    Messages:
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    StartupList report, 2/8/03, 3:39:04 PM
    StartupList version: 1.51
    Started from : C:\WINDOWS\TEMP\STARTUPLIST.EXE
    Detected: Windows 98 SE (Win9x 4.10.2222A)
    Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\HPZTSB04.EXE
    C:\WINDOWS\SYSTEM\HPHMON03.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\PHOTO IMAGING\HPI_MONITOR.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\HP SHARE-TO-WEB\HPGS2WND.EXE
    C:\PROGRAM FILES\INCREDIMAIL\BIN\INCREDIMAIL.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\WINDOWS\WT\UPDATER\WCMDMGR.EXE
    C:\PROGRAM FILES\SAVE\SAVE.EXE
    C:\PROGRAM FILES\EZULA\MMOD.EXE
    C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
    C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\FINDFAST.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\HP SHARE-TO-WEB\HPGS2WNF.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\HPHIPM09.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\POWERARCHIVER\POWERARC.EXE
    C:\WINDOWS\NOTEPAD.EXE
    C:\WINDOWS\TEMP\STARTUPLIST.EXE

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Startup:
    [C:\WINDOWS\Start Menu\Programs\StartUp]
    Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
    TaskMonitor = C:\WINDOWS\taskmon.exe
    SystemTray = SysTray.Exe
    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    HPDJ Taskbar Utility = C:\WINDOWS\SYSTEM\hpztsb04.exe
    HPHmon03 = C:\WINDOWS\SYSTEM\HPHMON03.EXE
    CXMon = "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
    Share-to-Web Namespace Daemon = C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
    IncrediMail = C:\PROGRA~1\INCRED~1\bin\IncrediMail.exe /c
    wcmdmgr = C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
    LoadQM = loadqm.exe
    WhenUSave = C:\PROGRA~1\SAVE\Save.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    Desktop Weather = C:\PROGRAM FILES\THE WEATHER CHANNEL\THE WEATHER CHANNEL.exe
    Lost Beachs screen saver = "C:\Program Files\Lost Beachs\screen saver\TaskTray.exe"
    eZmmod = C:\PROGRA~1\ezula\mmod.exe

    --------------------------------------------------

    C:\WINDOWS\WININIT.BAK listing:
    (Created 7/2/2003, 15:39:20)

    [rename]
    NUL=C:\WINDOWS\TEMP\GLB1A2B.EXE

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    (no name) - C:\WINDOWS\SYSTEM\SHOWBARBHO.DLL - {80841D20-757E-4A6B-9934-2B3CB9AE83CB}

    --------------------------------------------------

    Enumerating Download Program Files:

    [Shockwave ActiveX Control]
    InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

    [WTHoster Class]
    InProcServer32 = C:\WINDOWS\WT\WEBDRIVER\WTHOSTCTL.DLL
    CODEBASE = http://www.wildtangent.com/install/wdriver/ddc/shockwave/blackhawkstriker/wtinst.cab

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    [MetaStreamCtl Class]
    InProcServer32 = C:\PROGRAM FILES\VIEWPOINT\VIEWPOINT MEDIA PLAYER\AXMETASTREAM.DLL
    CODEBASE = https://components.viewpoint.com/MTSInstallers/MetaStream3.cab?url=www.viewpoint.com

    [Update Class]
    InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
    CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37599.7190625

    [HouseCall Control]
    InProcServer32 = C:\WINDOWS\DOWNLO~1\XSCAN53.OCX
    CODEBASE = http://a840.g.akamai.net/7/840/537/2003012801/housecall.antivirus.com/housecall/xscan53.cab

    --------------------------------------------------
    End of report, 5,273 bytes
    Report generated in 0.122 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only

    See if this is it.
     
  12. steamwiz

    steamwiz

    Joined:
    Oct 4, 2002
    Messages:
    2,773
    Hi stesta

    Go to start\settings\control panel - click add\remove programs and uninstall Save (also known as WhenuSave and SaveNow)

    Then Please Download and install SpyBot,

    http://www.lurkhere.com/~nicefiles/

    click the online tab to search for and download the updates, then shut down and relaunch SpyBot.

    Go to the Settings tab > File Sets, and uncheck 'System Internals' and 'Tracks' .
    These aren't needed for our present purpose, and you can always experiment with them later on.

    Finally, after closing down Internet Explorer, click 'Check for problems', and have SpyBot remove all it finds 'Fix selected problems'

    you may have to run spybot more than once to clear everything

    Remove everything pre-ticked in Red

    Then please post another startup list

    steam
     
  13. stesta

    stesta Thread Starter

    Joined:
    Feb 8, 2003
    Messages:
    25
    StartupList report, 2/8/03, 4:23:03 PM
    StartupList version: 1.51
    Started from : C:\WINDOWS\TEMP\STARTUPLIST.EXE
    Detected: Windows 98 SE (Win9x 4.10.2222A)
    Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\HPZTSB04.EXE
    C:\WINDOWS\SYSTEM\HPHMON03.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\PHOTO IMAGING\HPI_MONITOR.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\HP SHARE-TO-WEB\HPGS2WND.EXE
    C:\PROGRAM FILES\INCREDIMAIL\BIN\INCREDIMAIL.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
    C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\FINDFAST.EXE
    C:\PROGRAM FILES\HEWLETT-PACKARD\PHOTOSMART\HP SHARE-TO-WEB\HPGS2WNF.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\POWERARCHIVER\POWERARC.EXE
    C:\WINDOWS\TEMP\STARTUPLIST.EXE

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Startup:
    [C:\WINDOWS\Start Menu\Programs\StartUp]
    Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
    TaskMonitor = C:\WINDOWS\taskmon.exe
    SystemTray = SysTray.Exe
    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    HPDJ Taskbar Utility = C:\WINDOWS\SYSTEM\hpztsb04.exe
    HPHmon03 = C:\WINDOWS\SYSTEM\HPHMON03.EXE
    CXMon = "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
    Share-to-Web Namespace Daemon = C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
    IncrediMail = C:\PROGRA~1\INCRED~1\bin\IncrediMail.exe /c
    LoadQM = loadqm.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    Desktop Weather = C:\PROGRAM FILES\THE WEATHER CHANNEL\THE WEATHER CHANNEL.exe
    Lost Beachs screen saver = "C:\Program Files\Lost Beachs\screen saver\TaskTray.exe"

    --------------------------------------------------

    C:\WINDOWS\WININIT.BAK listing:
    (Created 7/2/2003, 15:39:20)

    [rename]
    NUL=C:\WINDOWS\TEMP\GLB1A2B.EXE

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    (no name) - C:\WINDOWS\SYSTEM\SHOWBARBHO.DLL - {80841D20-757E-4A6B-9934-2B3CB9AE83CB}

    --------------------------------------------------

    Enumerating Download Program Files:

    [Shockwave ActiveX Control]
    InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

    [WTHoster Class]
    InProcServer32 = C:\WINDOWS\WT\WEBDRIVER\WTHOSTCTL.DLL
    CODEBASE = http://www.wildtangent.com/install/wdriver/ddc/shockwave/blackhawkstriker/wtinst.cab

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    [MetaStreamCtl Class]
    InProcServer32 = C:\PROGRAM FILES\VIEWPOINT\VIEWPOINT MEDIA PLAYER\AXMETASTREAM.DLL
    CODEBASE = https://components.viewpoint.com/MTSInstallers/MetaStream3.cab?url=www.viewpoint.com

    [Update Class]
    InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
    CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37599.7190625

    [HouseCall Control]
    InProcServer32 = C:\WINDOWS\DOWNLO~1\XSCAN53.OCX
    CODEBASE = http://a840.g.akamai.net/7/840/537/2003012801/housecall.antivirus.com/housecall/xscan53.cab

    --------------------------------------------------
    End of report, 4,957 bytes
    Report generated in 0.906 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only

    Ok, here it is. thanks
     
  14. steamwiz

    steamwiz

    Joined:
    Oct 4, 2002
    Messages:
    2,773
    Your startup looks a lot cleaner now

    Do you know what this is SHOWBARBHO.DLL it is shown as a BHO (Browser Helper Object) but I can find no information on it.

    You do not appear to have any anti-virus software or a firewall - you should have both

    A very good free anti virus is AVG

    and a good free firewall is Zonealarm

    steam
     
  15. stesta

    stesta Thread Starter

    Joined:
    Feb 8, 2003
    Messages:
    25
    I have no idea what that is. If you will tell me how to get rid of it. I will load the firewall and the anti virus. Thanks ALOT for your help.
    Stesta
     
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