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[Resolved] Internal application error in Media Player

Discussion in 'Multimedia' started by schoolmarm, Feb 10, 2003.

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  1. schoolmarm

    schoolmarm Thread Starter

    Joined:
    Sep 26, 2002
    Messages:
    78
    Hi...

    I tried to see a video attachment and was told media player couldn't open. I tried to open it from the Start menu and got "internal application error".

    I downloaded MP9 Upgrade, thinking it would correct the problem, but it didn't. I continue to get the error message.

    I would appreciate any help.....I want to watch Curling.

    Thanks,
    schoolmarm
     
  2. schoolmarm

    schoolmarm Thread Starter

    Joined:
    Sep 26, 2002
    Messages:
    78
    Please help....

    There is no way I can open Media Player. My computer didn't come with a Windows 98 cd...just QuickRestore, so I hesitated to uninstall MP. Is it possible to uninstall both the original and MP9 upgrade and then just download and re-install MP9?

    I'd really appreciate help. Thanks,

    schoolmarm
     
  3. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,380
  4. schoolmarm

    schoolmarm Thread Starter

    Joined:
    Sep 26, 2002
    Messages:
    78
    Hi...

    Thanks for the reply. I forgot to mention that I have Win98. I don't know the original version of wmp. I downloaded wpm 9. The original is installed in Microsoft NetShow and the second is listed separately in the Start menu.

    When I click anything wmp, I get "an internal application error has occured". The original had been working fine, and then it suddenly started giving me the error. The only thing I remember installing recently is the Flash Player 6 upgrade.

    I've read the other thread and I'm a computer idiot and don't know where to begin deleting files if that's what I need to do. I need clear guidance.....thanks.

    This is my Start-up list:

    StartupList report, 2/17/03, 8:18:42 AM
    StartupList version: 1.33.0
    Started from: C:\UNZIPPED\STARTUPLIST\STARTUPLIST.EXE
    Detected: Windows 98 SE (Win9x 4.10.2222A)
    Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\ptsnoop.exe
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
    C:\PROGRAM FILES\MESSENGER\MSMSGS.EXE
    C:\WINDOWS\TWAIN_32\SCANWIZ5\SDII.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\SIERRA\HOYLE WORD GAMES 3\WORDGAMES.EXE
    C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINZIP\WINZIP32.EXE
    C:\UNZIPPED\STARTUPLIST\STARTUPLIST.EXE

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Startup:
    [C:\WINDOWS\Start Menu\Programs\StartUp]
    Microtek Scanner Finder.lnk = C:\WINDOWS\Twain_32\ScanWiz5\SDII.exe
    Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    ScanRegistry = c:\windows\scanregw.exe /autorun
    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    SystemTray = SysTray.Exe
    CountrySelection = pctptt.exe
    PTSNOOP = ptsnoop.exe
    StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
    AVG_CC = C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    Avgserv9.exe = C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background

    --------------------------------------------------

    File association entry for .EXE:
    HKEY_CLASSES_ROOT\exefile\shell\open\command

    (Default) = "%1" %*

    --------------------------------------------------

    File association entry for .COM:
    HKEY_CLASSES_ROOT\comfile\shell\open\command

    (Default) = "%1" %*

    --------------------------------------------------

    File association entry for .BAT:
    HKEY_CLASSES_ROOT\batfile\shell\open\command

    (Default) = "%1" %*

    --------------------------------------------------

    File association entry for .PIF:
    HKEY_CLASSES_ROOT\piffile\shell\open\command

    (Default) = "%1" %*

    --------------------------------------------------

    File association entry for .SCR:
    HKEY_CLASSES_ROOT\scrfile\shell\open\command

    (Default) = "%1" /S

    --------------------------------------------------

    File association entry for .HTA:
    HKEY_CLASSES_ROOT\htafile\shell\open\command

    (Default) = C:\WINDOWS\SYSTEM\MSHTA.EXE "%1" %*

    --------------------------------------------------

    Enumerating Active Setup stub paths:
    HKLM\Software\Microsoft\Active Setup\Installed Components

    [{89820200-ECBD-11cf-8B85-00AA005B4383}]
    StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {89820200-ECBD-11cf-8B85-00AA005B4383}

    [>PerUser_MSN_Clean]
    StubPath = c:\windows\msnmgsr1.exe

    [PerUser_LinkBar_URLs]
    StubPath = c:\windows\COMMAND\sulfnbk.exe /L

    [{44BBA840-CC51-11CF-AAFA-00AA00B6015C}]
    StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {44BBA840-CC51-11CF-AAFA-00AA00B6015C}

    [{7790769C-0471-11d2-AF11-00C04FA35D02}]
    StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {7790769C-0471-11d2-AF11-00C04FA35D02}

    [>IEPerUser]
    StubPath = RUNDLL32.EXE IEDKCS32.DLL,BrandIE4 SIGNUP

    [{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}]
    StubPath = C:\WINDOWS\SYSTEM\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl

    [>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}]
    StubPath = C:\WINDOWS\inf\unregmp2.exe /ShowWMP

    --------------------------------------------------

    Load/Run keys from C:\WINDOWS\WIN.INI:

    load=
    run=

    --------------------------------------------------

    Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

    Shell=Explorer.exe
    SCRNSAVE.EXE=C:\WINDOWS\THETWO~1.SCR

    --------------------------------------------------

    Checking for EXPLORER.EXE instances:

    C:\WINDOWS\Explorer.exe: PRESENT!

    C:\Explorer.exe: not present
    C:\WINDOWS\Explorer\Explorer.exe: not present
    C:\WINDOWS\System\Explorer.exe: not present
    C:\WINDOWS\System32\Explorer.exe: not present
    C:\WINDOWS\Command\Explorer.exe: not present

    --------------------------------------------------

    C:\WINDOWS\WININIT.BAK listing:
    (Created 14/2/2003, 8:23:14)

    [rename]
    NUL=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455
    C:\PROGRA~1\GRISOFT\AVG6\version.avg=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455\version.avg
    C:\PROGRA~1\GRISOFT\AVG6\avgk32.dll=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455\avgk32.dll
    C:\PROGRA~1\GRISOFT\AVG6\avgse.exe=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455\avgse.exe
    C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455\avgcc32.exe
    C:\PROGRA~1\GRISOFT\AVG6\avgw.exe=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455\avgw.exe
    C:\PROGRA~1\GRISOFT\AVG6\avgcore.vxd=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455\avgcore.vxd
    C:\PROGRA~1\GRISOFT\AVG6\setup.exe=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455\setup.exe
    C:\PROGRA~1\GRISOFT\AVG6\avgscan.exe=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455\avgscan.exe
    C:\PROGRA~1\GRISOFT\AVG6\avg.ovl=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455\avg.ovl
    C:\PROGRA~1\GRISOFT\AVG6\avg6.avi=C:\PROGRA~1\GRISOFT\AVG6\$AVGUPD$.455\avg6.avi

    --------------------------------------------------

    C:\AUTOEXEC.BAT listing:

    @C:\PROGRA~1\GRISOFT\AVG6\bootup.exe
    @ECHO OFF
    rem
    rem *** DO NOT EDIT THIS FILE! ***
    rem
    rem This file was created by the System Configuration Utility as
    rem a placeholder for your AUTOEXEC.BAT file. Your actual
    rem AUTOEXEC.BAT file has been saved under the name AUTOEXEC.TSH.
    rem
    C:\ESSAUDIO.COM

    --------------------------------------------------

    C:\CONFIG.SYS listing:

    DEVICE=C:\ESSAUDIO.SYS
    rem
    rem *** DO NOT EDIT THIS FILE! ***
    rem
    rem This file was created by the System Configuration Utility as
    rem a placeholder for your CONFIG.SYS. Your actual CONFIG.SYS
    rem file has been saved under the name CONFIG.TSH.
    rem

    --------------------------------------------------

    C:\WINDOWS\DOSSTART.BAT listing:

    @echo off
    c:\mouse\mouse.exe
    LH C:\WINDOWS\COMMAND\MSCDEX.EXE /D:IDECD001 /M:12
    C:\ESSAUDIO.COM

    --------------------------------------------------

    Checking for superhidden extensions:

    .lnk: HIDDEN! (arrow overlay: yes)
    .pif: HIDDEN! (arrow overlay: yes)
    .exe: not hidden
    .com: not hidden
    .bat: not hidden
    .hta: not hidden
    .scr: not hidden
    .shs: HIDDEN!
    .shb: HIDDEN!
    .vbs: not hidden
    .vbe: not hidden
    .wsh: not hidden
    .scf: HIDDEN! (arrow overlay: NO!)
    .url: HIDDEN! (arrow overlay: yes)
    .js: not hidden
    .jse: not hidden

    --------------------------------------------------

    Enumerating Browser Helper Objects:

    (no name) - C:\WINDOWS\SYSTEM\NZDD.DLL - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C}

    --------------------------------------------------

    Enumerating Task Scheduler jobs:

    Tune-up Application Start.job
    Windows Critical Update Notification.job

    --------------------------------------------------

    Enumerating Download Program Files:

    [CV3 Class]
    InProcServer32 = C:\WINDOWS\SYSTEM\WUV3IS.DLL
    CODEBASE = http://windowsupdate.microsoft.com/R1044/V31Controls/x86/w98/en/actsetup.cab

    [MSN File Upload Control]
    InProcServer32 = C:\WINDOWS\DOWNLO~1\MSNUPLD.DLL
    CODEBASE = http://sc.communities.msn.com/controls/FileUC/MsnUpld.cab

    [MSN Photo Upload Tool]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MSNPUPLD.DLL
    CODEBASE = http://sc.communities.msn.com/controls/PhotoUC/MsnPUpld.cab

    [ContentAuditX Control]
    InProcServer32 = C:\WINDOWS\DOWNLO~1\CONTEN~1.OCX
    CODEBASE = http://a840.g.akamai.net/7/840/5805...ch.com/audit/includes/ContentAuditControl.cab

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    [Brix6ie Control]
    InProcServer32 = C:\WINDOWS\SYSTEM\BRIX6IE.OCX
    CODEBASE = http://a19.g.akamai.net/7/19/7125/1245/ftp.coupons.com/v6/brix6ie.cab

    [QuickTime Object]
    InProcServer32 = C:\WINDOWS\SYSTEM\QTPLUGIN.OCX
    CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

    [Update Class]
    InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
    CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37595.2589236111

    [MSN Chat Control 4.5]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MSNCHAT45.OCX
    CODEBASE = http://sc.communities.msn.com/controls/chat/msnchat45.cab

    [HouseCall Control]
    InProcServer32 = C:\WINDOWS\DOWNLO~1\XSCAN53.OCX
    CODEBASE = http://a840.g.akamai.net/7/840/537/2002112801/housecall.antivirus.com/housecall/xscan53.cab

    [ActiveScan Installer Class]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\ASINST.DLL
    CODEBASE = http://www.pandasoftware.com/activescan/as/asinst.cab

    [MSN Chat Control 4.2]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MSNCHAT42.OCX
    CODEBASE = http://sc.communities.msn.com/controls/chat/msnchat42.cab

    [{32564D57-0000-0010-8000-00AA00389B71}]
    CODEBASE = http://codecs.microsoft.com/codecs/i386/wmv8ax.cab

    --------------------------------------------------
    End of report, 10,675 bytes
    Report generated in 2.342 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only


    Thanks,
    schoolmarm
     
  5. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,380
    Okay

    Your startup looks okay.

    See if there are any updates from Microsoft:

    http://windowsupdate.microsoft.com/


    Also, have a look at this one:

    http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&th=c732e96c43a78dfe&rnum=5

    Which version of Internet Explorer have you got? To find out, open up a browser, and go to the top menu's, and Help | About. It should be something like:

    5.00.2516.1900

    There are many it could be.

    eddie
     
  6. schoolmarm

    schoolmarm Thread Starter

    Joined:
    Sep 26, 2002
    Messages:
    78
    Hi...

    I am running Windows 98SE and IE6.0.2800.1106 SP1

    I've checked many google sites and haven't turned up any forums so far. Will keep looking.

    Thanks,
    schoolmarm
     
  7. schoolmarm

    schoolmarm Thread Starter

    Joined:
    Sep 26, 2002
    Messages:
    78
    I did a repair on IE6 just to see and neither the earlier version or MP9 will open . I rolled back to IE5.5 and no change. I tried the google link from an earlier message and get the 'page not found" error.
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    When you originally downloaded the program did you do it from Windows update or from Windows Media Download Center? In the first thread that Eddie posted, one person found that the download installed from the Download Center resolved the problem, but the one from Update was failing.

    http://www.microsoft.com/windows/windowsmedia/download/default.asp
     
  9. schoolmarm

    schoolmarm Thread Starter

    Joined:
    Sep 26, 2002
    Messages:
    78
    Hi...

    I dowloaded from Windows Update. Sounds like I should uninstall and get one from the download centre. The question then is, where do I delete from? It isn't listed in Add/Remove Programs, nor is NetShow. When I highlight it in NetShow, there is no uninstall choice so do I just click delete?
    Thanks,

    schoolmarm
     
  10. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I may be wrong about this, but I don't think series 9 provides for an "uninstall", at least in XP (a system restore is required). However you should be able to "reinstall" by just running another setup over the first. Download it to a convenient location, close out everything else and give it a go. Reboot afterwards.

    Here is a good link to bookmark, although it doesn't address your problem, it covers a lot of others.

    http://www.nwlink.com/~zachd/pss/pss.html

    see also:

    http://www.microsoft.com/windows/windowsmedia/9series/player/readme.aspx
     
  11. schoolmarm

    schoolmarm Thread Starter

    Joined:
    Sep 26, 2002
    Messages:
    78
    It works! It works!!

    I did a download from Microsoft and when it was done. it automatically extracted files and installed. All I could do was accept the user agreement and it was done. When I clicked the 'finish' button, there was a player on my screen. I didn't want to get too excited yet, so I closed it and went to the Start menu. It opened!!

    Thank you Rog and Eddie for your perseverence! This forum is the greatest. You guys rule!

    Thanks, again...
    schoolmarm
     
  12. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    :cool:

    [tsg=yourewelcome][/tsg]
     
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