(Resolved) Kernel32 error

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Cebkent

Thread Starter
Joined
Mar 9, 2002
Messages
171
Hi! I have winME. I am getting kernel32.dll errors whenever I try to use Windows Media Player (I downloaded an entirely updated version and replaced all components, but this did not help). Then I downloaded RealPlayer One and I am having the same problem. When I try to play a cd or song, the kernel error pops up.

I did have MusicMatch & the old Real Player and they worked fine, but they are out of date players and wouldn't do everything I needed. How do I fix this kernel error?

Note that in running tasks I have three kernel32.dll's:

kernel32.dll c:\windows\system\kernel32.dll 0xffcfad83 128 Not Available Not Available Not Available 4.90.3000 524.00 KB (536,576 bytes) Not Available
kernel32.dll c:\windows\system\kernel32.dll 0xffffffbf 32 Not Available Not Available Not Available 4.90.3000 524.00 KB (536,576 bytes) Not Available
kernel32.dll c:\windows\system\kernel32.dll 0xfffdec73 32 Not Available Not Available Not Available 4.90.3000 524.00 KB (536,576 bytes) Not Available
 
Joined
Mar 27, 2002
Messages
8,460
It looks like you may have some things running at startup that are conflicting with this.

Go to MSCONFIG (Start/Run/"msconfig")
on the general tab, choose "Selective Startup" and then uncheck "load startup group items.
apply then close.
it will force a reboot which is fine,
when the system reboots try it again and see if you still get the errors.

If everything checks out but still get the kernel32 errors, then it may be time for a clean install. WinME is very buggy so you might want to look at upgrading the operating system to XP if you're gonna run a clean instal! XP is way more stable than ME!
 

Cebkent

Thread Starter
Joined
Mar 9, 2002
Messages
171
If everything checks out but still get the kernel32 errors, then it may be time for a clean install. WinME is very buggy so you might want to look at upgrading the operating system to XP if you're gonna run a clean instal!
The errors still happened when I unloaded the startup group. Is a clean install the only way around this? I can't upgrade right now. Are there any programs I might be able to remove that could be causing the conflict?

Thanks...
 
Joined
Jun 19, 2002
Messages
9
A clean install seems to be the best way to handle this. I had the same problem with RealPlayer 8 with Win98SE. I did the uninstalling/reinstalling RealPlayer, selective startups with msconfig. ,readding kernel32 files from the cab folders, etc

Finally, I just re-installed Win98SE and haven't had any problems since. Something's changed the registry or make-up of kernel32 and won't allow you to access RealPlayer correctly. Actually I upgraded to RealOne and it worked for a while, but it, too, didn't allow me to access RealPlayer.

You're the only other person I've heard with this problem. If you find another way, please let us know.

Good Luck:)
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,270
Hiya

When the errors come up, is there a Details button? If so, click it and copy/paste here.

eddie
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Doing a clean install because you're getting Media Player/Kernel32.dll errors is totally unneccessary.

In fact, kernel32.dll errors rarely have anything at all to do with kernel32.dll itself.

It is Windows' memory manager, and as such it's often the first to 'notice' something's amiss.

To quote MS:

"A Kernel32.dll page fault occurs when a program tries to access the Kernel32.dll protected memory space. Occasionally, the error message is caused by one particular program, and other times the error message is provoked by multiple files and programs.

If the problem results from running one program, the program needs to be replaced. If the problem occurs when you access multiple files and programs, the damage is likely caused by damaged hardware."

Moreover, here's just one MS article to prove that the cause might be something you'd least expect:

Error Message: Mplayer2 Caused an Invalid Page Fault in Module Kernel32.dll (Q271662)

SYMPTOMS
When you try to play a movie in Microsoft Windows Media Player, you may receive the following error message:

Mplayer2 caused an invalid page fault in module kernel32.dll
Also, your computer may not respond or Windows Media Player may display only a black screen instead of active video content.

CAUSE
An incompatible display adaptor or display adaptor driver can cause this behavior.

As Eddie says, please provide us with the details of the error, so that we can help you troubleshoot.
 
Joined
Jun 19, 2002
Messages
9
I agree, re-installs of Win isn't where you want to go. But, in my case, uninstalling and reinstalling RealPlayer didn't do any good. Tried all sorts of different things, as noted before. So this was a last resort.(Real.com tech support isn't the greatest, too.)

Amazingly, I had no problems with Windows Media Player.

Hopefully, there is a better solution, if I've would've known of this site six months ago, I would've come here first!!;)
 

Cebkent

Thread Starter
Joined
Mar 9, 2002
Messages
171
Hi! It does not give me details, unfortunately. It just says: "Realplay has caused an error in KERNEL32.DLL. Realplay will now close. If you continue to experience problems, try restarting your computer."

I have noticed, though, that this is just for .cda files or trying to play a music CD (whether original or burned on CDR). Also, I installed a program to convert files to mp3's; the program installed properly, but provides the same error as above when I try to start it.
 

Cebkent

Thread Starter
Joined
Mar 9, 2002
Messages
171
Originally posted by TonyKlein:
You don't have the QuickClick FlyDesk software installed, do you?
Nope! (Thanks, I'll check out the threads...unfortunately the 'invalid page fault' seems prevalent for errors and mine isn't reacting that way. I searched through MS databases and the same problem, all articles referenced invalid page faults or other errors, but I'm still hunting. I never have easy problems.)

THANKS!
 
Joined
Jun 19, 2002
Messages
9
Have you solved the kernel32.dll problem yet?

Hopefully, you didn't have to reinstall Windows. If you didn't, could you let us know what you did? As I said before, you are the only other person I've come across with this problem, so I am curious!
 

Cebkent

Thread Starter
Joined
Mar 9, 2002
Messages
171
I'm bumping this up because it's never been solved and I'm wondering, a year later, if someone might have stumbled upon a solution. (I'm also bringing it back because I just tried to upgrade from AOL 8 to 9 and the same error came up: waol.exe caused an error in kernel32.dll...etc.)

I have never gotten IPF's on kernel32.dll errors. Just the plain ole realplay.exe or wmplayer.exe (and now AOL) has caused...

I can't play music cd's at all. Now I can't upgrade to AOL 9.0

Thoughts anyone?
 
C

Chattan

Take a look at your system.ini file in the [386.Enh] section and see if you have this entry:

MinSPs=4

Quite often the kernell errors have something to do with there not being enough stack pages available.

Here is an example:

[386Enh]
ebios=*ebios
mouse=*vmouse,msmouse.vxd
device=*dynapage
device=*vcd
device=*vpd
device=*int13
woafont=app850.fon
EMMExclude=C000-CFFF
display=*vdd,*vflatd
MinSPs=6
MinPagingFileSize=1024000
ConservativeSwapfileUsage=1
PagingDrive=D:
MaxPagingFileSize=1024000
device=dva.386

If the MinSPs line does not exist just type it in, save the changes, close the file and re-boot.

ERROR MESSAGE: THERE ARE NO SPARE STACK PAGES
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q149083

KERNEL32.DLL/KERNL386.EXE ERRORS http://aumha.org/a/kernel32.htm
 

Cebkent

Thread Starter
Joined
Mar 9, 2002
Messages
171
Hi there...

I'm back again today because the only cd burning program that will work on my computer is the one that came with it, Adaptec, but none of our new XP pro computers will read those discs, so I tried to download Nero cd software. Installed it successfully, tried to run it and got the same freakin error message with the kernel32.dll.

I tried what was posted. I added the MinSPs=6 to my system.ini file, I added

FILES=65
BUFFERS=40
STACKS=64,512

to my Config.sys file, and I attempted to delete my swap file (win386.swp) so it could rebuild itself (I read that was a possible solution) but it kept telling me it was in use. (I C-A-D through everything first, but it wouldn't delete.) None of these worked.

There is nothing on Microsoft's site about this that isn't related to IPF's (which I don't have).

ANYONE????????????? :confused: :mad:
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top