[Resolved] Live update

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steamwiz

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Oct 4, 2002
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Tried to download the latest definitions - got this :-



It hasn't lost it's internet connection and neither the ISP or network is down.

It's on-line and everything else works

Anyone any idea what could be causing it ?

Tried exiting live update a dozen times, also tried rebooting

steam
 

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May 28, 2003
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2,366
I've never seen that popup before and I've used Norton for a long time. But if everything else is working as you say, then perhaps Norton got corrupt somehow? As you probably know, there are a bevy of viruses going around that attack security systems...you did't accidently step into one did you?
 

steamwiz

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Just tried it again - it connects to the site - 2 seconds later up pops the message.

BillC

On my way to Housecall - see what that says

steam
 

dai

Joined
Mar 6, 2003
Messages
11,198
if you are using xp do a search for
S32LUHL 1.dll and delete it
 

dvk01

Retired Moderator Retired Malware Specialist
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Derek
post a hjt log I have a feeling you have a dns hijacker diverting norton update
 

steamwiz

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Oct 4, 2002
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2,773
Thanks for the replys guys

dai

win98 - 1st edition

dvk01

hijack log attached - but it looks clean to me

Rollin' Rog

I'll check out those links - haven't had time yet

Housecall says I'm clean

Before someone asks - Zonealarm is set to allow

---------
Logfile of HijackThis v1.97.2
Scan saved at 21:54:14, on 05/10/03
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\SYSTEM\TABLET.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
C:\REGPROT\REGPROT.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZONEALARM.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\NOTEPAD.EXE
C:\WINDOWS\NOTEPAD.EXE
D:\NEW DOWNLOADS\HIJACKTHIS NEW\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hotmail.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Steam's Web Browser
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8088
O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRAM FILES\FLASHGET\JCCATCH.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\NEWDOW~1\SPYBOT\SPYBOT~1\SPYBOT~1.1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [RegProt] c:\regprot\regprot.exe /start
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [Tablet] C:\WINDOWS\SYSTEM\Tablet.exe
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Download using FlashGet - C:\PROGRAM FILES\FLASHGET\jc_link.htm
O8 - Extra context menu item: Download All by FlashGet - C:\PROGRAM FILES\FLASHGET\jc_all.htm
O8 - Extra context menu item: &Check Spelling - res://C:\PROGRAM FILES\IESPELL\IESPELL.DLL/SPELLCHECK.HTM
O8 - Extra context menu item: &ieSpell Options - res://C:\PROGRAM FILES\IESPELL\IESPELL.DLL/SPELLOPTION.HTM
O9 - Extra button: FlashGet (HKLM)
O9 - Extra 'Tools' menuitem: &FlashGet (HKLM)
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell Options (HKLM)
O9 - Extra button: Wallpaper (HKLM)
O9 - Extra 'Tools' menuitem: &Toolbar Wallpaper (HKLM)
O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin2.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://apple.speedera.net/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37898.4233912037
O16 - DPF: Yahoo! Dominoes - http://download.games.yahoo.com/games/clients/y/dot2_x.cab
O16 - DPF: Yahoo! Go Fish - http://download.games.yahoo.com/games/clients/y/zt3_x.cab
O16 - DPF: Yahoo! Sheepshead - http://download.games.yahoo.com/games/clients/y/dt0_x.cab
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et0_x.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: Yahoo! Dots - http://download.games.yahoo.com/games/clients/y/dtt1_x.cab
O16 - DPF: Yahoo! Spelldown - http://download.games.yahoo.com/games/clients/y/sdt1_x.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/76808a0e7ae82f/housecall.antivirus.com/housecall/xscan53.cab
 

steamwiz

Thread Starter
Joined
Oct 4, 2002
Messages
2,773
Rog

Followed your link - got this far :-



next is

5. Once you are connected to the server, log in by typing "anonymous" as the user name, and your email address as the password.

so I type anonymous space email address and press enter

and get this :-

501 Syntax incorrect
Login failed
ftp>

Am I doing something wrong or does this mean anything to you ?

thanks

steam
 

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Messages
45,855
That's as far as I could get too. I kept trying an email address and getting a password failed. At least it verifies you can establish a connection that far.

Since you do have ZoneAlarm, have you tried disabling it completely to test?

Has this always been present?

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8088

Are you using any kind of proxy configuration? What exactly does that line accomplish since it appears to point to your local address?
 

steamwiz

Thread Starter
Joined
Oct 4, 2002
Messages
2,773
Rog

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8088

This is set up because I have Mutiproxy installed on my computer

I hardly ever use mutiproxy and these settings only come into effect when "use a proxy server for this connection" is ticked - which it isn't.

This has been set up for years, as has live update, 4 years in fact, and it is only now that it has decided to be stubborn.

So i guess we're at a dead-end unless some one can think of something.

VirtualMe

Everythings set up as per the link you posted - thanks
 

steamwiz

Thread Starter
Joined
Oct 4, 2002
Messages
2,773
Success

Rollin' Rog does it again :D

I went to your link above Rog, downloaded the latest live update version, and wham bam .... definitions came rolling down the line.

So I now have a working Liveupdate and the latest definitions

Thanks to all who posted..... especially Rog, who's link had the answer :D

steam

Now if it had popped up the message "you need to update live update" instead of "your computer has lost it's internet connection" ?
 
Joined
Mar 28, 2003
Messages
1,182
Hi Steam,
I had the same problem a few weeks ago,and I had to download,Lusetup.exe file,I just wish Nortons would say it's time to update your AV.and not keep showing that bloody pop-up display box.Anyway glad,RR sorted it out for you (y)
 
Joined
Dec 9, 2000
Messages
45,855
Hey that's great. I just had to modify the search string a little to get that one to come up. You'd think they'd they'd point you to it as a possible solution in the error message all right.

Still I give Symantec credit for having the best support site on the web. The answers are almost always there if you look hard enough.
 
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