[Resolved] missing device file needed to run windows

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phil79au

Thread Starter
Joined
Nov 1, 2001
Messages
5
The other day I deleted some files to free the hard drive of some space. unfortunately msut have deleted wrong ones because when i start up the computer a long message will appear stating tht the device file needed to run windows 98 is missing. Also 'the windows registry or SYSTEM .INI file refers to this device file'.

i have no idea what to do. though i have tried to download windows 98 from the net but even so this is a difficult task with so many options to choose from.

can you determine what the problem is?
thanks
 
Joined
Dec 9, 2000
Messages
45,855
Welome Phil...

The message will give the name of the device that is missing. We need to know that name in order to pinpoint the program and the location it is missing from. Note the full, exact message the next time you see it.

Please don't try to download or reinstall Windows at this time, the device file is may not really be required for Windows, but may be related to an installed program.
 

Max19

Account Disabled
Joined
Jul 31, 2001
Messages
1,222
You can't download Windows 98 from the internet. You would have to use your CD or purchase a new one if you don't have one.
 

phil79au

Thread Starter
Joined
Nov 1, 2001
Messages
5
We still have a problem with the operation of our computer, so below is the exact message we are receiving. Hopefully someone can identify the problem.

'Cannot find a device file that may be needed to run Windows or a Windows application.
The windows registry or SYSTEM.INI file refers to this device file, but the device file no longer exists.
If you deleted this file on purpose, try unistalling the associated application using its unistall or setup program.
If you still want to use the application associated with this device file, try reinstalling that application to replace the missing file.
C:/Netscape/system/vntstimd.exe
Press a key to continue.'

You then press enter 2-3 times and then windows will open.
Thanks for any feedback you can provide
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,484
Hiya

When you were deleting some files, you may have deleted part of Netscape. Try this:

At run type C:\WINDOWS\SYSTEM.INI

Then, look for a line that mentions C:/Netscape/system/vntstimd.exe
Insert a semi-colan ";" as the first character of the line.

The reason why the ; is that if you still get the error's you can remove the ; easily, rather than having to rememberthe entire line.

Reboot and see if it works.

Also, did you uninstall Netscape using the Uninstall method?

Regards

eddie
 
Joined
Jul 7, 1999
Messages
389
You can use start/run/sysedit to open the system file editor, open system.ini and use the search function to look for the the file, if you find it do as Eddie has said, insert a semicolon in front of the line. If you dont find it there, use start/run/regedit, then go to the edit tab and use the search tool to look for the file. When you find a key that mentions this file, delete it, make sure you use the 'find next' function to search all the way through the registry, it could be there more than once. That should get rid of the message, but if you are still trying to use Netscape, you may have to reinstall it to replace the file. As Eddie mentioned, the best way to remove programs and free up space is to use the add/remove function in control panel, it is supposed to remove registry entries and win.ini references as well as all files associated with a particular program
 

phil79au

Thread Starter
Joined
Nov 1, 2001
Messages
5
Thanks to those of you who responded to my email. Unfortunately, I still havent been able to correct the problem. I was not able to insert a semicolon when windows was opening. Any other suggestions?
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Go to start/run, and type Regedit.
Choose edit/find.
Type vntstimd.
When you find an instance of the file, rightclick it, and choose delete.
After the first hit, press F3 to find the next one.

But first back up your registry by going to Start/run, and typing scanregw, followed by pressing 'enter'.
Choose 'yes', when you're asked whether you'd like to make a fresh registry backup.

Good luck,
 

phil79au

Thread Starter
Joined
Nov 1, 2001
Messages
5
After many attempts, ie adding a semi colon as the first character in the line, and even deleting the text, I am still unable to fix the problem.
????
 
Joined
Nov 3, 2001
Messages
11
Even if you didn't find any references to vntstimd in the registry, and removed the line for it in system.ini, there are a couple of other lines that may need to be commented out with a ; if they exist. These are:

DEVICE=C:\NETSCAPE\SYSTEM\DIAL.386
DEVICE=C:\NETSCAPE\SYSTEM\VTCPRAC.386

These lines should be located in the same section as the vntstimd.exe line, in [386enh].
 

phil79au

Thread Starter
Joined
Nov 1, 2001
Messages
5
A big thankyou to everyone who wrote in and gave me advice on how to fix the problem. The last entry from 'Rollin Rog' did the trick. The site you recommended was very helpful and easy to understand. :)

Regards
Phil
 
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