Solved [Resolved] Mystery of the disappearing Help file

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Tuppence2

Thread Starter
Hello,

My Windows Help file has disappeared. Went to look for it under Start and got this message. Any help would be most appreciated as I am unable to look up any topic.

<img src="http://forums.techguy.org/attachment.php?s=&postid=667778">


Thank you,
Penny.
 

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TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Hi Tuppence2,

That file belongs in your Windows or Winnt folder.

What version of Windows are you running please?
 
T

Tuppence2

Thread Starter
Hello Tony

I have Windows 2K.

Thanks,
Penny.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Penny, try restoring a fresh copy of the file to that directory.

Windows File Protection will probably even do that for you:

Go to Start > Run, and type sfc /scannow (space after 'sfc')
Click OK.

SFC will scan all protected system files and replaces incorrect or missing files with the original versions.
 
T

Tuppence2

Thread Starter
Thanks Tony. Will do that, and let you know how it goes.

Penny
 
T

Tuppence2

Thread Starter
Hello again,

I tried that, but Windows wants a Win2K CD. I don't have this, but I believe my cab files are on my hard disk somewhere. I don't know how to access them for this purpose.

Penny
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
You ought to have a fresh copy in your WINNT\system32\dllcache folder.

Copy that one to your Winnt directory.

You may need to boot into Recovery Console in order to do that.
 
T

Tuppence2

Thread Starter
Thanks rollin rog,

Will try what you suggest Will need more precise instructions to use the recovery console. I will come back if I cannot manage.

Penny.
 
T

Tuppence2

Thread Starter
Hello,

I have more problems, I am afraid.

1. Am informed that WINNT\system32\dllcache folder is not a valid Windows folder

2. My "Windows Explorer" is non-existent.

Would you be able to give me step by step instructions to use the Recovery Console.

Thank you,

Penny.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Originally posted by Tuppence2:
1. Am informed that WINNT\system32\dllcache folder is not a valid Windows folder


But who's telling you that? Do a Find Files for a dllcache folder. I'm sure you must have one.

2. My "Windows Explorer" is non-existent.
Again, please explain. What is is you can't do?

Would you be able to give me step by step instructions to use the Recovery Console?
As I'm not running Windows 2000 myself, I can at least start with pointing you to some MS articles.
But you need to pinpoint the location of your hh.exe file first, or we won't know where to restore it from.
 
T

Tuppence2

Thread Starter
Hello,

I am trying to following the following instructions:
................................................................................................................
You ought to have a fresh copy in your WINNT\system32\dllcache folder.

Copy that one to your Winnt directory.

You may need to boot into Recovery Console in order to do that.
......................................................................................................................

These are the search results - I am sorry but I am not compentent enough to know which one I need to copy from.

<img src="http://forums.techguy.org/attachment.php?s=&postid=668441">


Penny
 

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TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Penny, the folder is named "dllcache", so do a keyword search for JUST dllcache
 
T

Tuppence2

Thread Starter
OK - here is the result of the search for dllcache

<img src="http://forums.techguy.org/attachment.php?s=&postid=668454">


:confused:

Penny
 

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TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Penny, the Dllcache folder is a hidden folder, and I can assure you that you have it.

Go to Folder Options > View, and make sure that 'show all files' is checked, and that protected operating system files are NOT hidden.

Click OK. Now you'll be able to see the dllcache folder.
 
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