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Solved [Resolved] Mystery of the disappearing Help file

Discussion in 'Windows XP' started by Tuppence2, Jan 4, 2003.

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  1. Tuppence2

    Tuppence2 Guest Thread Starter

    Hello,

    My Windows Help file has disappeared. Went to look for it under Start and got this message. Any help would be most appreciated as I am unable to look up any topic.

    <img src="http://forums.techguy.org/attachment.php?s=&postid=667778">


    Thank you,
    Penny.
     

    Attached Files:

  2. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi Tuppence2,

    That file belongs in your Windows or Winnt folder.

    What version of Windows are you running please?
     
  3. Tuppence2

    Tuppence2 Guest Thread Starter

    Hello Tony

    I have Windows 2K.

    Thanks,
    Penny.
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
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    Penny, try restoring a fresh copy of the file to that directory.

    Windows File Protection will probably even do that for you:

    Go to Start > Run, and type sfc /scannow (space after 'sfc')
    Click OK.

    SFC will scan all protected system files and replaces incorrect or missing files with the original versions.
     
  5. Tuppence2

    Tuppence2 Guest Thread Starter

    Thanks Tony. Will do that, and let you know how it goes.

    Penny
     
  6. Tuppence2

    Tuppence2 Guest Thread Starter

    Hello again,

    I tried that, but Windows wants a Win2K CD. I don't have this, but I believe my cab files are on my hard disk somewhere. I don't know how to access them for this purpose.

    Penny
     
  7. TonyKlein

    TonyKlein Malware Specialist

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    You ought to have a fresh copy in your WINNT\system32\dllcache folder.

    Copy that one to your Winnt directory.

    You may need to boot into Recovery Console in order to do that.
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
  9. Tuppence2

    Tuppence2 Guest Thread Starter

    Thanks rollin rog,

    Will try what you suggest Will need more precise instructions to use the recovery console. I will come back if I cannot manage.

    Penny.
     
  10. Tuppence2

    Tuppence2 Guest Thread Starter

    Hello,

    I have more problems, I am afraid.

    1. Am informed that WINNT\system32\dllcache folder is not a valid Windows folder

    2. My "Windows Explorer" is non-existent.

    Would you be able to give me step by step instructions to use the Recovery Console.

    Thank you,

    Penny.
     
  11. TonyKlein

    TonyKlein Malware Specialist

    Joined:
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    But who's telling you that? Do a Find Files for a dllcache folder. I'm sure you must have one.

    Again, please explain. What is is you can't do?

    As I'm not running Windows 2000 myself, I can at least start with pointing you to some MS articles.
    But you need to pinpoint the location of your hh.exe file first, or we won't know where to restore it from.
     
  12. Tuppence2

    Tuppence2 Guest Thread Starter

    Hello,

    I am trying to following the following instructions:
    ................................................................................................................
    You ought to have a fresh copy in your WINNT\system32\dllcache folder.

    Copy that one to your Winnt directory.

    You may need to boot into Recovery Console in order to do that.
    ......................................................................................................................

    These are the search results - I am sorry but I am not compentent enough to know which one I need to copy from.

    <img src="http://forums.techguy.org/attachment.php?s=&postid=668441">


    Penny
     

    Attached Files:

  13. TonyKlein

    TonyKlein Malware Specialist

    Joined:
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    Messages:
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    Penny, the folder is named "dllcache", so do a keyword search for JUST dllcache
     
  14. Tuppence2

    Tuppence2 Guest Thread Starter

    OK - here is the result of the search for dllcache

    <img src="http://forums.techguy.org/attachment.php?s=&postid=668454">


    :confused:

    Penny
     

    Attached Files:

  15. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
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    Penny, the Dllcache folder is a hidden folder, and I can assure you that you have it.

    Go to Folder Options > View, and make sure that 'show all files' is checked, and that protected operating system files are NOT hidden.

    Click OK. Now you'll be able to see the dllcache folder.
     
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