[Resolved] norton & the [email protected]

[casper03]

every time i try to access my mail norton detects this and
denies access.
i have tried even disabaling auto protect but somehow
norton still detects the virus before download of mail
completes.

can i disable email protection untll i get my mail then run norton
to get rid of the mail and will i have to do anything else.
in relation to any possible infection

 

[SavvyLady]

Have you deleted the e-mail that was infected & was you able to quarantine the worm & then delete it?

Have you gone to Housecall and scanned there too?

If not...you should . Click here to scan free online.

here is a place you can clean the infection up ... but have a feeling you have more than BadsTranB.worm so scan at housecall first...ok?
http://www.pspl.com/download/cleanbt.htm

Savvy

also see: http://forums.techguy.org/showthread.php?s=&threadid=59756

 

[casper03]

i just shut down norton then downloaded mail then deleted without opening as i dont have preview window open in mail
then ran house calls and it says i have no viruses so i have restarted norton protection .

Many thanks for your help on this one

 

[SavvyLady]

Im just glad I could help you & you got it fixed.


Savvy

thanks for posting back