[Resolved] occache and kernel32.dll errors

[alamal]

Hello, my fiance's pc gets these errors...

EXPLORER caused an invalid page fault in
module OCCACHE.DLL at 0167:78fca306.
Registers:
EAX=00fd9844 CS=0167 EIP=78fca306 EFLGS=00010216
EBX=004c2614 SS=016f ESP=00fd96d0 EBP=00fd9838
ECX=00000000 DS=016f ESI=00fda370 FS=2dbf
EDX=00000000 ES=016f EDI=bff772be GS=1996
Bytes at CS:EIP:
ff 15 c4 20 bc 78 8d 45 f4 50 8d 45 f0 50 8d 45
Stack dump:
00fd9844 00fda260 00000004 bff772be 004cc1c4 004c2614 00000000 2d707f00 01c0392e bc7eb000 01c18076 2d707f00 01c0392e 00000000 0003a000 00000000



EXPLORER caused an invalid page fault in
module KERNEL32.DLL at 0167:bff886d4.
Registers:
EAX=c001de98 CS=0167 EIP=bff886d4 EFLGS=00010202
EBX=0083ff88 SS=016f ESP=00800000 EBP=0080008c
ECX=815d90d4 DS=016f ESI=815ffd00 FS=10f7
EDX=c001de9c ES=016f EDI=008000a4 GS=0000
Bytes at CS:EIP:
55 8b ec 83 ec 0c a1 e4 9c fc bf 53 56 8b 0d e0
Stack dump:
bff87f0a 00000001 0000000e 008000a4 008000c0 815ffd44 815d90d4 0083ff88 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000



EXPLORER caused an invalid page fault in
module MSHTML.DLL at 0167:7ae11885.
Registers:
EAX=00000000 CS=0167 EIP=7ae11885 EFLGS=00010202
EBX=800113f5 SS=016f ESP=0083ea38 EBP=0083ea98
ECX=011949c0 DS=016f ESI=00000000 FS=0ddf
EDX=00000000 ES=016f EDI=00f32c40 GS=0000
Bytes at CS:EIP:
2e 00 00 85 f6 0f 8c 10 9c 07 00 ff 75 ec e8 53
Stack dump:
00000003 011949c0 011949d4 80011794 7ae2f825 00000000 00000000 00e24dcc 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

She gets them when she goes into Windows Explorer, clicks on a file in the left window and then tries to open a file in the right. She's running Win98se on a 166mgz PII.
I've had her uncheck everything possible at startup and then run Ad Aware. These are the items left running at startup...

Deskmenu Startup Group C:\WINDOWS\DESKMENU.EXE
America Online Tray Icon Startup Group "C:\America Online
5.0a\aoltray.exe" -check
run Win.ini hpfsched
MSN251 Registry (Machine Run) E:\WIN95\msn251.exe /Q /R:n
SystemTray Registry (Machine Run) SysTray.Exe
ScanRegistry Registry (Machine Run) C:\WINDOWS\scanregw.exe /autorun


Just before this happened she defragged AND ran a scan from Housecall. She can't however get into the Downloaded Program Files to delete the Housecall file which I thought may be causing the conflict. The scan came up with no virus.
I've done all I could think of from the search I've done in the posts here at TSG.
Any help would be greatly appreciated.
Thanks and God Bless
Peter

 

[Rollin' Rog]

It may sound counter intuitive since this is an "Explorer" error, but I would try running the Internet Explorer Repair Tool if it is available. A couple of those modules are ones that will be "verified" by the Repair Tool. It is possible their versions have been altered and are producing errors.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q194177

It would also be useful to know whether the errors occur in safe mode. To test, press and hold the ctrl button when restarting so that the Boot Menu appears. Choose safe mode from the options.

And to test further in Normal mode I would clear the checks for these items in msconfig > startup as well:

MSN251 Registry (Machine Run) E:\WIN95\msn251.exe /Q /R:n

Deskmenu Startup Group C:\WINDOWS\DESKMENU.EXE

 

[alamal]

Hi Rog:
Part of the problem has been fixed. I had her run SFC and it found some corrupted files which she replaced. However, some files did come up that she couldn't extract from the CD because it couldn't find them. She has, however, gotten rid of the errors.

BTW, what do the two items you wanted to uncheck under msconfig do? My finance is not comfortable unchecking items unless she knows what they do. I didn't know what these two items are.

I'll post back as soon as I get more info.
Thanks so much for your time,
Peter

 

[Rollin' Rog]

DeskMenu is a so-called win95 "power toy". You can read about it here. It had to be installed independently of the original operating system. If it isn't used, it is well to uncheck or uninstall it. Of course if it isn't causing errors and is useful, then leave it.

http://www.aumha.org/a/powertoyz.htm

The other entry I'm unsure of. It appears to be for an older version of msn messenger, perphaps a remnant of something that was uninstalled. It is not required for Windows proper.

Msconfig can be used for disabling and re-enabling startup items for troubleshooting and evaluation. There is no risk in doing so. For routine purposes scanregistry (which checks and backs up the registry) should be left enabled, as well as any antivirus application that may be present ( I guess she doesn't have one).

If the errors are resolved there is not much need to go further, but keep in mind that the System File Checker will often report files as being altered or even corrupt which have only been updated. This is particularly true if IE has been updated from the original install -- so it takes a little savvy to interpret. I would still recommend running the IE Repair Tool to see that you have not replaced anything important to it.

 

[alamal]

Hey Rog, where can I find the IE repair tool that you mention? Also, she says she has 105M in the Temporary Internet File AFTER she's emptied it. She goes right to the file to open it and there's nothing there. How can this be. She still is getting some errors and is running another virus scan. The reason she's doing this is because when she ran Norton Clean Sweep she deleted unecessary files only to find that they come right back. I find this to be very strange. Can you share your thoughts on any of these strange occurences?
Thanks
Peter

 

[Rollin' Rog]

If the version of Internet Explorer on the machine is the same as the original install (in other words, never updated) I think the Repair Tool is not present. In that case the System File Checker should be adequate.

Deleting Temporary Internet Files from within Windows doesn't get all of them. To do a thorough cleaning, it has to be done from DOS. If you follow this procedure, it should completely clear them out.

Go to Start>Shutdown>Restart in MS-DOS mode. At the c:\> windows prompt enter each line:

smartdrv
deltree tempor~1
deltree history
deltree temp

exit

I have included the History cache and the Windows temp folder as well here, you could leave them out if you want, but it's better to do a thorough clean up.

Note: for each deltree command you are prompted for confirmation. Verify that the target directory is correct (eg, "History", before pressing 'y').

smartdrv is important to speed up the process. Otherwise it could take as long as a defrag with so many files remaining.

I don't know what's happening with the files coming back, it would depend on what they are and whether Windows recreates them normally.

 

[alamal]

Thanks Rog, I really appreciate your expertise on this. Consider this matter resolved!
God Bless
Peter