[Resolved] Plug in error

[raineday]

I was on a web site (gwvtravel.com) and clicked on a link. An error message said the plug in would not initialize. I clicked on the plug in icon and an error message said the plug in was located but there was an error with the plug in.
This has happened before but I pretty much ignored it. I tried to find information on troubleshooting and it was too technical.

I wanted to upgrade IE so I downloaded version 6 (the cookie thing is kinda neat) thinking it might help my problem. Well I no longer get the plug in error message but I get a blank page. Is there an easy fix for this problem. I have Windows 98 and an old Gateway 333 which suits me fine because I only use the internet (cable connection) and never run any programs. I do have Zone Alarm and Adsubtract which I plan on uninstalling since IE 6 takes care of the cookie issue.

 

[Rollin' Rog]

Does the blank page have an icon on it?

The instructions in this post have resolved a lot of these type errors, it's probably worth a try:

http://forums.techguy.org/showthread.php?postid=247486#post247486

 

[raineday]

I did delete the recommended file from the registry but no luck. I also uninstalled Quicktime at least part of it. It did have an uninstall everything button but I was too scared to hit that one.

And yes the blank page that comes up has an icon but clicking on it brings no results.

IE 6 has crashed twice since I installed it one hour ago. Not a good sign.

 

[Rollin' Rog]

Is this error happening only on one site or link, or on a variety? Can you give one or more exact links?

Also, would you obtain and run the StartupList.exe program from the site below, then copy/paste the results to a reply?

http://www.lurkhere.com/~nicefiles/

And when you get one of those IE errors, can you post the error message you get? If the Reporting Tool is popping up, click the "more info" tab and see what modules are involved.

 

[raineday]

Okay the web site of the most resent occurence for the plug in error was gwvtravel.com. At the top of the web page go to best buys.On the next page(winter deals) if I click on a link the page comes up blank. This has happened other times on other web pages but I do not recall what they were.

No IE error to report yet but I just got online.

Here's the report you requested.

StartupList report, 01/10/2003, 2:25:38 AM
StartupList version: 1.50
Started from : C:\WINDOWS\TEMP\STARTUPLIST.EXE
Detected: Windows 98 Gold (Win9x 4.10.1998)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WEBSCANX.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSSTAT.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATICWD32.EXE
C:\WINDOWS\GWHOTKEY.EXE
C:\WINDOWS\STARTER.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZONEALARM.EXE
C:\PROGRAM FILES\THE HELPSPOT!\FAWGRD32.EXE
C:\PROGRAM FILES\ADSUBTRACT\ADSUB.EXE
C:\PROGRAM FILES\THE HELPSPOT!\FA_GD32.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Windows Guardian.lnk = C:\Program Files\the HelpSpot!\Fawgrd32.exe
AdSubtract.lnk = C:\Program Files\AdSubtract\adsub.exe

Shell folders Common Startup:
[C:\WINDOWS\All Users\Start Menu\Programs\StartUp]
ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
DXM6Patch_981116 = C:\WINDOWS\p_981116.exe /Q:A
AtiCwd32 = Aticwd32.exe
Multi-function Keyboard = GWHotKey.exe
McAfeeWebScanX = C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe
Vshwin32EXE = C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE
EnsoniqMixer = starter.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

McAfeeWebScanX = C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe /RUNSERVICES
Vshwin32EXE = C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSHWIN32.EXE

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {89820200-ECBD-11cf-8B85-00AA005B4383}

[PerUser_LinkBar_URLs] *
StubPath = c:\windows\COMMAND\sulfnbk.exe /L

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {44BBA840-CC51-11CF-AAFA-00AA00B6015C}

[>IEPerUser] *
StubPath = RUNDLL32.EXE IEDKCS32.DLL,BrandIE4 SIGNUP

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:WAB /CALLER:IE50 /user /install

[{44BBA851-CC51-11CF-AAFA-00AA00B6015C}]
StubPath = rundll32.exeadvpack.dll

[{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}] *
StubPath = C:\WINDOWS\SYSTEM\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=
drivers=mmsystem.dll power.drv

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 8/1/2003, 22:5:0)

[Rename]
NUL=C:\WINDOWS\SYSTEM\MMEFXE.OCX
NUL=C:\WINDOWS\SYSTEM\SCHANNEL.DLL
C:\WINDOWS\SYSTEM\SCHANNEL.DLL=C:\WINDOWS\SYSTEM\SET2383.TMP
C:\WINDOWS\SYSTEM\IEPEERS.DLL=C:\WINDOWS\SYSTEM\IEPEERS.RCX
C:\WINDOWS\SYSTEM\RSASIG.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\RSASIG.DLL
C:\WINDOWS\SYSTEM\XENROLL.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\XENROLL.DLL
C:\WINDOWS\SYSTEM\MSCAT32.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\MSCAT32.DLL
C:\WINDOWS\SYSTEM\MSSIP32.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\MSSIP32.DLL
C:\WINDOWS\SYSTEM\MSSIGN32.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\MSSIGN32.DLL
C:\WINDOWS\SYSTEM\CRYPTUI.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\CRYPTUI.DLL
C:\WINDOWS\SYSTEM\CRYPTNET.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\CRYPTNET.DLL
C:\WINDOWS\SYSTEM\CRYPTEXT.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\CRYPTEXT.DLL
C:\WINDOWS\SYSTEM\WLDAP32.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\WLDAP32.DLL
C:\WINDOWS\SYSTEM\DXTMSFT.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\DXTMSFT.DLL
C:\WINDOWS\SYSTEM\DXTRANS.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\DXTRANS.DLL
C:\WINDOWS\SYSTEM\HLINK.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\HLINK.DLL
C:\WINDOWS\SYSTEM\PROCTEXE.OCX=C:\WINDOWS\SYSTEM\IE4SETUP\PROCTEXE.OCX
C:\WINDOWS\SYSTEM\URL.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\URL.DLL
C:\WINDOWS\SYSTEM\IMAGEHLP.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\IMAGEHLP.DLL
C:\WINDOWS\SYSTEM\COMCTL32.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4001.TMP
C:\WINDOWS\SYSTEM\ADVPACK.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4024.TMP
C:\PROGRA~1\INTERN~1\IEXPLORE.EXE=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4034.TMP
C:\WINDOWS\SYSTEM\MSHTML.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4040.TMP
C:\WINDOWS\SYSTEM\MSHTML.TLB=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4045.TMP
C:\WINDOWS\SYSTEM\MSHTMLED.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4052.TMP
C:\WINDOWS\SYSTEM\SHDOCVW.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4053.TMP
C:\WINDOWS\SYSTEM\SHDOCLC.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4080.TMP
C:\WINDOWS\SYSTEM\URLMON.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4081.TMP
C:\WINDOWS\SYSTEM\JSCRIPT.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4082.TMP
C:\WINDOWS\SYSTEM\WININET.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4083.TMP
C:\WINDOWS\SYSTEM\MSRATING.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4084.TMP
C:\WINDOWS\SYSTEM\SHLWAPI.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4085.TMP
C:\WINDOWS\SYSTEM\CRYPT32.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4090.TMP
C:\WINDOWS\SYSTEM\PLUGIN.OCX=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4093.TMP
C:\WINDOWS\SYSTEM\ACTXPRXY.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4094.TMP
C:\WINDOWS\SYSTEM\DISPEX.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4095.TMP
C:\WINDOWS\SYSTEM\MLANG.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4096.TMP
C:\WINDOWS\SYSTEM\IMGUTIL.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM40A0.TMP
C:\WINDOWS\SYSTEM\MSXML.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM40B0.TMP
C:\WINDOWS\SYSTEM\WINTRUST.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM40C4.TMP
C:\WINDOWS\SYSTEM\RSABASE.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM40D0.TMP
C:\WINDOWS\SYSTEM\BROWSEUI.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM40D5.TMP
C:\WINDOWS\SYSTEM\BROWSELC.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM40E1.TMP
C:\WINDOWS\SYSTEM\SHDOC401.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM40E4.TMP
C:\WINDOWS\SYSTEM\SHD401LC.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM40F1.TMP
C:\WINDOWS\SYSTEM\SHFOLDER.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4100.TMP
C:\WINDOWS\SYSTEM\MSLS31.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4141.TMP
C:\WINDOWS\SYSTEM\MMUTILSE.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4145.TMP
C:\WINDOWS\SYSTEM\DIGEST.DLL=C:\WINDOWS\SYSTEM\IE4SETUP\ACM4151.TMP
NUL=C:\WINDOWS\SHELLI~1
NUL=C:\WINDOWS\SYSTEM\WEBCHECK.DLL
C:\WINDOWS\SYSTEM\WEBCHECK.DLL=C:\WINDOWS\SYSTEM\SET4291.TMP
NUL=C:\WINDOWS\SYSTEM\SENS.DLL
C:\WINDOWS\SYSTEM\SENS.DLL=C:\WINDOWS\SYSTEM\SET4294.TMP
NUL=C:\WINDOWS\SYSTEM\SENSAPI.DLL
C:\WINDOWS\SYSTEM\SENSAPI.DLL=C:\WINDOWS\SYSTEM\SET4295.TMP
NUL=C:\WINDOWS\SYSTEM\ES.DLL
C:\WINDOWS\SYSTEM\ES.DLL=C:\WINDOWS\SYSTEM\SET4296.TMP
NUL=C:\WINDOWS\SYSTEM\ESSHARED.DLL
C:\WINDOWS\SYSTEM\ESSHARED.DLL=C:\WINDOWS\SYSTEM\SET4297.TMP
NUL=C:\WINDOWS\SYSTEM\ESTIER2.DLL
C:\WINDOWS\SYSTEM\ESTIER2.DLL=C:\WINDOWS\SYSTEM\SET42A0.TMP
NUL=C:\WINDOWS\SYSTEM\PNGFILT.DLL
C:\WINDOWS\SYSTEM\PNGFILT.DLL=C:\WINDOWS\SYSTEM\SET42C4.TMP
c:\windows\SYSTEM\dispex.dll=c:\windows\SYSTEM\dispex.001
c:\windows\SYSTEM\jscript.dll=c:\windows\SYSTEM\jscript.001
c:\windows\SYSTEM\vbscript.dll=c:\windows\SYSTEM\vbscript.001
c:\windows\SYSTEM\OLEAUT32.DLL=c:\windows\SYSTEM\OLEAUT32.001
c:\windows\SYSTEM\OLEPRO32.DLL=c:\windows\SYSTEM\OLEPRO32.001
c:\windows\SYSTEM\STDOLE2.TLB=c:\windows\SYSTEM\STDOLE2.001

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

@PATH C:\PROGRA~1\WIN98RK;%PATH%
@ECHO OFF
@ECHO OFF

--------------------------------------------------

C:\WINDOWS\DOSSTART.BAT listing:

@echo off
REM
REM

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - (no file) - {CD4C3CF0-4B15-11D1-ABED-709549C10000}
(no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
Maintenance-Defragment programs.job
Maintenance-ScanDisk.job
Maintenance-Disk cleanup.job
{361715C0-EFB4-11D2-803D-A35794B5B62D}_hogssty.job
{C5582700-2355-11D7-803F-002040DADE9F}_nosweat33.job
{C5582701-2355-11D7-803F-002040DADE9F}_nosweat33.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[Hotmail Attachments Control]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\HMATCHMT.OCX
CODEBASE = http://lw14fd.law14.hotmail.msn.com/activex/HMAtchmt.ocx

[HouseCall Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\XSCAN53.OCX
CODEBASE = http://a840.g.akamai.net/7/840/537/2002121801/housecall.antivirus.com/housecall/xscan53.cab

[QuickTime Object]
InProcServer32 = C:\WINDOWS\SYSTEM\QTPLUGIN.OCX
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

--------------------------------------------------
End of report, 11,403 bytes
Report generated in 1.874 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

 

[Rollin' Rog]

Have you tried disabling

C:\PROGRAM FILES\ADSUBTRACT\ADSUB.EXE

The program may be blocking a domain which supplies both ads and the content you are trying to view.

Also you might want to review what this link says about those Cybermedia (helpspot) entries:

http://www.answersthatwork.com/Tasklist_pages/tasklist_f.htm

Probably not related to your problem at all, but it might be best to run msconfig and click on the Startup Tab and remove the startup checks for them

ZoneAlarm may also need to be temporarily turned off for troubleshooting, it has been known to block some domains when they try to connect to special ports.

 

[raineday]

The web page link I was trying to view was a pdf. file. So I uninstalled my Adobe 5 and reinstalled it. It seems a little slow though. Could something be interferring with Adobe 5?

 

[Rollin' Rog]

Sometimes the online viewing of pdf files can be excruciatingly slow. It depends alot on the site itself and the server resources.

If it's something you are going to view more than once, downloading is the best option, right off the bat. I usually just right click and "save target as"

As for something interferring, I don't know if McAfee's Webscan would do it, but you could disable it for a test.