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[Resolved] Problem shutting down Win 98

Discussion in 'Earlier Versions of Windows' started by Ginnis12, Nov 30, 2001.

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  1. Ginnis12

    Ginnis12 Thread Starter

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    Within the last week I've had trouble shutting down my computer. I've never had a lick of trouble with my PC before. Every single time I shut down I get this message.

    WIN95 RPC Wmsg Window

    This program is not responding. It may be busy, waiting for a response from you, or it may have stopped running.
    - Click cancel to ignore and return to windows
    - To close this program immediately, click End Task
    - To give the program 20 seconds to finish what it is doing click wait, and then try to close the program again.


    The only change I have made on my computer is I recently downloaded the music software search engine Kazaa. I thought that could be causing the problem...but I still get the message even when I don't run the Kazaa program. HELP!
     
  2. TonyKlein

    TonyKlein Malware Specialist

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  3. Ginnis12

    Ginnis12 Thread Starter

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    Thanks Tony! I think that fixed my problem. Do you know what caused Windows 98 to start doing this, and why did it happen almost 3 years later?

    Lane
     
  4. TonyKlein

    TonyKlein Malware Specialist

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    Hi Lane,

    Opinions differ on this.

    Some people think it may have to do with removal of spyware like WebHancer, New.Net, and the like, others are pointing to MSN Messenger.

    But it's certainly odd, that up to a couple of months ago I'd never encountered this error, while lately this has been occurring a couple of times daily.

    Well, at least we know how to fix it... :)

    Cheers,
     
  5. Ginnis12

    Ginnis12 Thread Starter

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    Tony...does this help?

    Problem shutting down Win 98
    Within the last week I've had trouble shutting down my computer. I've never had a lick of trouble with my PC before. Every single time I shut down I get this message.

    WIN95 RPC Wmsg Window

    This program is not responding. It may be busy, waiting for a response from you, or it may have stopped running.
    - Click cancel to ignore and return to windows
    - To close this program immediately, click End Task
    - To give the program 20 seconds to finish what it is doing click wait, and then try to close the program again.


    The only change I have made on my computer is I recently downloaded the music software search engine Kazaa. I thought that could be causing the problem...but I still get the message even when I don't run the Kazaa program. HELP!

    Lane
     
  6. Rollin' Rog

    Rollin' Rog

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    Hi Lane, just to confirm, is the problem fixed?
     
  7. Ginnis12

    Ginnis12 Thread Starter

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    Roger,
    No the problem was temporarily fixed. It corrected the situation for about 3 start-ups and shutdowns. I do have MSN instant messenger. Do you think that could be the culprit?

    Lane
     
  8. eddie5659

    eddie5659 Moderator Malware Specialist

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    36,151
    Hiya

    You say you have Kazaa? That is a major piece of Spyware. You may want to download AddAware www.lavasoftusa.com
    Install and run it, ensuring that Deep Registry Scan is enabled. Remove all except any references to Web3000 or new.net. If you're unsure, copy/paste the list here. You may want to uninstall Kazaa first.

    An alternative is Morpheous, no spyware and more or less the same:

    http://download.cnet.com/downloads/0-1896420-108-76172.html?bt.48575.185

    Regards

    eddie
     
  9. Ginnis12

    Ginnis12 Thread Starter

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    Thanks for the information Eddie! So you think it's Kazaa that's giving me headaches? If I download that file you mentioned...what's the Deep Registry Scan you talked about?

    Thanks,
    Lane
     
  10. eddie5659

    eddie5659 Moderator Malware Specialist

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    It could be. They (spyware) cause problems with freezing etc.

    The Deep Registry scan is on the left when you start the program. You may also want to download Refupdate. Same page as AddAware, so that you can get the latest reference file.

    eddie
     
  11. Rollin' Rog

    Rollin' Rog

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    It definitely seems related to the instant messaging programs. AOL or MSN at least.

    The DCOM install doesn't seem to be working for Win98 users.

    One person has reported solving his problem with it by drastically reducing the number of programs loading through msconfig > startup. Be advised if you run msconfig and use it to disable startup programs, you will want to leave scanregistry (which checks and backs up the registry every first boot of the day) and naturally your antivirus at the very least. There are many here who can help you with that if you list what is loading at startup.

    You can do this by running msinfo32. When it opens click on "software environment" and "startup programs". Click Edit>select all>edit> copy. Then you can paste it into a reply.

    http://discussions.virtualdr.com/Forum2/HTML/053819.html
     
  12. Ginnis12

    Ginnis12 Thread Starter

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    Ok so I uninstalled KaZaA and I'm still getting the same program not responding message. Since KaZaA was spyware should I download the Ad-A-ware and clean my HD?
     
  13. TonyKlein

    TonyKlein Malware Specialist

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    Absolutely! It is thought that spyware may cause this 'syndrome'.

    Do this first:

    Go to Start/run, and type Msinfo32, followed by OK.
    Go to Software Environment/Startup Programs.
    Now click Edit/'Select all', and then 'copy'
    Paste the contents in your post.

    It is important to see what you have running.

    After that we'll tell you the best way to go about removing the stuff.

    Good luck,
     
  14. Ginnis12

    Ginnis12 Thread Starter

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    Ok I can't seem to select all when I click on the Software environment tab. Do I need to individually click on the driver, 16-bit modules loaded, 32-bit modules loaded, running tasks, startup programs, & system hooks, and then copy and paste those individually?

    I'll do this in a bit....I have to head out for a few.
     
  15. TonyKlein

    TonyKlein Malware Specialist

    Joined:
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    Can't you just open 'Startup Programs' by clicking on the plus sign next to Software environment, and then clicking Startup programs??

    See the attachment (excuse my Dutch language version of Windows...:D )
     

    Attached Files:

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