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[Resolved] Shutdown problems

Discussion in 'Earlier Versions of Windows' started by JustMe2, Jan 17, 2003.

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  1. JustMe2

    JustMe2 Thread Starter

    Joined:
    May 31, 2001
    Messages:
    1,047
    First Name:
    Crystal
    I'm going to go ahead and post my startup list here. Maybe somebody will see something. Who know? I don't, but I don't really know what to look for.
    I installed a cable modem this past Sunday. no problems there at all. Switched it over to my router, everything is still fine. Decided to download and install all critical updates from Microsoft that hadn't been re-installed since I had to format a month ago. Everything seemed to be okay after that. Until, It came time to shut down the machine. It hangs on shutdown and re-start everytime now.
    Here's my startup list for all to view!
    StartupList report, 1/17/03, 11:04:34 AM
    StartupList version: 1.51
    Started from : C:\WINDOWS\DESKTOP\STARTUPLIST.EXE
    Detected: Windows 98 SE (Win9x 4.10.2222A)
    Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
    C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
    C:\WINDOWS\SYSTEM\ZONELABS\MINILOG.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
    C:\WINDOWS\SYSTEM\USBMMKBD.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
    C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
    C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
    C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZAPRO.EXE
    C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\WINDOWS\DESKTOP\STARTUPLIST.EXE

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Common Startup:
    [C:\WINDOWS\All Users\Start Menu\Programs\StartUp]
    ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    ScanRegistry = c:\windows\scanregw.exe /autorun
    SystemTray = SysTray.Exe
    Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
    USBMMKBD = usbmmkbd.exe
    NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    NAV DefAlert = C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
    Norton Auto-Protect = C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
    Norton eMail Protect = C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

    NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    TrueVector = C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
    MiniLog = C:\WINDOWS\SYSTEM\ZONELABS\MINILOG.EXE -service

    --------------------------------------------------

    C:\WINDOWS\WININIT.BAK listing:
    (Created 16/1/2003, 16:43:48)

    [rename]
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=c:\windows\TEMP\GLB1A2B.EXE
    NUL=c:\windows\TEMP\GLB1A2B.EXE

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - (no file) - {004A5840-FF59-11d2-B50D-0090271D3FD4}
    (no name) - C:\PROGRAM FILES\EDENSOFT MY LOGO\MYLOGO.DLL - {EA4587EB-3106-448a-8B31-F1572E981765}

    --------------------------------------------------

    Enumerating Task Scheduler jobs:

    Tune-up Application Start.job
    Scan for Viruses.job
    Symantec NetDetect.job
    Windows Critical Update Notification.job

    --------------------------------------------------

    Enumerating Download Program Files:

    [YInstStarter Class]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YINSTHELPER.DLL
    CODEBASE = http://download.yahoo.com/dl/installs/yinst.cab

    [Util Class]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MOTUTIL.DLL
    CODEBASE = http://isupport4.hp.com/motivedocs/linklauncher/MotUtil.cab

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    [Shockwave ActiveX Control]
    InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab

    [ActiveDataObj Class]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\ACTIVEDATA.DLL
    CODEBASE = https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

    [symsupportutil]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\ACTIVEDATA.DLL
    CODEBASE = https://www-secure.symantec.com/techsupp/activedata/symsupportutil.CAB
    OSD = C:\WINDOWS\Downloaded Program Files\OSD34.OSD

    [Update Class]
    InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
    CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37616.2262731481

    [ActiveScan Installer Class]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\ASINST.DLL
    CODEBASE = http://www.pandasoftware.com/activescan/as/asinst.cab

    [sys Class]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\PCPITSTOP.DLL
    CODEBASE = http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

    --------------------------------------------------
    End of report, 5,814 bytes
    Report generated in 0.121 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only


    This is driving me nuts, not to mention that it's got to be hard on the machine!
    I did run BHO demon to see what might be lurking. The only thing that it came up with was my logo, which I knew was there, and that was already installed before the problem started. I've disabled many things in startup one at a time, and the shutdown problem is still there.
    Thanks in advance!
    Crystal
     
  2. Ethmer

    Ethmer

    Joined:
    Jul 6, 2002
    Messages:
    51
    _
    Possibly?! Try Start > Run > msconfig > under General Tab click Advanced > under "Disable fast shutdown" check mark it if it is unchecked (or if it is already checked try unchecking it) and click OK. It's worth a try.
     
  3. JustMe2

    JustMe2 Thread Starter

    Joined:
    May 31, 2001
    Messages:
    1,047
    First Name:
    Crystal
    Ethmer,
    Already done. Had no effect whatsoever. It's just frustrating!
    JustMe2
     
  4. TheHawk

    TheHawk

    Joined:
    Nov 12, 2002
    Messages:
    45
    What type of mobo do you have? Have you installed updated drivers for all your hardware?
    If you aren't sure d-load Aida, it has a massive database of hardware devices and will give you locations where you can get updated drivers!

    Update all your hardware drivers and check to see if your motherboard requires any extra drivers (EG: my mobo is has a VIA chip that has a update called VIA 4-in-1, my system used to hang at shut-down till I installed those updates)

    Hope this helps :)
     
  5. JustMe2

    JustMe2 Thread Starter

    Joined:
    May 31, 2001
    Messages:
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    First Name:
    Crystal
    TheHawk,
    Can't remember what mobo is in this thing. But last month I had to format the hard drive, and the latest drivers are installed. Everything is up to date.
    Except, I just found an update at MS regarding ide and shutdown. Guess I'll read up on it and try it, if I think it will help.
    JustMe2
     
  6. telecom69

    telecom69 Gone but never forgotten

    Joined:
    Oct 12, 2001
    Messages:
    9,807
    Hi there,still do as the hawk says and download aida,it will also tell you what motherboard you have ..... ;)
     
  7. JustMe2

    JustMe2 Thread Starter

    Joined:
    May 31, 2001
    Messages:
    1,047
    First Name:
    Crystal
    Ran Aida(resembles Sandra), And the result that I got was motherboard name---unknown, thought it did give me the id for the mobo.
    Nothing has helped. Computer is still doing the same as it was. I tried a clean boot. After it booted clean, I went to shutdown, and guess what...it got to the windows 98 is shutting down screen, and just sat there looking stupid. So same thing with or without the device drivers loading.
    I'm at a loss.
    JustMe2
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
  9. JustMe2

    JustMe2 Thread Starter

    Joined:
    May 31, 2001
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    First Name:
    Crystal
    Rollin'Rog,
    I did install it. That was the first thing that I did when it started hanging. :(
    JustMe2
     
  10. Rollin' Rog

    Rollin' Rog

    Joined:
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  11. JustMe2

    JustMe2 Thread Starter

    Joined:
    May 31, 2001
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    Crystal
    Rollin'Rog
    Yes...it is a networked system, goes through a Belkin Router, and shares the cable modem with 2other computers right now.
    I installed all updates except this one "Internet Explorer Navigation Sound Update"
    Everything else has been downloaded and installed.
    I disabled everything, and still had the problem.
    JustMe2
     
  12. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Are you sure you have the latest NIC drivers, these are a common source of shutdown and restart problems when in use?

    You can test by going to the Device Manager and temporarily checking the "disable in this hardware profile" option on the settings page for the NIC.

    Sound cards (especially SBlive) can be another possiblity, again disabling for a test through the Device Manager is a way to troubleshoot.
     
  13. JustMe2

    JustMe2 Thread Starter

    Joined:
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    Messages:
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    First Name:
    Crystal
    Rollin' Rog,
    I just ran a check with Dr Watson. The only thing that it came up with is the following...
    --------------------
    Wintab Digitizer Services Core DLL has altered Windows system files.

    Module Name: WINTAB.DLL
    Description: Wintab Digitizer Services Core DLL
    Version: 2.01
    Product: Wintab Digitizer Services
    Manufacturer: LCS/Telegraphics

    I'm assuming that this is related to my Pablo??
    JustMe2<<---who is REALLY fishing for straws now!
     
  14. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Pablo? Did you mean tablet?

    The fact that Dr Watson informs you of that doesn't necessarily mean there is a problem. I'm not sure what the dll is related to, perhaps a mouse driver (also associated with Wintab); there may be an entry in System.ini for it, you could check by running msconfig and expanding all the entries under the system.ini tab. To troubleshoot you could uncheck any reference to that dll or wintab.

    might be a relevant link here:

    http://216.239.33.100/search?q=cach...ems.html+WINTAB.DLL+system.ini&hl=en&ie=UTF-8[/url]

    or here:

    http://216.239.33.100/search?q=cach...ion2.htm+WINTAB.DLL+system.ini&hl=en&ie=UTF-8

    sounds like it could be causing an IRQ conflict.
     
  15. JustMe2

    JustMe2 Thread Starter

    Joined:
    May 31, 2001
    Messages:
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    First Name:
    Crystal
    Well...I just went all out and removed the graphics tablet, even though I'd never had any problems with it before. Had the same shutdown problem. Although, Dr Watson no longer shows the problem, so that was a useless thought on my part. Un-installed the floppy disk controller update that I had installed, 're-booted', re-installed it, 're-booted, and tried to shut down again. Got the same hanging problem. Forgot to tell you all that I ran sfc which showed no problems either.
    JustMe2
    And the part that is almost funny...every time that I have to hold the power button down for it to shut down, when I press it to re-start the computer, it says...Windows 98 is re-starting...stupid machine appears to think that it really is re-starting itself!

    Forgot to add that I found no references to the wintab in the system.ini.
     
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