[Resolved] Shutdown problems

[JustMe2]

I'm going to go ahead and post my startup list here. Maybe somebody will see something. Who know? I don't, but I don't really know what to look for.
I installed a cable modem this past Sunday. no problems there at all. Switched it over to my router, everything is still fine. Decided to download and install all critical updates from Microsoft that hadn't been re-installed since I had to format a month ago. Everything seemed to be okay after that. Until, It came time to shut down the machine. It hangs on shutdown and re-start everytime now.
Here's my startup list for all to view!
StartupList report, 1/17/03, 11:04:34 AM
StartupList version: 1.51
Started from : C:\WINDOWS\DESKTOP\STARTUPLIST.EXE
Detected: Windows 98 SE (Win9x 4.10.2222A)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\SYSTEM\ZONELABS\MINILOG.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\USBMMKBD.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZAPRO.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\DESKTOP\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\WINDOWS\All Users\Start Menu\Programs\StartUp]
ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = c:\windows\scanregw.exe /autorun
SystemTray = SysTray.Exe
Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
USBMMKBD = usbmmkbd.exe
NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
NAV DefAlert = C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
Norton Auto-Protect = C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
Norton eMail Protect = C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
TrueVector = C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
MiniLog = C:\WINDOWS\SYSTEM\ZONELABS\MINILOG.EXE -service

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 16/1/2003, 16:43:48)

[rename]
NUL=c:\windows\TEMP\GLB1A2B.EXE
NUL=c:\windows\TEMP\GLB1A2B.EXE
NUL=c:\windows\TEMP\GLB1A2B.EXE
NUL=c:\windows\TEMP\GLB1A2B.EXE
NUL=c:\windows\TEMP\GLB1A2B.EXE
NUL=c:\windows\TEMP\GLB1A2B.EXE
NUL=c:\windows\TEMP\GLB1A2B.EXE
NUL=c:\windows\TEMP\GLB1A2B.EXE
NUL=c:\windows\TEMP\GLB1A2B.EXE
NUL=c:\windows\TEMP\GLB1A2B.EXE
NUL=c:\windows\TEMP\GLB1A2B.EXE

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - (no file) - {004A5840-FF59-11d2-B50D-0090271D3FD4}
(no name) - C:\PROGRAM FILES\EDENSOFT MY LOGO\MYLOGO.DLL - {EA4587EB-3106-448a-8B31-F1572E981765}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
Scan for Viruses.job
Symantec NetDetect.job
Windows Critical Update Notification.job

--------------------------------------------------

Enumerating Download Program Files:

[YInstStarter Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YINSTHELPER.DLL
CODEBASE = http://download.yahoo.com/dl/installs/yinst.cab

[Util Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MOTUTIL.DLL
CODEBASE = http://isupport4.hp.com/motivedocs/linklauncher/MotUtil.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab

[ActiveDataObj Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\ACTIVEDATA.DLL
CODEBASE = https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

[symsupportutil]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\ACTIVEDATA.DLL
CODEBASE = https://www-secure.symantec.com/techsupp/activedata/symsupportutil.CAB
OSD = C:\WINDOWS\Downloaded Program Files\OSD34.OSD

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37616.2262731481

[ActiveScan Installer Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\ASINST.DLL
CODEBASE = http://www.pandasoftware.com/activescan/as/asinst.cab

[sys Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\PCPITSTOP.DLL
CODEBASE = http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

--------------------------------------------------
End of report, 5,814 bytes
Report generated in 0.121 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only


This is driving me nuts, not to mention that it's got to be hard on the machine!
I did run BHO demon to see what might be lurking. The only thing that it came up with was my logo, which I knew was there, and that was already installed before the problem started. I've disabled many things in startup one at a time, and the shutdown problem is still there.
Thanks in advance!
Crystal

 

[Ethmer]

_
Possibly?! Try Start > Run > msconfig > under General Tab click Advanced > under "Disable fast shutdown" check mark it if it is unchecked (or if it is already checked try unchecking it) and click OK. It's worth a try.

 

[JustMe2]

Ethmer,
Already done. Had no effect whatsoever. It's just frustrating!
JustMe2

 

[TheHawk]

What type of mobo do you have? Have you installed updated drivers for all your hardware?
If you aren't sure d-load Aida, it has a massive database of hardware devices and will give you locations where you can get updated drivers!

Update all your hardware drivers and check to see if your motherboard requires any extra drivers (EG: my mobo is has a VIA chip that has a update called VIA 4-in-1, my system used to hang at shut-down till I installed those updates)

Hope this helps

 

[JustMe2]

TheHawk,
Can't remember what mobo is in this thing. But last month I had to format the hard drive, and the latest drivers are installed. Everything is up to date.
Except, I just found an update at MS regarding ide and shutdown. Guess I'll read up on it and try it, if I think it will help.
JustMe2

 

[telecom69]

Hi there,still do as the hawk says and download aida,it will also tell you what motherboard you have .....

 

[JustMe2]

Ran Aida(resembles Sandra), And the result that I got was motherboard name---unknown, thought it did give me the id for the mobo.
Nothing has helped. Computer is still doing the same as it was. I tried a clean boot. After it booted clean, I went to shutdown, and guess what...it got to the windows 98 is shutting down screen, and just sat there looking stupid. So same thing with or without the device drivers loading.
I'm at a loss.
JustMe2

 

[Rollin' Rog]

Since you have Win98 SE, you need to install the shutdown supplement for that if you haven't already:

http://www.microsoft.com/windows98/downloads/contents/wurecommended/s_wufeatured/win98se/

 

[JustMe2]

Rollin'Rog,
I did install it. That was the first thing that I did when it started hanging.
JustMe2

 

[Rollin' Rog]

If the system is Networked, there is also a patch for "mapped networked drives".

And I think you mentioned seeing the IDE Hard Drive package, I'd install that too.

http://www.microsoft.com/Windows98/downloads/contents/WUCritical/q273017/Default.asp

If you continue to have problems, disable ZoneAlarm and other startup programs by running msconfig and continue to test.

 

[JustMe2]

Rollin'Rog
Yes...it is a networked system, goes through a Belkin Router, and shares the cable modem with 2other computers right now.
I installed all updates except this one "Internet Explorer Navigation Sound Update"
Everything else has been downloaded and installed.
I disabled everything, and still had the problem.
JustMe2

 

[Rollin' Rog]

Are you sure you have the latest NIC drivers, these are a common source of shutdown and restart problems when in use?

You can test by going to the Device Manager and temporarily checking the "disable in this hardware profile" option on the settings page for the NIC.

Sound cards (especially SBlive) can be another possiblity, again disabling for a test through the Device Manager is a way to troubleshoot.

 

[JustMe2]

Rollin' Rog,
I just ran a check with Dr Watson. The only thing that it came up with is the following...
--------------------
Wintab Digitizer Services Core DLL has altered Windows system files.

Module Name: WINTAB.DLL
Description: Wintab Digitizer Services Core DLL
Version: 2.01
Product: Wintab Digitizer Services
Manufacturer: LCS/Telegraphics

I'm assuming that this is related to my Pablo??
JustMe2<<---who is REALLY fishing for straws now!

 

[Rollin' Rog]

Pablo? Did you mean tablet?

The fact that Dr Watson informs you of that doesn't necessarily mean there is a problem. I'm not sure what the dll is related to, perhaps a mouse driver (also associated with Wintab); there may be an entry in System.ini for it, you could check by running msconfig and expanding all the entries under the system.ini tab. To troubleshoot you could uncheck any reference to that dll or wintab.

might be a relevant link here:

http://216.239.33.100/search?q=cach...ems.html+WINTAB.DLL+system.ini&hl=en&ie=UTF-8[/url]

or here:

http://216.239.33.100/search?q=cach...ion2.htm+WINTAB.DLL+system.ini&hl=en&ie=UTF-8

sounds like it could be causing an IRQ conflict.

 

[JustMe2]

Well...I just went all out and removed the graphics tablet, even though I'd never had any problems with it before. Had the same shutdown problem. Although, Dr Watson no longer shows the problem, so that was a useless thought on my part. Un-installed the floppy disk controller update that I had installed, 're-booted', re-installed it, 're-booted, and tried to shut down again. Got the same hanging problem. Forgot to tell you all that I ran sfc which showed no problems either.
JustMe2
And the part that is almost funny...every time that I have to hold the power button down for it to shut down, when I press it to re-start the computer, it says...Windows 98 is re-starting...stupid machine appears to think that it really is re-starting itself!

Forgot to add that I found no references to the wintab in the system.ini.