[Resolved] virus infection

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tmd65

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Sep 24, 2003
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my norton antivirus has found viruses and put 5 files in quarantine,when i try to repair it says could not repair them. what to do?
 
Joined
May 14, 2003
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You can delete the virus manually in the registry, or tell us the name of the viruses so we can point you to the correct locations for deletion or give you a tool fix.
 

tmd65

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registry?virus names are trojan horse,trojan startpage,js.exception.ex.....and the other says unknown and the file name is blocksender[3].com
 
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They should all be deleted, not repaired. If they cannot be deleted, we need to know the locations. They may be in a restore archive if you have WinME or in the Temporary Internet Cache.
 

tmd65

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Sep 24, 2003
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when i restart message shows cannot find the file 'msinfo.exe'(or one of its components). make sure the path and filename are correct and that all required libraries are available.then i click okanother message appears with desktop written in top left corner and states could not load or run 'msinfo.exe' specified in the win.ini file .make sure the file exists on your computer or remove the reference to it in the win.ini file. so i do?
 
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It should be a quick fix. Just give us a copy/paste of a HijackThis Scanlog following directions here and we will show you how to resolve the error message:

http://www.tomcoyote.org/hjt/

The Windows system information utility is named msinfo32.exe not msinfo.exe.

The file being referred to as "missing" was a viral file quarantined or deleted by your antivirus program. We just need to remove startup entry that is calling it.
 
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What happens when you right click on this link and select "save target as"?

http://www.spywareinfo.com/~merijn/files/hijackthis.zip?

An alternate way to fix the problem (which doesn't address why you can't download HijackThis), is to go to Start, Run and enter:

win.ini

It will open as a Notepad text file.

Look for lines beginning

run=
load=


Remove any text after the "=" and close the file and save the changes.
 

tmd65

Thread Starter
Joined
Sep 24, 2003
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30
after run= ithad something and i got rid of it and no more message when start up thanks that was so easy you da man
 
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45,855
Good to hear and I will mark this "resolved". But if you are still having problems downloading HijackThis or other files, let us know and we will try to see what the problem is there.
 
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