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{RESOLVED}Vsmon caused invalid page fault in kernel32.dll

Discussion in 'All Other Software' started by pcb, Mar 15, 2002.

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  1. pcb

    pcb Thread Starter

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    I wonder if anyone can help me with this:

    On shutting down/rebooting after having Zone Alarm running, the following message appears : Vsmaon caused an invalid page fault in module kernel32.dll @0167:bff7b9a6

    This seems to be basically the same as the error described in this thread: http://forums.techguy.org/member.php?action=getinfo&userid=8207

    When I don't open up ZA- Windows (98se) closes as it should.

    Vsmon is the True Vector program/service used by Zone Alarm, I beleive.

    I probably can resolve this problem by uninstalling/re-installing ZA, but I beleive it can be difficult to get rid of cleanly, and in particular, the True Vector part, which is obviously causing my problem.
    Apparently, the instructions on the ZA uninstall/re-install page is unreliable or false.

    So.. does anybody out there know how to resolve this issue, or how to do a reliable, clean uninstall of ZA?

    Many thanks for any help.
    PcB
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

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    Hiya

    Have you scanned your system just to make sure it isn't this virus:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;q282997

    http://housecall.antivirus.com/housecall/start_corp.asp

    Also, have a look at this:

    http://support.microsoft.com/default.aspx?scid=KB;EN-US;q300107

    Which version of ZA do you have? The latest is 2.6.362

    I take it you haven't tried the uninstallation of ZA. Also, as its a Kernel32.dll error, may be interesting to see if anything is in your startup.

    Go to Run and type MSINFO32
    On the left choose Software Enviroment, then Startup Programs. Copy/paste the list here

    Regards

    eddie
     
  3. pcb

    pcb Thread Starter

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    eddie5659


    Thanks for your tips.
    I have no virus.
    After all, I've discovered that the error is on closing down ZoneAlarm itself..I wonder what has caused this..
    No offense, but what could any start-up item do to cause this?

    Thanks once again, eddie

    PcB
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

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    Sometimes the kernell32.dll error can point towards some spyware on your PC. Just want to rule that out as well

    eddie
     
  5. pcb

    pcb Thread Starter

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    Eddie,

    I sure do have several Spy/adware programs installed, can't do without them I'm afraid.
    I've tried unistalling/re-installing ZA twice..following the ZA instructions.
    On reinstalling the one time, the same error message appeared, and still occurs on every close down of Zone Alarm.
    I have submitted the question to their support, though don't expect a reply soon, if at all.

    annoying, this is..I'll be trying out the Tiny or Symantec firewalls if no luck soon..though I must admit I like ZA-been using it without problem along with several adware progs for close to 3 years.

    Thanks once again,

    PcB.
     
  6. TonyKlein

    TonyKlein Malware Specialist

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    You say you've uninstalled ZA a couple of times following Zonelabs' instruction, and on reboot you still got the Vsmon error??

    That seems unlikely.

    You really ought to make sure that TrueVector isn't running before uninstalling ZA.

    The best way to do that is like so:

    Select 'Configure' from the main ZoneAlarm window, then deselect the 'Load ZoneAlarm at Startup' check box.
    Reboot. That way TrueVector and other ZA files will not be active during uninstall. This causes most problems.
     
  7. pcb

    pcb Thread Starter

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    Tony,

    No , I said on reinstalling ZA, the error appeared again, not rebooting. After uninstalling-no sign of it.

    Every time, I made sure true vector was closed.

    Cheers,

    PcB
     
  8. pcb

    pcb Thread Starter

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    I have now installed Sygate Personal Firewall (having unistalled ZA) and now this error occurs on shutting the firewall down: "SMC caused an invalid page fault in module SPNET.dll at 0167:0069bbfb."
    SMC is a component of SPFirewall, presumably, and SPNET.dll is a file residing in the main Sygate program directory.

    Interestingly, on my first foray on the internet after installing SygatyePF, the Kernell32.dll tried to access the internet:

    "Win32 Kernel core component is trying to broadcast an ICMP Type 10 (Router Solicitation) packet to [224.0.0.2].
    Do you want to allow this program to access the internet?"

    The file path is C:\Windows\System\Kernel32.dll

    What on earth does this mean.. is it related to the Zonealarm error, or does it signify some nefarious activity (should I deny access permanently to it?),
    or does it mean a virus..a trojan? My anti-virus prog found no virus, nor did Symantec's online scan.

    Please can anyone help me with these 2 issues ie. - the errors on shutting down the 2 firewalls, and the kernel32.dll attempting access to the internet

    Anything would be much appreciated.

    Thanks,
    PcB
     
  9. eddie5659

    eddie5659 Moderator Malware Specialist

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    The kernell32.dll that is trying to access could be due to the spyware that you have installed. Lets have a look at the startup that you have. I know that you don't want them uninstalled, but there may be alternatives. Also, you may be able to stop it accessing the web if you want to kepp them.

    Go to Run and type MSINFO32
    On the left choose Software Enviroment, then Startup Programs. Copy/paste the list here.

    eddie
     
  10. TonyKlein

    TonyKlein Malware Specialist

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    10,392
    Question: After installing Sygate® Personal Firewall I keep getting a message that says win32 kernel core component is trying to broadcast an ICMP message. Should I allow it?

    Details:

    As a rule, if you are unsure about any application you should not allow it to access the Internet. Only the applications that you specifically know what they are should be allowed. Under most cases blocking the windows kernel should not create a problem. However, in some rare instances certain Internet Service Providers (ISP) will send you an ICMP message to verify that you are online and blocking this may cause them to turn off the service. If this happens, simply enable ICMP using the Advanced Rule editor.


    To do this open Sygate® Personal Firewall and click on the Tools menu and then on Advanced Rules. You may have to click OK on a warning message before entering the Advanced Rule Editor.
    Once you are in the Advanced Rule Editor click Add, this will cause a new rule to come up. Give the new rule a name, such as "Allow ICMP", and click on Allow this traffic option.
    Then click on the Ports and Protocols tab and select the ICMP option. Enable Echo Reply - 0 and Echo Request - 8.
    Then click OK to add in that rule, and then click OK to exit the Advanced Rule Editor.
     
  11. pcb

    pcb Thread Starter

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    Thankyou Tony, for that information.

    And thank you Eddie from Bradford. I think you're right..it was probably one of the adware (radiate, aureate) programs that I had disallowed access with ZA. I have allowed them access now, and Sygate is now closing down without that error.

    Many thanks for all yr help, [email protected],

    PcB
     
  12. eddie5659

    eddie5659 Moderator Malware Specialist

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    Hiya

    Glad its all working again.

    Happy surfing

    eddie
     
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