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[Resolved] Windows Explorer"All Folders" pane is blank (Gray)

Discussion in 'Windows XP' started by vcimzadi, Dec 24, 2002.

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  1. vcimzadi

    vcimzadi Thread Starter

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    I have Windows XP. When I open Windows Explorer the left "all Folders" pane is gray and does not display anything. I have tried the Microsoft site and all they have is a solution for Win98. I did install SP1 about a week ago and don't know if this may be the problem. Please Help!!!!!
     
  2. TonyKlein

    TonyKlein Malware Specialist

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    Hi, and welcome to the board. :)

    Go to Start > Run, type Regedit

    Navigate to KEY_CLASSES_ROOT\CLSID\{EFA24E64-B078-11d0-89E4-00C04FC9E26E}\InProcServer32

    Take a look at the default value for that subkey in the right pane.

    It should point to %SystemRoot%\System32\shdocvw.dll

    Does it do that?
     
  3. Rollin' Rog

    Rollin' Rog

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    As we are probably going to ask you to overwrite that key, once you have found it and highlighted it, click on File > Export and name the key ExplorerBand and save it to a convenient place such as the desktop. You can restore it if necessary.

    I'm attaching the equivalent key from my XP system. When you get the goahead, just download it to your desktop, Right Click on it and rename the .txt extension to .reg and then double click it to merge to the registry.
     

    Attached Files:

  4. wwejr

    wwejr

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    I have a similar problem in a Windows2000 Server installation. I suspect the registry is probably different. Can you suggest (provide) a similar fix.

    Thanks.
     
  5. TonyKlein

    TonyKlein Malware Specialist

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    I suspect it will work for you as well.

    But first in Regedit go to KEY_CLASSES_ROOT\CLSID\{EFA24E64-B078-11d0-89E4-00C04FC9E26E}, highlight {EFA24E64-B078-11d0-89E4-00C04FC9E26E} and go to Registry > Export Registry key.

    Back it up to a location of your choice. That way you can always go back if nevessary.

    Now try Rog's regfile.
     
  6. wwejr

    wwejr

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    After posting I did some more detailed searching of these forums and based on some postings by Mosaic1 in other threads for Win98/ME, I compared the values for the key: KEY_CLASSES_ROOT\CLSID\{EFA24E64-B078-11d0-89E4-00C04FC9E26E}InProcServer32 and found that the (Default) pointed to Browseui.dll instead of shdocvw.dll. Fixed that and the problem was solved.

    This was a new install of Win2K Server and the problem occurred after installing SP3. Has not hppened to me on several other new installs.

    Thanks for your help!
     
  7. wwejr

    wwejr

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    Well Tony, my face is red. I just reviewed this thread again and your first post in the thread told me what I needed to know. I think when I first saw it, I must have navigated to the wrong key.

    Anyway, thanks again for the interest and the help.
     
  8. TonyKlein

    TonyKlein Malware Specialist

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    You're welcome! :)

    Glad to hear you were able to fix it.
     
  9. vcimzadi

    vcimzadi Thread Starter

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    Thanks Very much ..it worked!
     
  10. Rollin' Rog

    Rollin' Rog

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    Looks like we have a "Resolved" for two :)
     
  11. maffud

    maffud

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    Make that resolved for three! :)


    There must be a problem with SP3 or another update from MS that is causing this issue.
     
  12. tsjompie

    tsjompie

    Joined:
    Dec 31, 2002
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    Rollin' Rog,

    (and others)

    It's even getting better.

    It made my start of 2003 happy too!
     
  13. Rollin' Rog

    Rollin' Rog

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    I guess we'll have to immortalize this in the forum "archive" :)
     
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