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Restart problem

Discussion in 'Windows XP' started by PaveFE, Nov 25, 2004.

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  1. PaveFE

    PaveFE Thread Starter

    Joined:
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    Hey all,

    Whenever I install a program that reboots (offers to and I select yes) the computer, or whenever I use the start menu to restart the computer, it restarts, but when I get to the login screen, it's locked up, can't move the mouse or anything. I hit the restart button on the front panel and everything is fine. Any ideas as to what it might be?
    Thanks,

    Vince
     
  2. PaveFE

    PaveFE Thread Starter

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    Anyone?
     
  3. daurnimator

    daurnimator

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    what if you do a forced reboot
     
  4. PaveFE

    PaveFE Thread Starter

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    As I said, if I hit the reset button on the front panel, it works fine. My guess is that if I just click on restart, some application or service is hanging up and when it comes time to login, it locks up. I've turned off the services I don't need and have minimal applications running during start up. Any ideas?
     
  5. PaveFE

    PaveFE Thread Starter

    Joined:
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    Messages:
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    Solved: The keyboard and mouse cables on the back of the computer were backwards. Although they worked, it would lock it up during restarts using the software.
    I found it by checking the Event Log in the Admin Tools. I found a repeating error, which coincided with what I was doing. The value error was i8042prt, which through a quick search on google led me to see that it had something to do with the keyboard and mouse. Just in case some of you were wondering about troubleshooting techniques.
    See ya.

    Pave
     
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