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Restart problem

Discussion in 'Windows XP' started by frank24, Feb 9, 2006.

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  1. frank24

    frank24 Thread Starter

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    Whenever i open a folder containing video files the computer freezes the cursor will not move. then the computer restarts its self and there is not way i can stop it doing this. Any one have any ideas what might be wrong?
     
  2. etaf

    etaf Moderator

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    you may have a problem with the video driver,
    first thing to do is stop it rebooting

    You have "automatically restart" selected.
    Start>control panel>system
    Advanced Tab, Start Up and Recovery/Settings/System Failure/Unmark "Automatically Restart"/Ok/Ok.

    Now it should stop when you get the blue screen error message,
    Now make it crash again
    when you get the blue screen on the screen
    we need to know the codes and any filenames
     
  3. frank24

    frank24 Thread Starter

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    Hi, thanks for the advice i disabled the auto restart but the computer just froze and the cursor disappeared off the screen. no error messages were displayed i had to press the restart button to get it to do anything. Any ideas?
     
  4. 8dalejr.fan

    8dalejr.fan

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    Welcome to TSG! :)

    That was the purpose of disabling Auto Restart. You'd have to reboot your computer manually when it freezes instead of it doing it by itself.

    Update the video card drivers as well as the media players themselves to see if that helps.

    What format (.wmv, etc.) are the videos?
     
  5. frank24

    frank24 Thread Starter

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    i think its mpegs that cuse the problem but i carnt be sure as there are a few different types in the folder im testing it on. I've re installed media player and it doesnt do anything
     
  6. frank24

    frank24 Thread Starter

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    ok i just got blue screened and said the error was due to nv4_disp think this was because i updated my graphics card driver. then when windows restarted it came up with "windows has recovered from a serious error"
    Error signature is:
    BCCode : 100000ea BCP1 : 85440B78 BCP2 : 86CAE900 BCP3 : F7C9DCBC
    BCP4 : 00000001 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

    dont know if this helps with fixing the problem but any help is appreciated
     
  7. frank24

    frank24 Thread Starter

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    nvm seems to have fixed is self now dunno what that was about but thanks for your help
     
  8. etaf

    etaf Moderator

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    so has the problem now gone away, if not can you tell us what you have updated so far
     
  9. frank24

    frank24 Thread Starter

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    no i sorted it i think it must have been the graphics card driver just needed re installing should have guessed really thanks for the help
     
  10. 8dalejr.fan

    8dalejr.fan

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    Did it blue screen with the nv4_disp error before or after installing the new drivers?
     
  11. frank24

    frank24 Thread Starter

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