Restarting after resetting the system

Nate9161

Thread Starter
Joined
Jul 25, 2021
Messages
12
Ever since I wiped my PC to reinstall the necessary software and application, it gives me an error about an unexpected restart and gives a a prompt to restart but results to a blank screen.IMG_3491.JPG
 

crjdriver

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Joined
Jan 2, 2001
Messages
44,512
I wiped my PC
How exactly did you accomplish this task ie from within windows, from a recovery partition, clean install from a usb boot disk, what?
Have you downloaded and installed the necessary drivers from the support page for your system?
 

Nate9161

Thread Starter
Joined
Jul 25, 2021
Messages
12
How exactly did you accomplish this task ie from within windows, from a recovery partition, clean install from a usb boot disk, what?
Have you downloaded and installed the necessary drivers from the support page for your system?
I just followed the wipe hard drive option on it
 

flavallee

Frank
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Joined
May 12, 2002
Messages
84,076
From what I see in your image, your PC is a HP brand.
What is the exact model number(M/N) and product number(P/N) and serial number(S/N) on it?

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Nate9161

Thread Starter
Joined
Jul 25, 2021
Messages
12
From what I see in your image, your PC is a HP brand.
What is the exact model number(M/N) and product number(P/N) and serial number(S/N) on it?

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it's a hp envy 23 I don't know the rest
 

flavallee

Frank
Trusted Advisor
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May 12, 2002
Messages
84,076
it's a hp envy 23 I don't know the rest
Only telling us it's a "HP ENVY 23" doesn't help any in trying to help you.

The requested information is needed so your PC can be correctly identified and its support site can be located.

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crjdriver

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I just followed the wipe hard drive option on it
You need to answer the question. How did you wipe this system; from within windows, from a boot disk, what?
You did not answer if you have installed the necessary drivers.
 

crjdriver

Moderator
Joined
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Messages
44,512
FWIW I never recommend the "Reset this PC" option [if that is what you used] I much prefer booting with a windows install usb and clean installing windows then install the drivers you need ie chipset, sound, lan, etc.
 

Nate9161

Thread Starter
Joined
Jul 25, 2021
Messages
12
Only telling us it's a "HP ENVY 23" doesn't help any in trying to help you.

The requested information is needed so your PC can be correctly identified and its support site can be located.

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Product number D7E34EA#UUG
Serial Number CZC40709TP
 

Nate9161

Thread Starter
Joined
Jul 25, 2021
Messages
12
FWIW I never recommend the "Reset this PC" option [if that is what you used] I much prefer booting with a windows install usb and clean installing windows then install the drivers you need ie chipset, sound, lan, etc.
That's what I did cause I couldn't do anything else..........I couldn't log in
 

crjdriver

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Joined
Jan 2, 2001
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44,512
OK, you need to be very, very clear. Please answer the following;
1 Did you boot with an install usb, delete ALL partitions on the drive then install the operating system?
2 Did you install the necessary drivers after installing ie chipset/motherboard driver, sound driver, lan driver?
 

Nate9161

Thread Starter
Joined
Jul 25, 2021
Messages
12
OK, you need to be very, very clear. Please answer the following;
1 Did you boot with an install usb, delete ALL partitions on the drive then install the operating system?
2 Did you install the necessary drivers after installing ie chipset/motherboard driver, sound driver, lan driver?
I didn't do any of those..........I wiped it from the windows option
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
44,512
Then that is your problem. This is what I would do;
1 Use a working system to make a windows install usb. Use the media creation tool from ms
2 Again using a working system, go to the support page and download ALL of the drivers you will need ie chipset, sound, lan, video, whatever. Put those drivers on another flash drive, external, whatever
3 Boot the problem system with the install usb and delete ALL partitions on the drive. Once the drive is completely unallocated, install windows
4 When done, plug in whatever drive you used to download your drivers and install the chipset/motherboard driver first then the rest of them
 

Nate9161

Thread Starter
Joined
Jul 25, 2021
Messages
12
Then that is your problem. This is what I would do;
1 Use a working system to make a windows install usb. Use the media creation tool from ms
2 Again using a working system, go to the support page and download ALL of the drivers you will need ie chipset, sound, lan, video, whatever. Put those drivers on another flash drive, external, whatever
3 Boot the problem system with the install usb and delete ALL partitions on the drive. Once the drive is completely unallocated, install windows
4 When done, plug in whatever drive you used to download your drivers and install the chipset/motherboard driver first then the rest of them
ok I'll try that out but WHEN I would like to install drivers from a usb the pc shuts down
Can you please send the links for the appriopriate drivers?
 
Last edited:

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
44,512
If it still has problems after installing as outlined, you have a hardware problem ie failing drive, bad ram, etc. Do the install and find out if you have a hardware problem. Make sure you do the install as referenced.
 

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