- Jul 25, 2021
I just followed the wipe hard drive option on itHow exactly did you accomplish this task ie from within windows, from a recovery partition, clean install from a usb boot disk, what?
Have you downloaded and installed the necessary drivers from the support page for your system?
Only telling us it's a "HP ENVY 23" doesn't help any in trying to help you.it's a hp envy 23 I don't know the rest
Product number D7E34EA#UUGOnly telling us it's a "HP ENVY 23" doesn't help any in trying to help you.
The requested information is needed so your PC can be correctly identified and its support site can be located.
That's what I did cause I couldn't do anything else..........I couldn't log inFWIW I never recommend the "Reset this PC" option [if that is what you used] I much prefer booting with a windows install usb and clean installing windows then install the drivers you need ie chipset, sound, lan, etc.
I didn't do any of those..........I wiped it from the windows optionOK, you need to be very, very clear. Please answer the following;
1 Did you boot with an install usb, delete ALL partitions on the drive then install the operating system?
2 Did you install the necessary drivers after installing ie chipset/motherboard driver, sound driver, lan driver?
ok I'll try that out but WHEN I would like to install drivers from a usb the pc shuts downThen that is your problem. This is what I would do;
1 Use a working system to make a windows install usb. Use the media creation tool from ms
2 Again using a working system, go to the support page and download ALL of the drivers you will need ie chipset, sound, lan, video, whatever. Put those drivers on another flash drive, external, whatever
3 Boot the problem system with the install usb and delete ALL partitions on the drive. Once the drive is completely unallocated, install windows
4 When done, plug in whatever drive you used to download your drivers and install the chipset/motherboard driver first then the rest of them
Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.
If you're not already familiar with forums, watch our Welcome Guide to get started.
Join over 807,865 other people just like you!