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Retrieve Scan To Email feature on Epson XP830 Printer

Discussion in 'Hardware' started by ss396sub, Jun 15, 2019.

  1. ss396sub

    ss396sub Thread Starter

    Joined:
    May 12, 2006
    Messages:
    360
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 4010 Mb
    Graphics Card: Intel(R) HD Graphics 3000, 1813 Mb
    Hard Drives: C: 582 GB (512 GB Free); D: 13 GB (7 GB Free);
    Motherboard: Dell Inc.,
    Antivirus: Windows Defender, Enabled and Updated
    When I click on the printer buttons to scan an item to the computer by, pdf, jpeg or Scan To email, OR, click on the desktop icon, Epson Scan, and try to use, Scan To Email, I now always get error message, "Communication Error. Check to see if computer is connected". The computer must be connected to the printer (set up wireless) as I can print any item from a website on my screen, or from a document on my laptop. Up until about a year ago I was always using the, Scan To Email, feature with no trouble using Win10 and email client, Thunderbird. I now use GMail as email client. A thought: Since I still have the original set-up disc that came with my XP830 printer is it possible to ONLY delete the Scan Utility feature now on my system and then inserting & using the disc to reinstall ONLY the Scan Utility feature? As a novice I would think that such a reinstall would include the, Scan To Email, feature. IF, "yes such reinstall is possible", would someone please give me very detailed instructions to accomplish this reinstall so that I don't goof. IF such a reinstall is not possible or not a good idea, then I would greatly appreciate any and all suggestions on how to retrieve, Scan to Email. Thanks. Old submariner, John
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    10,823
    Check to see if the scan program is allow to go outbound on the firewall. If that doesn't work try allowing inbound communications to it, but that's a security risk.
     
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