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Retrieving old e-mails

Discussion in 'Web & Email' started by ngriffiths, Apr 20, 2010.

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  1. ngriffiths

    ngriffiths Thread Starter

    Apr 20, 2010
    I'll try to give us much info as I can (as a non IT expert)

    I use Outlook (not outlook express) and had it set up with a number of different profiles (set up via control panel/mail). One profile for myself, one for gf and one for son.

    I got a laptop, so I deleted my profile and, thus, my e-mail account from the Computer. I now realise I've lost all of the contacts I had and some old e-mails from these old contacts I could do with retrieving.

    Is it possible to set up my account again on the original computer and retrieve the old messages from the inbox and sent items? In an even better scenario, can I then transfer this information to my laptop so laptop?

    I look forward to any assistance.
  2. EAFiedler

    EAFiedler Retired Moderator

    Apr 25, 2000
    Hi ngriffiths

    What version of Outlook are you using?
    What operating system?

    Outlook uses Personal Folders (.pst files) to store your messages and contact information.
    Deleting a profile does not delete the .pst file, it simply removes it from Outlook.

    Windows XP:
    • Open My Computer,
      Tools > Folder Options > View tab,
      under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
      Remove the check mark for Hide Extensions for known file types.
      Apply, OK to save and close.

    • Start > Search > For Files or Folders > All files and folders,
      In the field for: all or part of the file name
      Key in:
      Below that, click on More advanced options
      in the field: Type of File, select (All Files and Folders)
      place a checkmark in:
    • Search system folders
    • Search hidden files and folders
    • Search subfolders
      click Search

    Copy the .pst file to the laptop and connect it to Outlook:
    File > Open > Outlook Data File
    Browse to the location of the .pst file and select it, the Personal Folders (.pst file) should then appear in Outlook.

    Yes, you can recreate your profile, in Outlook, on the original computer and using the same steps above, reconnect the .pst file to Outlook.

    Let us know if that works for you or not.
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