1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Returning Laptop

Discussion in 'Web & Email' started by Anelka, Mar 21, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. Anelka

    Anelka Thread Starter

    Joined:
    Aug 1, 2004
    Messages:
    17
    Hi all,

    I returned a Dell laptop to an amazon trader because the battery didn't charge. It was windows 8, which opened my outlook each time I used the laptop (permanently logged in).

    I had forgotten to delete my personal account on the laptop and now the amazon trader wishes to know my password to access the account (presumably to delete it). Can the trader still view my outlook if I change password on another device?

    Thanks

    A
     
  2. CleaverX

    CleaverX

    Joined:
    Sep 27, 2012
    Messages:
    1,323
    You need to change your account password at the mail host, so the Outlook client on the laptop you returned will not be able to retrieve or send any messages. And he does not need your password and has no business asking. Tell this person to just re-image the laptop.
     
  3. Anelka

    Anelka Thread Starter

    Joined:
    Aug 1, 2004
    Messages:
    17
    Thanks, Cleaver.

    The trader won't issue a full refund unless he can access my laptop account and wipe everything on it. How does he re-image? I told him to do this, but he doesn't know how!

    Regards,

    A
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,758
    First Name:
    Frank
    It's my guess the Amazon seller wants to delete whatever programs you set up and installed in that laptop and then sell it to the next buyer.

    He either doesn't know how or doesn't want to go through the process of wiping it out and starting fresh with it.

    ---------------------------------------------------------
     
  5. CleaverX

    CleaverX

    Joined:
    Sep 27, 2012
    Messages:
    1,323
    Thanks flavallee
    There is no need to access a current account to restore a computer in out of box condition using an existing recovery partition, or in absence of one, reinstall a retail copy of Windows from scratch.
    The reseller should know how to do both.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1145197

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice