Returning Laptop

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Anelka

Thread Starter
Joined
Aug 1, 2004
Messages
17
Hi all,

I returned a Dell laptop to an amazon trader because the battery didn't charge. It was windows 8, which opened my outlook each time I used the laptop (permanently logged in).

I had forgotten to delete my personal account on the laptop and now the amazon trader wishes to know my password to access the account (presumably to delete it). Can the trader still view my outlook if I change password on another device?

Thanks

A
 
Joined
Sep 27, 2012
Messages
1,323
You need to change your account password at the mail host, so the Outlook client on the laptop you returned will not be able to retrieve or send any messages. And he does not need your password and has no business asking. Tell this person to just re-image the laptop.
 

Anelka

Thread Starter
Joined
Aug 1, 2004
Messages
17
Thanks, Cleaver.

The trader won't issue a full refund unless he can access my laptop account and wipe everything on it. How does he re-image? I told him to do this, but he doesn't know how!

Regards,

A
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,117
It's my guess the Amazon seller wants to delete whatever programs you set up and installed in that laptop and then sell it to the next buyer.

He either doesn't know how or doesn't want to go through the process of wiping it out and starting fresh with it.

---------------------------------------------------------
 
Joined
Sep 27, 2012
Messages
1,323
Thanks flavallee
There is no need to access a current account to restore a computer in out of box condition using an existing recovery partition, or in absence of one, reinstall a retail copy of Windows from scratch.
The reseller should know how to do both.
 
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