1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Ricoh camera not working with XP

Discussion in 'Hardware' started by monteymow, Mar 5, 2002.

Thread Status:
Not open for further replies.
Advertisement
  1. monteymow

    monteymow Thread Starter

    Joined:
    Feb 28, 2002
    Messages:
    4
    I'm not sure if you help with digital camera problems but it's worth a try asking. My mom owns a Ricoh digital camera and when she upgraded to Windows XP, she is no longer able to download her pictures from the camera to the pc. She downloaded the appropriate drivers and still has no success. Any suggestions would be greatly appreciated.

    She's running a custom built P3, 333MHz, 128MB, 15 gig.

    Thanks!
     
  2. Yankee Rose

    Yankee Rose

    Joined:
    Jul 14, 1999
    Messages:
    1,861
    Hello -

    What model of Ricoh camera does your mom have?
     
  3. monteymow

    monteymow Thread Starter

    Joined:
    Feb 28, 2002
    Messages:
    4
    She has a 5300. She has gone downloaded the supposed appropriate drivers but when she tries to install, she gets the message "The driver installation file is missing a necessary entry. The INF was written for Windows 95 or later. Contact hardware vendor". Does she need to contact Ricoh?
     
  4. littlemar

    littlemar

    Joined:
    Jul 12, 2001
    Messages:
    9,082
    I would also go to the Microsoft site and check for compatibility. XP if picky about what it will work with. My digital camera doesn't work with the XP even though I downloaded the drivers recommended so I used my spare pc (win98) to download pictures.
     
  5. Yankee Rose

    Yankee Rose

    Joined:
    Jul 14, 1999
    Messages:
    1,861
    Did she remove the old drivers (that she used before she upgraded) first? If not, have her remove the software/drivers first, and go into Device Manager (Start/Settings/Control Panel/System/Device Manager) and click the camera device and hit the REMOVE key. Then try re-installing with the new drivers. Is this a USB hookup?
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/71401

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice