1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

right arrow key not working

Discussion in 'Windows XP' started by taffydd, May 18, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. taffydd

    taffydd Thread Starter

    Joined:
    May 18, 2007
    Messages:
    4
    Hi. My right arrow key is not working. I tried a different keyboard and it wasn't working with that either. The only thing I can think of is some time in the past I must have set it up as a short cut. But I don't know how to find out if I did. I have done every thing that XP help has to offer and that didn't work. I use my arrow keys a lot nudgeing graphics. It is frustrating not to have the right arrow key.

    My computer is a Sony Pentium 4 CPU 3.20GHz
    3.19 GHZ, 1.00 GB of RAM
    Windows XP Home Edition Service Pack 2

    Thank you,

    Pam
     
  2. droeder21

    droeder21

    Joined:
    Oct 2, 2007
    Messages:
    1
    I have the exact same problem, I have searched and searched, but cant find anywhere to fix it. In Word, when i try to scroll right with it, it will type n/ . Outside of word it opens up menus, goes back in internet explorer. Its just weird. Any help would be appreciated if you have figured this out yet.
     
  3. WinstonWolf

    WinstonWolf

    Joined:
    Oct 11, 2007
    Messages:
    3
    I am also having this problem. It just started happening recently. Please send me a message if anyone has a solution to the problem, and I will do the same.
     
  4. Jeruvy

    Jeruvy

    Joined:
    Sep 20, 2007
    Messages:
    568
    Have you tried deleting the hardware (the keyboard) from device manager and rebooting?

    I too feel you may have something shortcut to that key and it's no longer responding properly but without knowing what you have thats capable it'll be difficult to figure out.
     
  5. WinstonWolf

    WinstonWolf

    Joined:
    Oct 11, 2007
    Messages:
    3
    Jeruvy, thanks for the quick reply.

    I did some more testing this morning after I posted my message. I noticed that the problem still exists before I log in to Windows (bullet characters appear in the password field when I press the right arrow key). The right arrow key does not work correctly in the BIOS configuration screens either.

    My Dell laptop has built-in diagnostics, so I tested the keyboard and the program does not like whatever my keyboard is doing. There is an on-screen keyboard and when you press a key, it highlights the associated key on the screen. When I press the right arrow key, a bunch of keys light up on the screen. The F12 and Ins keys are also malfunctioning.

    So this is probably a hardware issue. Thankfully, my laptop is still under warranty, so I will have Dell take care of it. I suggest "taffydd" and "droeder21" do the same.

    Chris
     
  6. Jeruvy

    Jeruvy

    Joined:
    Sep 20, 2007
    Messages:
    568
    Ah a laptop keypad... ;)

    Glad you got it figured out.
     
  7. brroach

    brroach

    Joined:
    Nov 9, 2007
    Messages:
    1
    I have the exact same problem, did you find out the tech support fix or just sent your laptop back to dell? I cannot part with this laptop for more than a few minutes!! It has just started happening to me within the last week and seems to be ramping up in frequency. So annoying...
     
  8. WinstonWolf

    WinstonWolf

    Joined:
    Oct 11, 2007
    Messages:
    3
    Dell sent me a new keyboard overnight and I replaced it in less than 30 minutes. They send a little plastic thing that you use to open the case and instructions; they also offered to walk me through it over the phone but I was comfortable doing it myself. The old (broken) keyboard went back in the box and they paid to ship it back.

    This whole thing went very smoothly. I was prepared with the failure codes or whatever from their diagnostic program. I think that prevented the whole hand-holding, let's try every obvious thing first, tech support step.

    Good luck!
     
  9. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/574805