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Right-click in WinXP SP3 crashes explorer.exe

Discussion in 'Windows XP' started by Steve P321, Oct 11, 2008.

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  1. Steve P321

    Steve P321 Thread Starter

    Joined:
    Feb 15, 2008
    Messages:
    2
    Hello,
    I am building a new PC and had it running fine until I just noticed recently that whenever I right-click on the desktop to view Properties, Explorer.exe crashes hard and I have to reboot. The only thing I have installed recently is Office 2007 and SP3. Before I start uninstalling all of that I thought I'd ask the group if they have seen this recently. I searched for the error here and only found reports from pre SP3 users so I thought I'd ask first.
    I've included my PC stats and the Application error logs below.

    Operating System
    Platform: Windows XP
    Version: 5.01.2600 (Service Pack 3)
    Language: English
    System locale: English
    User locale: English

    Processor
    Class: Intel(R) Pentium(R) 4 CPU 3.20GHz
    Identifier: GenuineIntel
    Number of processors: 2
    MMX available: Yes
    SSE available: Yes
    SSE2 available: Yes
    SSE3 available: Yes

    Display
    Primary: 1280x1024x32

    Memory
    Physical memory: 2,088.3 MB
    Paging memory available: 4,030.4 MB
    Virtual memory possible: 2,097.0 MB
    ================================
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 10/10/2008
    Time: 8:35:20 PM
    User: N/A
    Computer: SAM
    Description:
    Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x0007ead4.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 35 35 31 32 20 00.5512
    0030: 69 6e 20 75 6e 6b 6e 6f in unkno
    0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
    0040: 2e 30 20 61 74 20 6f 66 .0 at of
    0048: 66 73 65 74 20 30 30 30 fset 000
    0050: 37 65 61 64 34 0d 0a 7ead4..

    TIA. Steve
     
  2. tech-win

    tech-win

    Joined:
    Jul 30, 2008
    Messages:
    203
  3. Steve P321

    Steve P321 Thread Starter

    Joined:
    Feb 15, 2008
    Messages:
    2
    Thanks for the fast reply! It turns out it was the Intel Video Card. I used the link on your site and removed the registry entry. Worked like a charm.
     
  4. tech-win

    tech-win

    Joined:
    Jul 30, 2008
    Messages:
    203
    Nice to hear that the issue is resolved!
     
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