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Right Click on File or folder in Windows 7 Causes explorer.exe to stop working.

Discussion in 'Windows 7' started by ODB_Info, Apr 13, 2010.

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  1. ODB_Info

    ODB_Info Thread Starter

    Apr 13, 2010
    I am having this problem recently and I am not sure of the solution.
    To solve the problem on the fly one has to start task manager, stop the explorer.exe process, start a new task, type in command.com enter explorer.exe into the Dos window and press enter.
    This enables one to carry on using the computer.

    Ways to prevent:

    I have been told and have found what seems to be the solution:
    Type run in the search programs and files(bottom right) click run, enter MSCONFIG, go to startup tab and disable programs that may be causing the problem.
    I am not sure I have found the problem program causing this yet but I have disabled a couple of startup programs and the right click freeze seems to be happening less now??
    Any comments.
  2. Mumbodog


    Oct 3, 2007
    Startup will not fix it, when you right click it brings up a Context Menu, yours has a problem context menu handler installed.

    Some software when installed puts context menu handlers in the right click menu.
    Most of the time is is one of these 3rd party handlers that causes this issue.

    You can either start uninstalling added software, or use this program (ShellExView) to disable context menu handlers one at a time until you find the problematic one, a process of elimination.


  3. antech

    antech Banned

    Feb 23, 2010
    Follow the below instructions Carefully:
    1. Download HiJackThis from the link in my signature
    2. Run a Scan.
    3. Save a Logfile(On your Desktop)
    (Fixing Anything Might cause Unwanted System Instability,BSOD's and Even Render your System Unusable)
    5.Copy and Paste all the contents
    6. Paste them in the reply Window

    Try running "chkdsk /r" without the quotes..
  4. antech

    antech Banned

    Feb 23, 2010
    Also follow these steps and post the logs here..
    See the attachment.
    Download WinRAR from intenet if you dont have

    Attached Files:

  5. ODB_Info

    ODB_Info Thread Starter

    Apr 13, 2010
    Hi antech.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 15:37:03, on 14/04/2010
    Platform: Unknown Windows (WinNT 6.01.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Program Files\SOS Online Backup\SOSLiveProtect.exe
    C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
    C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    C:\Program Files\Boot Camp\KbdMgr.exe
    C:\Program Files\Alwil Software\Avast4\ashDisp.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Proxure\KeepVault for Windows\KeepVault.exe
    C:\Program Files\ClipMate7\ClipMate.exe
    C:\Program Files\DriveHQ\DriveHQ Online Backup\DrivehqBackup.exe
    C:\Program Files\SOS Online Backup\OverlayCache.exe
    C:\Program Files\DriveHQ\DriveHQ FileManager\DriveHQClient.exe
    C:\Program Files\Rainlendar2\Rainlendar2.exe
    C:\Program Files\DriveHQ\DriveHQ Email Manager\EmailManager.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Windows Mail\WinMail.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\SOS Online Backup\SStorage.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.online-data-backup-info.com/SOS_Online_Backup.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: dTPodcastBHO - {65134FDF-F8A5-4B3D-91D9-CDF273CFD578} - C:\Program Files\Common Files\doubleTwist\IEPodcastPlugin.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dll
    O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 9\SnagitIEAddin.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    O4 - HKLM\..\Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe
    O4 - HKLM\..\Run: [Apple_KbdMgr] C:\Program Files\Boot Camp\KbdMgr.exe
    O4 - HKLM\..\Run: [avast!] "C:\Program Files\Alwil Software\Avast4\ashDisp.exe"
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [KeepVaultWindows] C:\Program Files\Proxure\KeepVault for Windows\KeepVault.exe /minimize
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKCU\..\Run: [ClipMate7] C:\Program Files\ClipMate7\ClipMate.exe
    O4 - HKCU\..\Run: [DrivehqBackup] "C:\Program Files\DriveHQ\DriveHQ Online Backup\DrivehqBackup.exe" autorun
    O4 - HKCU\..\Run: [DriveHQ FileManager] "C:\Program Files\DriveHQ\DriveHQ FileManager\DriveHQClient.exe" autorun
    O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
    O4 - HKCU\..\Run: [DriveHQ Email Manager] "C:\Program Files\DriveHQ\DriveHQ Email Manager\EmailManager.exe" autorun
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Windows7\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dll
    O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O13 - Gopher Prefix:
    O16 - DPF: {997C5A94-77F6-427D-A388-AC2B6ECF0F7C} (InstallShield Setup Player V14) - http://www.backupanytime.com/OnlineInstaller/setup.ocx
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GO36F4~1.DLL
    O23 - Service: Apple OS Switch Manager (AppleOSSMgr) - Unknown owner - C:\Windows\system32\AppleOSSMgr.exe
    O23 - Service: Apple Time Service (AppleTimeSrv) - Apple Inc. - C:\Windows\system32\AppleTimeSrv.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: DriveHQ Backup Service - Drive Headquarter - C:\Program Files\DriveHQ\DriveHQ Online Backup\DHQBackupSvc.exe
    O23 - Service: DriveHQ FileManagerFun - Drive Headquarter - C:\Program Files\DriveHQ\DriveHQ FileManager\DHQFMSvc.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
    O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: KeepVault Server - Proxure Incorporated - C:\Program Files\Proxure\KeepVault for Windows\Engine\KVServer.exe
    O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\Windows\system32\NLSSRV32.EXE
    O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    O23 - Service: Retrospect Launcher (RetroLauncher) - EMC Corporation - C:\Program Files\Retrospect\Retrospect 7.7\retrorun.exe
    O23 - Service: Retrospect Helper - EMC Corporation - C:\Program Files\Retrospect\Retrospect 7.7\rthlpsvc.exe
    O23 - Service: ShadowProtect Service (ShadowProtectSvc) - StorageCraft Technology Corporation - C:\Program Files\StorageCraft\ShadowProtect\ShadowProtectSvc.exe
    O23 - Service: StorageCraft Image Manager - StorageCraft Technology Corporation - C:\Program Files\StorageCraft\ImageManager\ImageManager.exe
    O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe
    O23 - Service: StorageCraft Shadow Copy Provider (VSNAPVSS) - StorageCraft Technology Corporation - C:\Windows\system32\vsnapvss.exe

    End of file - 10326 bytes

  6. antech

    antech Banned

    Feb 23, 2010
    I am NOT a Hijack this log inspector but.....
    to me it seems clean under the processes tab.
    Whats your Graphic card?
    Have you installed the correct drivers for it?
    Please post the other two logs also.
    For a security check,
    try running a full scan with SAS and MalwareBytes
    (Download links available from my signature)
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