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RNAAPP---Help please

Discussion in 'Earlier Versions of Windows' started by crsby, Dec 3, 2001.

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  1. crsby

    crsby Thread Starter

    Joined:
    Dec 3, 2001
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    Hello all. I'm new to this board.
    I'm having problems with RNAAPP not responding. What can I do to fix this problem? It happens once a day, usually after being connected to the internet for several hours. I always have to hit ctrl/alt/delete and then reboot.
    TIA

    PS I running Windows ME.
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Welcome to TSG crsby.

    Could you give us a little more info as to when this message is being displayed? Are you trying to shut down or go on stanby or disconnect when it happens?

    Rnaapp is Windows dialup adapter. Usually once you have connected nothing more should be heard from it. It does sometimes get in the way of going on standby because it remains active even after disconnection.
     
  3. crsby

    crsby Thread Starter

    Joined:
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    Messages:
    7
    OK.
    I ususally connect to the internet around 7:30 a.m.
    I leave it running during the day but around 3:00, I always have to log off and then back on because my connection has stopped responding. When I go to disconnect, it just sits there doing nothing. When I hit ctrl/alt/delete it says RNAAPP is not responding. So I then do end task which then reboots my system and then I'm good till I shut it off at 10:00 p.m. And then the same thing the next day.
    Is there a setting I need to change?
    TIA
    Tracey
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi,

    What often helps, is uninstalling and reinstalling Dial-Up Networking:

    In Control Panel, double-click the Add/Remove Programs tool, click the Windows Setup tab, click Communications (do not click the check box, click the word "communications"), and then click Details.

    2. Click the Dial-Up Networking check box so that it is no longer selected, click OK, and then click OK again. Please note that this removes VPN as well.

    3. When prompted to restart your computer, click Yes.

    After rebooting, reinstall DialUp Networking the same way, by putting the check mark in DUN back again. You'll need your Windows CD-ROM, or your Windows setup files in C:\Windows\Options\Cabs.

    If this doesn't remedy the problem, you may have to extract a fresh copy of Rnaapp.exe from your Windows CD-ROM.

    Here's some information on how to do that:

    How to extract files in Windows 98 and Windows Me

    How to Extract Original Compressed Windows Files

    Good luck,
     
  5. Linkmaster

    Linkmaster

    Joined:
    Aug 11, 2001
    Messages:
    2,872
    Hi crsby,
    I have run into some PC's that either have AOL7.0 or Compuserve6.0 installed and when they disconnect the rnaapp continues to run for a bit. Ctrl-Alt-Delete should work but TnoyKlein's suggestion should work.
     
  6. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    If WinME was not the original installation on this machine, one thing I would wonder about is the compatibility of the modem drivers. It might be worthwhile to look for an update or at least remove in reinstall the ones you have. If the system is using a network card, compatibilty problems might be an issue there too.
     
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