Road Runner Activation CD

[Deke40]

I am hearing that I didn't have to run the RR Activation CD.

When the technician came out he ran the software for the modem and then told me I could save money by running the activation cd myself, which I did. Now I understand by what I'm hearing is I dont need it. It installed IE6, which has been alright, but it installed a folder called Broadjump(20MB) and a Roadrunner folder(10MB). Under Add\Remmove I have one called "Broadjump Client Foundation" and another called "Broadjump Correct Connect Engine". Can these be removed?

 

[brendandonhu]

Spyware, remove with Spybot.

 

[Deke40]

I have ran spybot several times since going to rr and it has not detected these as spyware at all.

 

[Deke40]

Finally found this and it sounds like a lot of companies are using it. I am afraid to uninstall it as I don't have any idea what repercusions it would cause to my connection.

About BroadJump

BroadJump, Inc. (www.broadjump.com ) creates software that allows residential broadband service providers -- cable, DSL and fixed wireless -- to streamline installation, manage the connection and enable the fulfillment of revenue generating goods and services. With BroadJump's solutions, service providers can enhance the subscriber experience through intelligent deployment of applications, content and valuable new services.

BroadJump's announced customers include Adelphia Communications, AT&T Broadband, Bell Canada, BellSouth Corporation, Charter Communications, Cox Communications, NTL, RoadRunner, SBC Communications, Sprint and Time Warner Cable. Founded in November 1998 by broadband and software industry veterans, BroadJump is headquartered in Austin, Texas with offices throughout the United States and in Australia, Canada and the United Kingdom.

About Support.com

Support.com (Nasdaq:SPRT - news ) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction through problem resolution. Global 2000 enterprises using Support.com's software include IBM, Cisco Systems, GE, Procter & Gamble, Sony, Schlumberger, CSC and Siebel Systems -- in addition to Broadband Service Providers such as BellSouth, Charter Communications, Cox Communications and SBC. Support.com has offices worldwide. For more information, visit www.support.com .

 

[Del]

Used to work tech support for RR, we never had Broad Jump then but the DSL provider I have now does. They bypass the BJ install and manually install the software as it is faster and easier then by using Broad Jump. Don't see how uninstalling it could hurt anything.