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Solved Robotcaptcha.info

Discussion in 'Virus & Other Malware Removal' started by Pinaar, Jun 12, 2019.

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  1. Pinaar

    Pinaar Thread Starter

    Joined:
    Aug 30, 2006
    Messages:
    255
    Seem to have the above mentioned virus installed itself on my laptop and it keeps displaying annoying notifications. Looking online the general advice is to go into chrome settings>advanced>content settings and from there find and disable it. Trouble is when I open the advanced section there is no "content settings". My chrome is up to date.
     

    Attached Files:

  2. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    371
    Hi Pinaar, Welcome to the Tech Support Guy malware removal forum.

    I am iMacg3 and will be helping you with your computer problems.

    Please keep the following information in mind before we begin:
    • Back up any important data before we continue.
      • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
    • Do not run any fixes or tools on your system unless I request that you do so.
      • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
    • Please read all instructions carefully, and complete them in the order listed.
      • Items that are especially important will be highlighted in bold or red.
    • If your computer seems to start working normally, please don't abandon the topic.
      • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
      • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
    • If you have questions at any time during the cleanup, feel free to ask.

    --------------------------------------------

    Can you post a screenshot of the notifications? Instructions to do so can be found here.
     
  3. Pinaar

    Pinaar Thread Starter

    Joined:
    Aug 30, 2006
    Messages:
    255
    At present I am not getting the pop ups as I found something online that has blocked the malware, this is what I have done.
    From Chrome>settings>advanced>privacy & security>site settings>all sites - from there I found Robotcaptcha.info and blocked it from everything, since doing this the continuous pop ups and notifications have stopped but I understand that this hasn't removed it from my system. Therefore I can not snip the notifications as they are not able to appear and I am reluctant to give them access again.
     
  4. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    371
    Hi,

    ---------------------------------------------------
    Farbar Recovery Scan Tool (FRST)
    • Download FRST to your Desktop. (for 32 bit systems)
    • Download FRST64 to your Desktop. (for 64 bit systems)
    • Double click Frst.exe/Frst64.exe to launch it.
    • FRST will start to run.
      • When the tool opens click Yes to the disclaimer.
      • Press the Scan button.
      • When finished scanning 2 logs will open on your Desktop, FRST.txt and Addition.txt
      • Please post them in your next reply.
     
  5. Pinaar

    Pinaar Thread Starter

    Joined:
    Aug 30, 2006
    Messages:
    255
    Windows doesn't like the download - please see attached.
     

    Attached Files:

  6. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    371
    Hi,

    The program is safe if downloaded from the above links. To run FRST, click More Info > Run Anyway.
     
  7. Pinaar

    Pinaar Thread Starter

    Joined:
    Aug 30, 2006
    Messages:
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    Hi iMacg3,
    Here are the requested txt files.
     

    Attached Files:

  8. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    371
    Hi,

    Did you install the Chrome extension New Tab Redirect?

    ---------------------------------------------------
    AdwCleaner

    Download AdwCleaner and save it to your desktop.
    • Right-click on AdwCleaner.exe and select Run as Administrator
    • Accept the EULA (I accept), then click on Scan.
    • Let the scan complete. If no objects are detected, close the AdwCleaner window.
    • If any objects are detected, uncheck any items you want to keep.
    • Click on the Clean and Repair button.
    • Once the cleaning process is complete, AdwCleaner will ask to restart your computer. Allow it to do so.
    • After the restart, an AdwCleaner window will open. Click on View Log File, and the log will open in notepad. Copy and paste the contents of the log into your next reply.
    Note: the AdwCleaner log is also saved to C:\AdwCleaner\Logs\AdwCleaner[CXX].txt (where XX is two numbers).

    ---------------------------------------------------
    ESET Online Scanner

    Download ESET Online Scanner and save it to your desktop.
    • Right-click on esetonlinescanner_enu.exe and select Run as Administrator.
    • When the tool opens, click Get Started.
    • Read and accept the license agreement.
    • At the Welcome to ESET Online Scanner window, click Get Started.
    • Select whether you would like to send anonymous data to ESET.
    • Note: if you see the "Welcome Back to ESET Online Scanner" screen, click Computer Scan > Full Scan.
    • Click on the Full Scan option.
    • Select Enable ESET to detect and remove potentially unwanted applications, then click Start scan.
    • ESET will now begin scanning your computer. This may take some time.
    • When the scan is finished and if threats have been detected, select Save scan log. Save it to your desktop as eset.txt. Click on Continue.
    • ESET Online Scanner may ask if you'd like to turn on the Periodic Scan feature. Click on Continue.
    • On the next screen, you can leave feedback about the program if you wish. Check the box for Delete application data on closing. If you left feedback, click Submit and continue. If not, Close without feedback.
    • Open the scan log on your desktop (eset.txt) and copy and paste its contents into your next reply.
     
  9. Pinaar

    Pinaar Thread Starter

    Joined:
    Aug 30, 2006
    Messages:
    255
    Both scans complete, both found nothing, log files attached.
     

    Attached Files:

  10. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    371
    Hi,

    If the notifications are blocked in Google Chrome, you will not receive any more popups from the website.

    Let me know how the computer is doing and if there are any outstanding issues.
     
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