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- Jun 11, 2020
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- 358
Continue reading to see what you need to do.If your Roku® streaming player detects that the HDMI link with your TV, audio/video receiver (AVR), or soundbar does not support HDCP, an "HDCP Error Detected" message or purple screen like those seen below may be displayed.
Didn’t workDid you go here and read what it says? This was at the bottom of your error screen.
https://support.roku.com/article/208755468
Continue reading to see what you need to do.
i just bought the tv last year and it is certanly not incompatableThen I guess your option is to return the stick since it doesn't work with your hardware.
If you can't return it, gift it to someone else with different hardware.
Were did you get the Roku stick from, was it used when you got it or not. Its probably not a good idea to use the stick. Its not very reliable. I would opt for the roku box.I just bought a roku stick and whenever I try to play a YouTube video it sometimes gets this error message and I do all the steps and it works fine for a couple of days and then it spits out that error again please helpView attachment 282695
I got it from Best Buy brand new and it is the roku expressWere did you get the Roku stick from, was it used when you got it or not. Its probably not a good idea to use the stick. Its not very reliable. I would opt for the roku box.
I found this on the Web: HDCP errors happen when there is a problem with the physical connection or communication between your Roku and TV. Often, it's a simple matter of reconnecting the HDMI cable: Unplug both ends of the HDMI cable. Turn off or unplug power from the TV and Roku.
When I got the above error message it was because my HDMI ports were failing. I had to get a new TV. That's not good news. I hope I am wrong.
I hope soWhen I got the above error message it was because my HDMI ports were failing. I had to get a new TV. That's not good news. I hope I am wrong
Hi Danial, Due to the Ruku player and a new TV and an error report indicating that the HDMI ports are failing, tells me that the product may be defective since none of the steps you tried worked. I would enquire about a refund from Best Buy and attempt to purchase a different Roku or TV that is not defective. Products may be defective on occasion, even if the product was purchased from a reputable company.I got it from Best Buy brand new and it is the roku express
I hope so
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