1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Router connects to the Cable modem but can't get DNS thus not able to surf internet..

Discussion in 'Networking' started by Malakius, Jun 21, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. Malakius

    Malakius Thread Starter

    Joined:
    Jun 21, 2007
    Messages:
    16
    Hello, new guy here. Anyways, I have a problem trying to look for a solution for my problem. As I stated, I got cable installed in my apartment and then I tried to hook up my existing router, D-link 524 to it, but it doesn't get into the internet. I used to have this router in my parent's house and it would work without any problem.

    But now, it can't connect to the internet. I tried running cmd, and I can't get a DNS through my router. I've tried doing a hard reset and restoring it to factory settings, follow the instructions, but the same thing happens. The router gets a "tone" but I can't get into the internet.

    Help needed here. :confused:
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    How about some information.

    Please supply the following info.

    The name of your ISP and country of residence.
    Make/model of the broadband modem.
    Connection type, wired, wireless.
    Make/model of network card or wireless adapter.
    Make/model of your computer.
    Version and patch level of Windows, i.e. XP-Home SP2.

    Does the computer connect properly connected to the modem?
     
  3. Malakius

    Malakius Thread Starter

    Joined:
    Jun 21, 2007
    Messages:
    16
    Comcast in New Jersey, USA.
    D-Link 524 Wireless router + DWL-G630 network card.
    Wireless.
    Cable Modem, Motorola SB5120
    Dell Inspiron 8600
    Windows XP SP2 Professional.

    I think said before but tried doing cmd through router and it doesn't get the DNS.
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    OK, let's do this.

    Turn off everything, router, modem, computer.

    Connect the modem to the router's WAN/Internet jack using a standard CAT5 patch cable. Connect the computer to one of the routers LAN/Network jacks using a standard CAT5 patch cable.

    Turn on the modem, wait for a connection light.

    Turn on the router, wait two minutes.

    Boot up the computer, see if you're connected.

    If you're still not connected, let's see this.

    Start, Run, CMD to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  5. Malakius

    Malakius Thread Starter

    Joined:
    Jun 21, 2007
    Messages:
    16
    Thanks for your help, but I already solved the issue. Turns out, I was trying to set-up the router from the wireless card, and I had to plug in to the laptop. It works now.

    Now, soon I am going to attempt to encrypt it after many failed attempts. The thing is, once I encrypt it, the router won't connect. It will sit there forever.
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You need to remove all the stored wireless configurations and then configure the router for the encryption desired. The wireless client should then prompt you for the network key.

    Note that if you're using WEP, use ONLY the HEX key option not the "passcode" option.
     
  7. Malakius

    Malakius Thread Starter

    Joined:
    Jun 21, 2007
    Messages:
    16
    Yes I am going to be using the WEP code, but I wasn't quite sure about the whole HEX thing. Can you give an example of a HEX code?
     
  8. invalidusername

    invalidusername

    Joined:
    Apr 29, 2007
    Messages:
    639
    HEX are numbers containing 0-9 and then letters A-F
    example:
    aa cd 12 65 f1 dd 03 0e 9c 41 5b c2 45

    13 HEX digit pairs for 128 bit WEP
     
  9. Malakius

    Malakius Thread Starter

    Joined:
    Jun 21, 2007
    Messages:
    16
    One more question. How do I remove all stored wireless configurations?
     
  10. jmwills

    jmwills

    Joined:
    Sep 28, 2005
    Messages:
    3,477
    Also would not hurt to flush the DNS cache on that machine:

    ipconfig /flushdns
     
  11. Malakius

    Malakius Thread Starter

    Joined:
    Jun 21, 2007
    Messages:
    16
    And why would I do that?
     
  12. jmwills

    jmwills

    Joined:
    Sep 28, 2005
    Messages:
    3,477
    Start>Run>type cmd hit enter
    type:

    ipconfig /flushdns
     
  13. Malakius

    Malakius Thread Starter

    Joined:
    Jun 21, 2007
    Messages:
    16
    Well, this is weird. I swear I encrypted my wireless settings, but now after checking them, they are back to unsecured.

    Ok, I put them back on, and I flushed the DNS again. Now it shows that is secured. Now, my question is, only wireless connections will not be able to connect to my router unless they know the network key isn't it? Because I just plugged my 360 and it went into Live without asking for a network key.
     
  14. jmwills

    jmwills

    Joined:
    Sep 28, 2005
    Messages:
    3,477
    Is the Xbox wireless or on the wire?
     
  15. Malakius

    Malakius Thread Starter

    Joined:
    Jun 21, 2007
    Messages:
    16
    It's wired.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/586926

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice