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Router disconnects and cannot reconnect without rebooting

Discussion in 'Networking' started by pellop, Jun 4, 2007.

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  1. pellop

    pellop Thread Starter

    Joined:
    May 28, 2007
    Messages:
    9
    My router is often getting disconnected from the internet and it cannot connect again before I reboot it. It is an Encore ENTR-104-2 router and I set it to reconnect automatically - however when disconnected it does connect automatically (and neither manually if I try) and I have to reboot it to be able to connect again. I bought this router a few months ago and did not have any problems until the past few weeks, when it has started getting disconnected every 3-5 days. I have tried downloading a new firmware from the Encore site, but did not find any for my exact model, and the nearest one I found was not accepted by my router.

    I contacted my ISP who stated there is no problem at all with my connection.

    A log of my router is reproduced below. It was taken when I found my router disconnected, and I even tried to reconnect manually, but to no avail. Any ideas/suggestions would be greatly appreciated, thanks.

    Index Log
    1 685153:pPPoE: Received PADT,ISP disconnected.
    2 685213:pPPoE: Automatically dialing.
    3 685214:pPPoE: Sending PADI.
    4 685214:pPPoE: Received PADT,ISP disconnected.
    5 685273:pPPoE: Automatically dialing.
    6 685274:pPPoE: Sending PADI.
    7 685274:pPPoE: Received PADT,ISP disconnected.
    8 685334:pPPoE: Automatically dialing.
    9 685335:pPPoE: Sending PADI.
    10 685335:pPPoE: Received PADT,ISP disconnected.
    11 685394:pPPoE: Automatically dialing.
    12 685395:pPPoE: Sending PADI.
    13 685395:pPPoE: Received PADT,ISP disconnected.
    14 685455:pPPoE: Automatically dialing.
    15 685456:pPPoE: Sending PADI.
    16 685456:pPPoE: Received PADT,ISP disconnected.
    17 685517:pPPoE: Automatically dialing.
    18 685518:pPPoE: Sending PADI.
    19 685518:pPPoE: Received PADT,ISP disconnected.
    20 685577:pPPoE: Automatically dialing.
    21 685578:pPPoE: Sending PADI.
    22 685578:pPPoE: Received PADT,ISP disconnected.
    23 685638:pPPoE: Automatically dialing.
    24 685639:pPPoE: Sending PADI.
    25 685639:pPPoE: Received PADT,ISP disconnected.
    26 685686:pPPoE: Manually dialing.
    27 685687:pPPoE: Sending PADI.
    28 685687:pPPoE: Received PADT,ISP disconnected.
    29 685700:pPPoE: Automatically dialing.
    30 685701:pPPoE: Sending PADI.
    31 685701:pPPoE: Received PADT,ISP disconnected.
    32 685761:pPPoE: Automatically dialing.
    33 685762:pPPoE: Sending PADI.
    34 685762:pPPoE: Received PADT,ISP disconnected.
    35 685785:pPPoE: Manually dialing.
    36 685787:pPPoE: Sending PADI.
    37 685787:pPPoE: Received PADT,ISP disconnected.
    38 685821:pPPoE: Automatically dialing.
    39 685822:pPPoE: Sending PADI.
    40 685822:pPPoE: Received PADT,ISP disconnected.

    Time = 2007-06-04 16:42:35 685847s
    H-Ver = ENRTR-104-2 100122BA : S-Ver = 3.1.1 Build 060912 Rel.59518na
    L = 192.168.1.1 : M = 255.255.255.0
    Mode = PPPoE : W = 0.0.0.0 : M = 0.0.0.0 : G = 0.0.0.0
    Free=1016, Busy=8, Bind=6, Inv=4/9, Bc=0/0, Dns=203424, cl=48, fc=0/0, sq=14/54
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Try resetting to factory defaults and reconfiguring. Sometimes this will fix this kind of issue.
     
  3. pellop

    pellop Thread Starter

    Joined:
    May 28, 2007
    Messages:
    9
    Ok, I'll try that and see how it goes. Thanks:)
     
  4. pellop

    pellop Thread Starter

    Joined:
    May 28, 2007
    Messages:
    9
    I restored the factory settings and inserted the settings again, but I have the same problem after a week. I found my router disconnected and it was not able to connect again automatically, and not even when I pressed the connect button manually. After I rebooted the router it connected normally. A fresh log is pasted below. Any advice would be appreciated.

    Thanks.


    Log

    Index Log
    1 504962:pPPoE: Received PADT,ISP disconnected.
    2 505022:pPPoE: Automatically dialing.
    3 505023:pPPoE: Sending PADI.
    4 505023:pPPoE: Received PADT,ISP disconnected.
    5 505083:pPPoE: Automatically dialing.
    6 505084:pPPoE: Sending PADI.
    7 505084:pPPoE: Received PADT,ISP disconnected.
    8 505143:pPPoE: Automatically dialing.
    9 505144:pPPoE: Sending PADI.
    10 505144:pPPoE: Received PADT,ISP disconnected.
    11 505204:pPPoE: Automatically dialing.
    12 505206:pPPoE: Sending PADI.
    13 505206:pPPoE: Received PADT,ISP disconnected.
    14 505265:pPPoE: Automatically dialing.
    15 505266:pPPoE: Sending PADI.
    16 505266:pPPoE: Received PADT,ISP disconnected.
    17 505326:pPPoE: Automatically dialing.
    18 505327:pPPoE: Sending PADI.
    19 505327:pPPoE: Received PADT,ISP disconnected.
    20 505387:pPPoE: Automatically dialing.
    21 505388:pPPoE: Sending PADI.
    22 505388:pPPoE: Received PADT,ISP disconnected.
    23 505447:pPPoE: Automatically dialing.
    24 505448:pPPoE: Sending PADI.
    25 505448:pPPoE: Received PADT,ISP disconnected.
    26 505508:pPPoE: Automatically dialing.
    27 505509:pPPoE: Sending PADI.
    28 505509:pPPoE: Received PADT,ISP disconnected.
    29 505568:pPPoE: Automatically dialing.
    30 505569:pPPoE: Sending PADI.
    31 505569:pPPoE: Received PADT,ISP disconnected.
    32 505629:pPPoE: Automatically dialing.
    33 505630:pPPoE: Sending PADI.
    34 505630:pPPoE: Received PADT,ISP disconnected.
    35 505690:pPPoE: Automatically dialing.
    36 505692:pPPoE: Sending PADI.
    37 505692:pPPoE: Received PADT,ISP disconnected.
    38 505695:pPPoE: Manually dialing.
    39 505697:pPPoE: Sending PADI.
    40 505697:pPPoE: Received PADT,ISP disconnected.

    Time = 2007-06-11 11:56:58 505702s
    H-Ver = ENRTR-104-2 100122BA : S-Ver = 3.1.1 Build 060912 Rel.59518na
    L = 192.168.1.1 : M = 255.255.255.0
    Mode = PPPoE : W = 0.0.0.0 : M = 0.0.0.0 : G = 0.0.0.0
    Free=1014, Busy=10, Bind=8, Inv=0/9, Bc=0/0, Dns=91611, cl=44, fc=0/0, sq=12/60
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Contact the manufacturer for a warranty return.
     
  6. pellop

    pellop Thread Starter

    Joined:
    May 28, 2007
    Messages:
    9
    So is it definite that the fault is from the router? Is there no chance that there is some other fault, whether ISP-related, connections at my end, configuration, etc that could be causing this?
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    I'm having difficulty thinking of another cause for this behavior.
     
  8. pellop

    pellop Thread Starter

    Joined:
    May 28, 2007
    Messages:
    9
    Ok then, I'll guess I'll see how long I can stand it and then buy a new one. It's been several months since I bought it and have misplaced the warranty card anyway, so I'll have to replace it myself.

    Thanks for your help!
     
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