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router help

Discussion in 'Networking' started by bonnie_shifflett, Apr 6, 2008.

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  1. bonnie_shifflett

    bonnie_shifflett Thread Starter

    Joined:
    Apr 6, 2008
    Messages:
    1
    I have had my house computer for many years now. And recently, I got a new laptop. To connect the laptop to the internet, I have a NETGEAR router. For a while, my laptop was connecting fine, but recently, my laptop does not connect to the internet at all. Help, please.
     
  2. masterjim

    masterjim

    Joined:
    Apr 14, 2007
    Messages:
    145
    Make sure the wireless switch on the laptop is on. Try resetting the router. Also make sure you have the latest firmware updates for the router and the wireless card in the laptop.
     
  3. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    What country are you located in.
    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Make and model of your computer.
    Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.

    If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

    If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD to open a command prompt:

    Type the following commands:

    PING 216.109.112.135

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
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