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Router Help

Discussion in 'Networking' started by ZacNeedsHelp, Apr 7, 2008.

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  1. ZacNeedsHelp

    ZacNeedsHelp Thread Starter

    Joined:
    Apr 7, 2008
    Messages:
    2
    I switched ISPs today, and the modem they gave me won't connect to my wireless router like my previous modem did.

    So I need to mess with the settings of the router, or should it just automatically use that modem when I plug it in?
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    What country are you located in.
    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Make and model of your computer.
    Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.

    If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

    If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD to open a command prompt:

    Type the following commands:

    PING 216.109.112.135

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    79,601
    First Name:
    Terry
    Actually the modem has no interest in connecting to a router; the router needs to connect to it. :)

    Unless you are changing from one cable ISP to another you may well have to "mess with the settings of the router." Suggest that along with the info JohnWill requested you also post your previous ISP and modem.
     
  4. Thalaric

    Thalaric

    Joined:
    Apr 8, 2008
    Messages:
    42
    Def will need more info in figuring this out. Is the modem bridged? How does ISP assign IP?
     
  5. ZacNeedsHelp

    ZacNeedsHelp Thread Starter

    Joined:
    Apr 7, 2008
    Messages:
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    Um...I don't know most of that stuff.

    I was using Xanadoo, and switched to Roadrunner.

    I have a netgear router, and when I plugged the Roadrunner modem into the router, it acted like I wasn't connected to the internet.
     
  6. TerryNet

    TerryNet Moderator

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    Messages:
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    First Name:
    Terry
    "Um...I don't know most of that stuff."

    Not even what country you're in?????

    Roadrunner is a cable company. So, reset the router to factory default settings and it will probably work.
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    If you can't read the labels on the router and modem, how are you reading your computer screen? :rolleyes:
     
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