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Router/Internet Issue: Local Access Only

Discussion in 'Networking' started by heatherwu, Dec 3, 2011.

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  1. heatherwu

    heatherwu Thread Starter

    Joined:
    Dec 3, 2011
    Messages:
    1
    Hi all! Yesterday, I installed a system update on my laptop and since then I have not been able to connect to the internet but I can connect to the network. My phone/PS3/other computer have no connectivity issues at all. It also does not matter whether I'm using a wired or wireless network connection. I have read several similar posts on this website but can't seem to find an answer.

    My computer is a Sony VAIO PCG-7173L. My router/modem combo is a Zoom 5350.

    When I diagnose the connection I get the error, "Cannot communicate with Primary DNS Server(68.105.28.12)' and a suggestion to reset the network adapter. After resetting the network adapter, I get the error, "Windows tried a repair but a problem still exists. There might be a problem with one or more network adapters on this computer."

    I have the feeling that something has happened to my drivers but I am not sure how to update them without access to the internet.

    I'm hoping that someone has some advice.

    Thank you!

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Sony-Vaio
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Peer-Peer
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-22-FB-83-ED-BC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5d7a:77b4:422b:11c0%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.17(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, December 03, 2011 7:46:51 PM
    Lease Expires . . . . . . . . . . : Saturday, December 03, 2011 8:46:50 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 268444411
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-E9-4D-70-00-1D-BA-F4-08-F1

    DNS Servers . . . . . . . . . . . : 68.105.28.12
    68.105.29.12
    68.105.28.11
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller
    Physical Address. . . . . . . . . : 00-1D-BA-F4-08-F1
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{396C12D6-B356-4440-B13C-4728B44C595B}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{C1121A84-3E64-4076-93C4-3FECC133764B}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 15:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{396C12D6-B356-4440-B13C-4728B44C595B}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,872
    First Name:
    Terry
    What security applications (firewall, security suite, anti-virus, etc.)?

    (From a JohnWill post)

    TCP/IP stack repair options for use with Vista or 7.

    Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
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