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Router is broadcasting but no devices can connect

Discussion in 'Networking' started by kylemars, Feb 15, 2013.

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  1. kylemars

    kylemars Thread Starter

    Joined:
    Feb 15, 2013
    Messages:
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    Hello,

    I have a D-Link DIR-652 router, and I can see that it is broadcasting but I cannot connect through my laptop, tablet, or phone. Sometimes it will let me connect but other times it says it is unable to. I can connect when I plug into the router through a cable. I'm doing that now, and I did an ipconfig/all in case it's helpful to see that:


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Kyle-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 82-B9-A5-D2-D0-5B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : ASIX AX88772B USB2.0 to Fast Ethernet Adapter
    Physical Address. . . . . . . . . : 9C-EB-E8-02-9E-37
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::7830:64d7:7d49:c0fb%18(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, February 15, 2013 8:52:29 AM
    Lease Expires . . . . . . . . . . : Friday, February 22, 2013 8:52:29 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 463268840
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-70-CA-91-E0-B9-A5-D2-D0-5B
    DNS Servers . . . . . . . . . . . : 2001:4860:4860::8888
    2001:4860:4860::8844
    192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR9485WB-EG Wireless Network Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-D2-D0-5B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{7CCFC591-0BF9-45F8-AE4C-B1BE7EB45296}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{187AB9EA-E446-4DFC-96D5-BBF4111E335F}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:82b:33ef:4364:299c(Preferred)
    Link-local IPv6 Address . . . . . : fe80::82b:33ef:4364:299c%17(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{6D4D9BF6-0282-43EB-810E-9BFF567547F5}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Thanks in advance for any ideas on how to fix this!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,251
    First Name:
    Wayne
    Remove the wireless security
    Is your wireless security enabled?
    if so - log into the router and remove the wireless security - now see if it will connect.
    if it does - log back into the router and try with the wireless security enabled again


    lets see the following please

    xirrus screen shot
    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. kylemars

    kylemars Thread Starter

    Joined:
    Feb 15, 2013
    Messages:
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    Thank you for your response. I disabled the security but I still cannot connect. Here is my screenshot from the Xirrus program.
     

    Attached Files:

  4. etaf

    etaf Moderator

    Joined:
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    Wayne
    what is the name of your wireless ?
     
  5. kylemars

    kylemars Thread Starter

    Joined:
    Feb 15, 2013
    Messages:
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    Sorry, forgot to say it :/... it's OneDoesNotJustStealWifi
     
  6. etaf

    etaf Moderator

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    Wayne
    thought it was, but did not want to make any assumptions

    change the name to something short
     
  7. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    If short name does not work make sure that the router's MAC Address filtering (access control) is not enabled.
     
  8. kylemars

    kylemars Thread Starter

    Joined:
    Feb 15, 2013
    Messages:
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    It decided to work for the last day (after doing no changes) but now it is down again. I checked and MAC address filtering is not enabled. I changed the name to something short (wifi21) but cannot connect.
     
  9. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    whats the situation now ?
     
  10. kylemars

    kylemars Thread Starter

    Joined:
    Feb 15, 2013
    Messages:
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    Today it is working again, I don't know how long it will keep. Is there something I can do while it's up (or when it's down) that might help diagnose the reason?
     
  11. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
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    First Name:
    Wayne
    yes,
    post an xirrus for when working
     
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