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router issues

Discussion in 'Networking' started by JJAG, Apr 29, 2015.

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  1. JJAG

    JJAG Thread Starter

    Joined:
    Aug 19, 2002
    Messages:
    132
    2 problems.

    1- my hard line from interenet box to computer doesnt show up on my computer. can only use computer when wireless is working.

    2. my network keeps dropping. was having problem with my router and was just disconnecting so tried another and im having same problem.

    what info do you need?
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    19,079
    First Name:
    Liz
    1. Version of Windows.
    2. Please explain "internet box"; we have no idea if you have a modem , router or a combo (gateway) device.
    3. Brand and models of the hardware (that means computer - so we know hardware), modem and router(s).
     
  3. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,608
    First Name:
    James
    Make sure that your cable is plugged in.
    Make sure you have the Local Area Connection listed in Network Connections / Network and Sharing Center.
     
  4. DaveA

    DaveA Trusted Advisor Spam Fighter

    Joined:
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    First Name:
    David
    Make sure that the cable is plugged into the CAT 5 connector and NOT the J45 phone modem connector?
     
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