Router/Modem Issue

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Kuze

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Feb 13, 2015
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We have had numerous problems with our internet before and so our internet provider Charter has sent us numerous different routers. We had a Router that was both a router and modem twice and then we got a router with a separate modem to solve our last issue but now we have disconnection issues with this one. All at once my family's phones computers and tablets are disconnected to the internet the only one that has connection sometimes is my moms laptop that is about a year old. The phones are all different and so are the laptops and tablets none are the same brand. 2 laptops run windows 8 while the others are all windows 7. We remain connected to the router and send data yet we cannot receive data. We also have the best plan that Charter has Spectrum. I have tried DNS flush, Macshift, and restarting all devices. I cannot connect to the routers web address as it says it is disconnected. The only thing that works is restarting the router and it is only a temporary fix and also at random times it will kick everyone off and will not let anyone reconnect for about 30 seconds. Please help this is a extremely annoying issue!
 

TerryNet

Terry
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Mar 23, 2005
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81,397
When you have a disconnect on one of the Windows computers ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

[Press ENTER after each command.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.


Then check your router's WAN status. If it has lost its IP address, tell us that and see if the router's or modem's LED's give any good hints (differences from when you have internet access). If the WAN still has an IP configuration look at what the Gateway is. Then run the following tests in a Command Prompt just like you did the ipconfig /all:

ping <put the Gateway IP here>

ping 8.8.4.4

ping yahoo.com
 
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