Router problem

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degroat

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Feb 7, 2005
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4
I've got a really simple wireless home network set up...

High speed cable internet comes in to the modem and then it goes into my wireless router (NetGear MR814v2). I had this same setup at my previous home with DSL and everything worked fine, but I'm having trouble getting it to work now.

Let's get a couple things out of the way...

1. When I plug a cable up to my computer directly from the modem, I get connected just fine.

2. I can log in to my router through a browser and I can ping it using the wireless connection.

Obviously, something is preventing the internet connection from getting through the router. I originally thought that my internet service was a dynamic one, but after running a utility within the router to see what kind of connection is present, it said that I had a static address. So, I used ipconfig and even released and renwed a few times to make sure it didn't change (and it didn't). So then I configured the router for a static IP address and I still get nothing. The only change was that now inside the router when I do a router status it shows the IP that I entered where before it wasn't getting assigned one.

But, I still can't get access to the internet, regardess of whether I use a cable between my laptop and the router or simply use the wireless capabilities.
 
Joined
Dec 29, 2004
Messages
403
degroat said:
I've got a really simple wireless home network set up...

High speed cable internet comes in to the modem and then it goes into my wireless router (NetGear MR814v2). I had this same setup at my previous home with DSL and everything worked fine, but I'm having trouble getting it to work now.

Let's get a couple things out of the way...

1. When I plug a cable up to my computer directly from the modem, I get connected just fine.

2. I can log in to my router through a browser and I can ping it using the wireless connection.

Obviously, something is preventing the internet connection from getting through the router. I originally thought that my internet service was a dynamic one, but after running a utility within the router to see what kind of connection is present, it said that I had a static address. So, I used ipconfig and even released and renwed a few times to make sure it didn't change (and it didn't). So then I configured the router for a static IP address and I still get nothing. The only change was that now inside the router when I do a router status it shows the IP that I entered where before it wasn't getting assigned one.

But, I still can't get access to the internet, regardess of whether I use a cable between my laptop and the router or simply use the wireless capabilities.
Hmm..

Knowing nothing else (that's a loaded statement :) I would say you do not have a static IP. Nearly all broadband providers are DHCP unless you pay ($) for a static address. Release/renew is good troubleshooting but demonstrates you are DHCP. The fact that you get the same IP address is because of how DHCP leasing works, not because you have a static address.

So, you connected directly to the modem and are fine (also good troubleshooting). The issue appears to be in configuring your router.

I would do two things: 1) contact your ISP and ask if they require mac address cloning or authentication. 2) Go through the setup CD that came with your router and specify DHCP and mac address cloning (if #1 proves correct).

But then, if in your conversation with your ISP you *truely* have a static address then it's a slightly different issue. Let us know.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
Reset your router to factory defaults. Your DSL connection was most likely PPPoE with an account name/password. Most cable accounts are DOCSIS cable modems with DHCP and no login.
 
Joined
Feb 8, 2005
Messages
2
I had a similar problem when I was setting up my router. It turned out that I had not used the correct values for the VPI and VCI in the WAN configuration. These values can be provided from your ISP.
 

degroat

Thread Starter
Joined
Feb 7, 2005
Messages
4
Thanks for the help, guys. It ended up being an issue with the mac address.
 
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