Router Problem

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RKMole

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Nov 28, 2001
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Hi-We are having problems with our wireless connection. We have a wireless speedstream ss2623 and have had it for a while and it now won't find an ip address so we have no internet connection wirelessly. Now we have connection through our motorola modem. I have done the prower recycling but to no avail. What can I do to test our router and see if it's broken? All the led's are working.
Thank you.
Karen
 

JohnWill

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Oct 19, 2002
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Does it work with a wired connection? That would be one easy test.

Next, is this one wireless machine, or more than one that can't connect? If it's only one, can you try it somewhere else (assuming a laptop)? If it's more than one that can't connect, then it's more likely to be the router.

Have you installed any new wireless phones? Do you have any neighbors that have a wireless network?
 

RKMole

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Joined
Nov 28, 2001
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283
We have 4 pc's on our network. The one I'm on now in the basement is the server. We've had this up and working fine until now. We have one neighbor who has a wireless network but we've disabled , but it sometimes does interfere but not much and refreshing a couple of times works to reconnect.
Sorry but I don't understand how to do the test you suggested. How exactly should I do the power recycling with the router? Should I push the reset button before or after I restart it?
Thanks.
 

JohnWill

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I'd like to start with answers to some of the questions.

I didn't actually mention power cycling the router, but I do that by unplugging it for 15-20 seconds.

Do you have more than one wireless machine? Do they all have problems connecting? Have you tested at least one of the non-working machines on a different wireless network?
 

RKMole

Thread Starter
Joined
Nov 28, 2001
Messages
283
Hi John-
My husband did the test you suggested - it was failure so we bought a new Belkin wireless router and it's much stronger and better.
Thank you for your time and help.
 

JohnWill

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You can mark your own threads solved using the thread tools at the upper right of the screen.© :)
 
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