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Router Problems - Can't connect to internet

Discussion in 'Networking' started by letour07, Jan 3, 2011.

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  1. letour07

    letour07 Thread Starter

    Joined:
    Jan 3, 2011
    Messages:
    2
    Hi guys.
    I have a difficult question because I only have half the hardware. don't have access to the modem but I do have access to the router and an ethernet cable.
    My laptop (Samsung R60 Plus Windows Vista) connects to a wireless router (Belkin F5D7234-4 G) but it won't connect to the internet. Other laptops can connect to the internet using the same router.

    I did an IP config and these were the results:
    Connection-specific DNS Suffix : Belkin
    Link-local IPv6 Address: fe80::41cc:52f6:fbd3:c722x10
    IPv4 Address: 192.168.2.17
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.2.1

    I have also tried pinging google.com (said host could not be found) and I pinged 192.168.1.1 which said Request timed out, Packets: sent=4 Received =0 Lost =4.

    Thanks in advance.
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    63,031
    First Name:
    Chuck
    What is at 192.168.1.1 ?

    What are your IPCONFIG /ALL results? In particular, your DHCP and DNS settings?

    EDIT: Do you know if the router has any filters set to limit Internet access?
     
  3. letour07

    letour07 Thread Starter

    Joined:
    Jan 3, 2011
    Messages:
    2
    hi - Thanks for replying!

    I have no idea what's at the address - I was just trying to follow comments online etc.

    No, as far as I'm aware there are no limits. There's 7 people living in this house so I couldn't see why they would set limits.

    Here are all the results:

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Heather Heartly>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : HeatherHeart-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Belkin

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

    Physical Address. . . . . . . . . : 00-21-63-44-C8-0F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::41cc:52f6:fbd3:c722%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.17(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 03 January 2011 16:10:51
    Lease Expires . . . . . . . . . . : 09 February 2147 23:51:30
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DHCPv6 IAID . . . . . . . . . . . : 268444003
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet
    Controller
    Physical Address. . . . . . . . . : 00-13-77-9E-54-AA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : isatap.Belkin
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.17%13(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{03A802CD-C56B-4B66-BD3D-D28A2C928
    B41}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Heather Heartly>





    Thanks again.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    why do you not have access to the modem ?

    what firewall do you have - have you ever had Norton , McAfee etc


    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping 192.168.2.1
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,267
    First Name:
    Terry
    What encryption is being used? Try w/o encryption.

    By the way, to test communication with the router you have to use its LAN IP address, not some random one. Your Belkin's address is 192.168.2.1.
     
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