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Router stopped passing internet

Discussion in 'Networking' started by Avcarter, Sep 30, 2018.

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  1. Avcarter

    Avcarter Thread Starter

    Joined:
    Sep 30, 2018
    Messages:
    2
    My Netgear R6220 spontaneously stopped passing the internet signal from the modem. I have verified with the ISP that the problem is not the modem, and checked that the router is still broadcasting wifi, albeit with no internet. At the time this happened two computers were plugged into the router via ethernet, and only one dropped off the internet initially. But once I rebooted, that was it.
    So far, I have rebooted the modem and router, hard reset the router, uploaded new firmwear for the router, run all the Windows 10 diagnostics and checked that the settings are for automatic ip addressing.
    I've looked at several similar threads, but nothing quite matches, and I believe I have tried all the fixes I've seen. I don't think the computer itself is an issue, since it's working fine with the modem, and two computers were affected, but it's a Dell XPS with i7-3770 processor and 32 GB of RAM
    I'm using straight connection to the modem now. Any help is appreciated.
    here is the result of running ipconfig when the router is plugged in:

    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Main

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Hybrid

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

    Physical Address. . . . . . . . . : 90-B1-1C-9E-C9-D7

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::d1c3:6fa7:d688:f539%13(Preferred)

    IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)

    Subnet Mask . . . . . . . . . . . : 255.255.255.0

    Lease Obtained. . . . . . . . . . : Saturday, September 29, 2018 7:14:29 AM

    Lease Expires . . . . . . . . . . : Sunday, September 30, 2018 7:14:26 AM

    Default Gateway . . . . . . . . . : 192.168.1.1

    DHCP Server . . . . . . . . . . . : 192.168.1.1

    DHCPv6 IAID . . . . . . . . . . . : 361804060

    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-03-AF-53-9C-2A-70-48-2D-57

    DNS Servers . . . . . . . . . . . : 192.168.1.1

    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Dell Wireless 1703 802.11b|g|n (2.4GHz)

    Physical Address. . . . . . . . . : 9C-2A-70-48-2D-57

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes



    Wireless LAN adapter Local Area Connection* 3:



    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3

    Physical Address. . . . . . . . . : 1E-2A-70-48-2D-57

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes



    Wireless LAN adapter Local Area Connection* 5:

    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4

    Physical Address. . . . . . . . . : 2E-2A-70-48-2D-57

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Bluetooth PAN HelpText

    Physical Address. . . . . . . . . : 9C-2A-70-48-2D-58

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,584
    First Name:
    Terry
    Reset the router to factory defaults. If it still does not work buy a new one (or get it replaced if under warranty or owned by the ISP).

    I can give such a short answer because your post was very thorough, missing only this one step. Whoops! Just reread the post and see that you already did this step! Pretty sure you have a defective router.
     
  3. Avcarter

    Avcarter Thread Starter

    Joined:
    Sep 30, 2018
    Messages:
    2
    thanks, I was coming to that conclusion, but wanted to exhaust as many options as possible.
     
  4. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,635
    First Name:
    James
    just curious what happens if you ping certain sites by name and IP... If you want we can run through that if you wish
     
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