Router will not connect

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Jletcaster

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Feb 1, 2013
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I recently tried setting up my router (Netgear N600 3600) to a cable modem and just will not connect to the internet no matter what I try and need someone to guide me though it if they could please, It would be greatly appreciated!
 

TerryNet

Terry
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What is the brand and model of the cable modem?

Reset the router to factory default settings. Unplug the modem and router and shut down computer.

Connect modem to router's WAN port. Connect computer to a router LAN port.

Plug in modem. Plug in router. Boot computer. You should now have internet access and can configure the router's password, wireless, etc., as desired.
 

Jletcaster

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It is an ARRIS Model No#:TM602G/115
Ill reset and get back to you in a moment
 

Jletcaster

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I reset the router and modem and am now trying to set up the router using routerlogin.net. I'm trying to locate the static ip and DNS. (This is where I have been getting stuck)
 

TerryNet

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You have internet access through the router now, right?

I don't know what you mean by "trying to locate the static ip and DNS."
 

Jletcaster

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No just the modem right now, the router wont connect, ie. internet light is yellow not green and no access is granted. When setting up the routers wireless network using the setup wizard (on routerlogin.net) it scans and says static ip detected and asks to input the ip address info and dns addresses. Sorry for confusing you there.
 

TerryNet

Terry
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That modem probably has a battery. If so you need to use the reset button instead of power cycling when switching the device connected to it.

If the modem also has a USB port make sure nothing is connected to that when trying to use the ethernet.

I have no idea what the setup wizard is trying to do.
 

Couriant

James
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The Arris TM602G is a eMTA. It has a battery inside to keep the phone lines working (if your phone is through your internet provider) in an event of a power outage.

With that said this modem is used with cable internet providers, which uses DHCP not static IP. Your router is either malfunctioned or set to use PPPoE or something similar. A factory reset (holding in the reset button for about 30 seconds) should have reset any configuration in the router back to original settings.
 

TerryNet

Terry
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If you still don't have internet access reset the router to factory default settings again and please show the following for a connection directly to the modem and for a connection to the router.

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

Jletcaster

Thread Starter
Joined
Feb 1, 2013
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8
Netgear Router


C:\Users\Letcaster>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Letcaster-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-22-FA-40-CD-74
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e03b:c7e1:34c3:7553%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, February 04, 2013 3:12:46 PM
Lease Expires . . . . . . . . . . : Tuesday, February 05, 2013 3:12:46 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 218112762
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-CA-79-41-00-23-8B-95-D5-E9

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-23-8B-95-D5-E9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{15F0F4F8-B32A-4153-A997-CEBA177A8D17}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{BF24F18A-7E28-4839-8998-CB77FB3F10E6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Letcaster>
 

Jletcaster

Thread Starter
Joined
Feb 1, 2013
Messages
8
-Arris Cable Modem-



C:\Users\Letcaster>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Letcaster-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-22-FA-40-CD-74
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-23-8B-95-D5-E9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cab:957f:aa63:30d9%11(Preferred)
IPv4 Address. . . . . . . . . . . : 12.164.68.229(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Lease Obtained. . . . . . . . . . : Monday, February 04, 2013 3:22:56 PM
Lease Expires . . . . . . . . . . : Tuesday, February 05, 2013 9:08:14 AM
Default Gateway . . . . . . . . . : 12.164.68.1
DHCP Server . . . . . . . . . . . : 209.55.1.237
DHCPv6 IAID . . . . . . . . . . . : 234890123
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-CA-79-41-00-23-8B-95-D5-E9

DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
209.55.27.13
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 18:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:442:1acd:f35b:bb1a(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::442:1acd:f35b:bb1a%25(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 19:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:ca4:44e5::ca4:44e5(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
209.55.27.13
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{15F0F4F8-B32A-4153-A997-CEBA177A8D17}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{BF24F18A-7E28-4839-8998-CB77FB3F10E6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Letcaster>
 

Couriant

James
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Messages
39,330
Who is your provider? Some reason they are using GoogleDNS... makes no sense.
 

TerryNet

Terry
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Joined
Mar 23, 2005
Messages
81,309
The PC does have an apparent wireless connection to the router, but the "Media disconnected" for the ethernet implies a defective cable. Even so, you should be able to access the router via Wi-Fi and check the WAN (Internet) status and maybe some logs to try to get a hint of what's wrong.
 

Jletcaster

Thread Starter
Joined
Feb 1, 2013
Messages
8
-------Modem-------
Here are the dns information I found
my provider is from a local cable company called shen-heights tv im trying to see who they work through if they do

C:\Users\Letcaster>ipconfig/displaydns

Windows IP Configuration

talk.google.com
----------------------------------------
Record Name . . . . . : talk.google.com
Record Type . . . . . : 5
Time To Live . . . . : 89
Data Length . . . . . : 4
Section . . . . . . . : Answer
CNAME Record . . . . : talk.l.google.com


6to4.ipv6.microsoft.com
----------------------------------------
Record Name . . . . . : 6to4.ipv6.microsoft.com
Record Type . . . . . : 1
Time To Live . . . . : 3103
Data Length . . . . . : 4
Section . . . . . . . : Answer
A (Host) Record . . . : 192.88.99.1


auth.impulse.com
----------------------------------------
Record Name . . . . . : auth.impulse.com
Record Type . . . . . : 1
Time To Live . . . . : 2113
Data Length . . . . . : 4
Section . . . . . . . : Answer
A (Host) Record . . . : 198.31.193.211



C:\Users\Letcaster>
 
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