Router Works fine Hardwired, but no on wireless

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danstelter

Thread Starter
Joined
Jan 21, 2013
Messages
27
Hey everyone -

I can follow directions and am fairly tech-savvy, just don't have the time to troubleshoot this stuff and run my business. Here's the rundown:

Router: Cisco Linksys E1000 V2
-working fine until I unplugged to move it and plugged it in
-verified with tech support the problem is not physical
-right now, am hardwired to the router, which is hardwired to the cable modem, and connectivity is fine through hardwiring

-no luck through wireless - this is the error message I get:

This webpage is not available:
The server at www.google.com can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.

How do I fix this - I suppose it's some simple setting somewhere, just don't know where to go to or what to change. Thanks in advance for your help!

Dan
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
is this the only PC you have tried to connect with wireless ?

The user guide is here
http://homedownloads.cisco.com/downloads/userguide/E1000_V10_UG_USA_NC-WEB,0.pdf

Page 1 shows the lights - is the wireless on

can we see an xirrus screen shot

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

Run the program

A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

To post a screen shot of the active window.
1) (For windows 8 see below) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot


Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better

If you are using the Mac OS then use http://www.istumbler.net/

if you want to optimise base station position and signal strength / dead spots use
http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal

For windows 8 - I dont have windows 8 and not tried - but this should work

1) MSPaint is only available in classic desktop mode and can not use this program with the new Windows 8 start screen.
You can find MSPaint by typing “mspaint”, which will search and allow you to install.
MS "Fresh Paint program" is for Windows 8, download free from the Windows 8 store.

2)
>Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
------------------------------------------------------------------------
 

danstelter

Thread Starter
Joined
Jan 21, 2013
Messages
27
Hey -

thanks for your help. Sorry about the delay - things have been busy here. I've attached the screen capture. FYI - I have both a laptop and desktop that wirelessly connect to the router, but no luck with either. In the screen cap, the "Dan" network with the orange bar is my router. Looking forward to the next steps. Thanks,

Dan
 

Attachments

TerryNet

Moderator
Joined
Mar 23, 2005
Messages
80,332
First Name
Terry
The orange indicates that you are connected. Unfortunately the IP and signal strength history are missing so we can't say much other than that channel 11 is the worst channel selection for that time and place. Try channel 6.

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

danstelter

Thread Starter
Joined
Jan 21, 2013
Messages
27
As far as this PC goes, I'm sitting 3ft away from the router - the other is about 20 ft away as the bird flies, with one wall in the way.

Here you go:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\danstelter>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : danstelter-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : wi.rr.com

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9
Physical Address. . . . . . . . . : 00-FF-9D-F3-47-7E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : D0-DF-9A-4B-8B-EB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::705a:81a9:e9a:7ec1%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, January 23, 2013 7:08:14 AM
Lease Expires . . . . . . . . . . : Friday, January 25, 2013 7:18:40 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 231792538
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-B5-C9-4B-2C-41-38-0B-C5-CF

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : D0-DF-9A-4B-FB-7B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : wi.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 2C-41-38-0B-C5-CF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e99b:a724:2901:4552%10(Preferred)
IPv4 Address. . . . . . . . . . . : 65.30.209.154(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.240.0
Lease Obtained. . . . . . . . . . : Thursday, January 24, 2013 7:49:07 AM
Lease Expires . . . . . . . . . . : Thursday, January 24, 2013 8:49:06 AM
Default Gateway . . . . . . . . . : 65.30.208.1
DHCP Server . . . . . . . . . . . : 76.35.0.1
DHCPv6 IAID . . . . . . . . . . . : 241447248
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-B5-C9-4B-2C-41-38-0B-C5-CF

DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.wi.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : wi.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : wi.rr.com
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:411e:d19a::411e:d19a(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{35269A71-078A-4075-8AFA-2B0C77B9FFB6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9DF3477E-D1FB-40C7-8AF8-9B87A96B8D8A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:20f6:2217:bee1:2e65(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::20f6:2217:bee1:2e65%16(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{14859296-5ABD-4484-9E98-7541CA4972DB}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
you are connected to the wireless and getting an ip address

can you do the following three ping tests
------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

This should work for all windows version, XP, Vista, W7
Hold the Windows key and press R
For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

Type the following command
Ping 192.168.1.1
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

------------------------------------------------------------------------
 

danstelter

Thread Starter
Joined
Jan 21, 2013
Messages
27
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\danstelter>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms

C:\Users\danstelter>


Google


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\danstelter>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\danstelter>



209.183.226.152



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\danstelter>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\danstelter>

Thanks,

Dan
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
I've attached the screen capture. FYI - I have both a laptop and desktop that wirelessly connect to the router, but no luck with either.
so the device in the ipconfig /all is connected to the router OK

Just noticed the different IPs

ethernet
IPv4 Address. . . . . . . . . . . : 65.30.209.154(Preferred)

wireless
IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)

can you explain how all devices, router /modem PCs are connected
 

danstelter

Thread Starter
Joined
Jan 21, 2013
Messages
27
Apologies on the "ipconfig" and the "ping" processes - I was directly wired to my cable modem at the time. This information was gathered when I was on my wireless laptop. I was not wired into any devices. I had a wire running from my cable modem to the "internet" port on my router, and here is the ping/ipconfig info:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\danstelter>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

C:\Users\danstelter>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\danstelter>ping 209.18.47.61

Pinging 209.18.47.61 with 32 bytes of data:
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 209.18.47.61:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\danstelter>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : danstelter-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9
Physical Address. . . . . . . . . : 00-FF-9D-F3-47-7E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : D0-DF-9A-4B-8B-EB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::705a:81a9:e9a:7ec1%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 24, 2013 10:10:37 AM
Lease Expires . . . . . . . . . . : Friday, January 25, 2013 12:26:57 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 231792538
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-B5-C9-4B-2C-41-38-0B-C5-CF

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : D0-DF-9A-4B-FB-7B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : wi.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 2C-41-38-0B-C5-CF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.wi.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{35269A71-078A-4075-8AFA-2B0C77B9FFB6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9DF3477E-D1FB-40C7-8AF8-9B87A96B8D8A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{14859296-5ABD-4484-9E98-7541CA4972DB}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\danstelter>
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
so the device in the ipconfig /all is connected to the router OK

I've attached the screen capture. FYI - I have both a laptop and desktop that wirelessly connect to the router, but no luck with either.
is that the same result if you did it from the desktop ?

means the router is losing connection
Please make a note of the status of the lights on the modem and on the router when working normally - post that light status here.
Now when the internet disconnects make a note of the status of the lights for the modem and router here again. also note which have changed.
 
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