Router Works, Internet Works but PC Won't Connect

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AkiraSonBio

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Dec 14, 2011
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Hello and hopefully someone can help me out.

I am running a Dell computer using Windows XP. A few days ago my mother-n-law got a virus on our computer by clicking on spam e-mails. I figured out how to get rid of the virus but I think I made something happen where the PC will not connect to the internet. I have it connected to a Netgear Router. Now the Router is fine. I can access the internet off of my laptop with no issues. When I try the PC I can't access the net. When I go to Control Panel - Network Connections - Local Area Connection - Support Tab my computer doesn't have an IP Address. I've tried getting into the Router using 192.168.1.1 but the computer won't let me. I'm not sure where to go from here. I've tried calling Tech Support but they couldn't help me. Hopefully you guys can help me out with this one.

Thank you for your time.
 

AkiraSonBio

Thread Starter
Joined
Dec 14, 2011
Messages
4
I'm sure that there is something wrong with the PC now, I just have no idea what. I disconnected the Router just to make sure that was not the issue and plugged the Modem right into the PC. I got the same results, still can't get on the internet.

I really hope I didn't screw up something because of this virus :(
 

AkiraSonBio

Thread Starter
Joined
Dec 14, 2011
Messages
4
So I checked out the link and downloaded Microsoft Fix It. Didn't work so I tried to reset the TCP/IP manually. That didn't work either. Back to square one. I'm going to try to see if I can do some more research on this before I decide to take this as a loss. Thank you for the advice though.

Oh yeah, still no IP Address. It keeps reading as 0.0.0.0

One more note. I think I may know what is causing the issues. I've read that the DHCP Client has to be able to run in order for the internet to work but every time I try to start it I get this message:

Could not start the DHCP Client service on Local Computer.

Error 1075: The dependency service does not exist or has been marked for deletion
Everything I've read about this sends me in the same direction, that I have to "destroy" the computer and start all over again. If that has to be done it shouldn't be that big of an issue. I hope that is not the case though.
 
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