1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

row of HP laptop keys quit working

Discussion in 'Hardware' started by lonewolf78, Aug 10, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. lonewolf78

    lonewolf78 Thread Starter

    Joined:
    Feb 6, 2013
    Messages:
    18
    Computer: HP Elitebook 8460p
    Sys: Win 10 64 bit

    Out of the blue one row of keys (9,O,L, and period) quit working. I blew the keyboard out with compressed air and they worked for a bit, then they quit again. Nothing got spilled on them. Is there a chance the laptop got hot enough to melt some solder connections? It runs pretty hot if I have a game or video going (have a cooling pad on the way). Seen lots of possible problems/ solutions online, but wanted an opinion before I proceed with one.
     
  2. lochlomonder

    lochlomonder

    Joined:
    Jul 24, 2015
    Messages:
    2,241
    Solder melts at 188 °C (370 °F), so there's little chance of that happening without major damage to other components in the laptop.
     
  3. AmateurJohn

    AmateurJohn

    Joined:
    Jul 19, 2018
    Messages:
    164
    First Name:
    AmateurJohn
    Have you removed each key and physically cleaned under it with a qtip? Thats a specific row of keys. When you press them do they feel like a normal key, stuck key, or a soft key?
     
  4. managed

    managed Trusted Advisor

    Joined:
    May 24, 2003
    Messages:
    10,127
    First Name:
    Allan
    It could the keyboard cable connection to the motherboard causing this. Try re-seating the cable into the connector, the video shows how to do that.

    If that doesn't help you will either have to use an external Usb keyboard or get a new laptop keyboard.

     
    AmateurJohn likes this.
  5. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    14,766
    First Name:
    Liz
    Or, use the onscreen keyboard for certain keys. (If you carry the laptop around and don't want to carry an extra keyboard).
     
    managed likes this.
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1214283

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice