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.rtf Microsoft Word document files aren't opened

Discussion in 'Business Applications' started by anthonyparish, Sep 10, 2014.

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  1. anthonyparish

    anthonyparish Thread Starter

    Sep 10, 2014
    Suddenly, I cannot open an: .rtf Microsoft Word document file.

    It is an incoming file from a trusted source.

    I can download the file, see the corresponding file images, then when I
    click on an image, I get a message from Micosoft Word (with the yellow
    triangle enclosing an exclamation point) which says: The server application,
    source file or item cannot be found. Make sure the application is properly
    installed, and that it has not been deleted, moved, or renamed.

    Please help me open this file, it is a work-related file, and I've tried so
    many times already.

    Thanking you in advance.
  2. DaveBurnett

    DaveBurnett Account Closed

    Nov 11, 2002
    Was Office loaded on that machine at work?
    If so it is my guess that one of two things is happening.

    1) The Office dll that displays pictures is resident on the work network and is only loaded when it is needed - thus displaying that message.

    2) A similar thing with the document that just the link (and thumbnail) to the pictures were included in the document. The actual pictures are still on the network.
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