Ruined email

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barbaranna72

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Apr 22, 2020
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i am not that educated on the computer but i get by. On my yahoo email that is set up I had a email saved. A person asked me to send it to them and I tried but couldnt find a way.I seen save as but I was looking for copy I guess. Well I looked at all the options and hit something called web capture and then all of a sudden my email is not right anymore and I dont know how to fix it. I tried to system restore but that didnt work. Now what doesnt work it the button where you can delete etc and half of all the emails are now a grey bar and i cant get them back. This was a important document that I needed to send and I fear it is gone now. I seen a date that something showed up on my pics the folder said yahoo and when I clicked inside there were these pieces of items or icons the folder says 46 unread emails and if I click on it it shows


Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20191225175250.000000-300
Processor: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz, Intel64 Family 6 Model 142 Stepping 12, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: Intel(R) UHD Graphics, 1024 MB
Hard Drives: C: 237 GB (163 GB Free);
Motherboard: HP 86B1, ver 85.20, s/n PJDFU1BNNCX0WW
System: Insyde, ver HPQOEM - 2, s/n 8CG9441KGQ
Antivirus: Windows Defender, Disabled
 
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Cookiegal

Karen
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Malware Specialist Coordinator
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119,166
There are no attachments. You can just copy and paste the images if they are screenshots you wanted to post.
 

barbaranna72

Thread Starter
Joined
Apr 22, 2020
Messages
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2020-12-02 (1).png2020-12-02 (1).pngView attachment 2829802020-12-02 (1).pngView attachment 282980Screenshot (1).pngView attachment 282982View attachment 282982 sorry this is the only way i could send it to you. for some reason it looks like i took parts of it out and put it in some files or something. i tried to copy and paste but it could not paste it. i need to fix the email and i think if i remove email and reinstall that wont work. what about removing yahoo and reinstalling . would that make the email proper again? is it hard to do that if that would work?
 

barbaranna72

Thread Starter
Joined
Apr 22, 2020
Messages
18
does anyone have any ideas on what to do . I cant delete or click on archive etc. I think when i hit web capture it took some files and put it in my pics and that was part of it to run the emails?
 

Drabdr

Brad
Moderator
Joined
Nov 26, 2007
Messages
12,757
Hello barbaranna72!

In your screenshots (thanks for providing them) the last screenshot shows your email address (badamo62...). Is that OK with you? I might take that screenshot and blank that email address out, if you're concerned about it.
 

barbaranna72

Thread Starter
Joined
Apr 22, 2020
Messages
18
Hello barbaranna72!

In your screenshots (thanks for providing them) the last screenshot shows your email address (badamo62...). Is that OK with you? I might take that screenshot and blank that email address out, if you're concerned about it.
I had to delete did not know how to remove but do you know what i can do to get email back properly?
 

barbaranna72

Thread Starter
Joined
Apr 22, 2020
Messages
18
you dont know how glad i am for you helping me. So I already had Chrome set up on my laptop also and I went to yahoo this way and all works fine. I would like to stay on my edge cause I have everything set up the way I like it. So what would that mean on edge? That the archive or checking the emails to delete etc dont work. What is wrong with that part and how do i fix it? I know it was my mistake. Like I said all these icons etc are all in my folders with pictures and half of the emails are grey bared out but yet i can go to my other saved emails with names and they are fine. I dont want to mess things up again by trying to fix it. I thought about deleting everything in the pics that should not be there but I thought it must be for the email to work. Please if you can help me?
 

plodr

Liz
Joined
Jun 27, 2014
Messages
22,754
First, you can't remove yahoo email because it is NOT a program on your computer. You go to a website through a browser to read your email.
Second, deleting your email account is not something you want to do because then you would lose access to all the emails that are stored on Yahoo's servers.

Open the email you were asked to send. Do you now see the word Forward anywhere?
YMail.jpg

That's what you want to click on. You will have the chance to type in a person's email address and the email will get forwarded to them.
 
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