1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

New rundll error

Discussion in 'Virus & Other Malware Removal' started by abduh33, Sep 7, 2019.

Advertisement
  1. abduh33

    abduh33 Thread Starter

    Joined:
    Sep 7, 2019
    Messages:
    5
    I am seeing this every time I plug my laptop to the a/c....
    Is this serious?
     

    Attached Files:

  2. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    548
    Hi abduh33, welcome to the Tech Support Guy malware removal forum.

    I am iMacg3 and will be helping you with your computer problems.

    Please keep the following information in mind before we begin:
    • Back up any important data before we continue.
      • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
    • Do not install any new software or run any fixes/tools on your system unless I request that you do so.
      • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
    • Please read all instructions carefully, and complete them in the order listed.
      • Items that are especially important will be highlighted in bold or red.
    • If your computer seems to start working normally, please don't abandon the topic.
      • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
      • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
    • If you have questions at any time during the cleanup, feel free to ask.

    ---------------------------------------------------
    Farbar Recovery Scan Tool (FRST)

    Download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, and that will be the right version.
    • Right-click FRST.exe/FRST64.exe then click "Run as administrator"
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
    • Please copy and paste the logs in your next reply.
    ---------------------------------------------------

    In your next reply, please include:
    • FRST.txt
    • Addition.txt
     
  3. abduh33

    abduh33 Thread Starter

    Joined:
    Sep 7, 2019
    Messages:
    5
    done scanning...
     

    Attached Files:

  4. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    548
    Hi abduh33,

    Is this computer used for business purposes?

    ---------------------------------------------------
    CKScanner

    Download CKScanner by askey127 from here

    Important : Save it to your desktop.
    • Double-click CKScanner.exe and click Search For Files.
    • After a very short time, when the cursor hourglass disappears, click Save List To File.
    • A message box will verify that the file is saved.
    • Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

    ---------------------------------------------------
    LicensingDiag

    • Click the Start button, and type Command Prompt in the search box.
    • Right-click on "Command Prompt" in the search results and select Run as Administrator
    • At the command prompt, copy and paste the following and press Enter
      Code:
      Licensingdiag.exe -report "%userprofile%\desktop\Report.txt" -log NUL
    • Once the command is complete, a file called Report.txt will be saved to your desktop. Please post its contents in your reply.

    ---------------------------------------------------

    Please do this...

    • Click the Start button and type Command Prompt in the search box.
    • Right-click "Command Prompt" in the search results and select Run as Administrator.
    • At the command prompt, type slmgr -dlv and press Enter.
    • A window will open after a few seconds. Press Ctrl + C on your keyboard to copy its contents.
      • Press the Windows key + R. Type Notepad and click OK.
      • A new text file will appear. Press Ctrl + V to paste the contents of the window into the text file.
      • Click File > Save and save the file to your desktop.
    Copy and paste the contents of the text file in your next reply.

    ---------------------------------------------------

    In your next reply, please include:
    • CKFiles.txt
    • Report.txt
    • slmgr results
     
  5. abduh33

    abduh33 Thread Starter

    Joined:
    Sep 7, 2019
    Messages:
    5
    Yeah, I use it for work...
     

    Attached Files:

  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,887
    While the operating system appears to be genuine, there is evidence of cracked software on your machine and as a result the helper has opted not to assist. I've changed the tag on this thread back to NEW so someone else may see it and take over.
     
  7. abduh33

    abduh33 Thread Starter

    Joined:
    Sep 7, 2019
    Messages:
    5
    Maybe I should format my laptop?
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,887
    That would certainly be an option. Just be sure to back up your important things before doing so as all will be lost.
     
  9. abduh33

    abduh33 Thread Starter

    Joined:
    Sep 7, 2019
    Messages:
    5
    I see... Thanks... I will wait a little while for a solution...
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...

Short URL to this thread: https://techguy.org/1232655

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice