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Solved RunDLL: Problem StartupCheckLibrary.dll AND winscomrssrv.dll

Discussion in 'Virus & Other Malware Removal' started by kanyder, Oct 10, 2019.

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  1. kanyder

    kanyder Thread Starter

    Joined:
    Oct 10, 2019
    Messages:
    10
    [​IMG]
    A few other users here seem to have encountered the same problem and I think I follow the others rules and created the FRST.txt and Addition.txt files using Farbar program, and I'm attaching them as follow. Would it be possible to create a fix file?

    the files seem to have been infected by Trojan:Tiggre!plock and Trojan:Tiggre!plock, so both files are now missing and windows can't start them when I turn on the computer.

    Any sort of help would be appreciated,
    best regards
     

    Attached Files:

  2. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    621
    Welcome. :)

    Please give me some time to go over your logs and I will get back to you as soon as possible.
     
  3. kanyder

    kanyder Thread Starter

    Joined:
    Oct 10, 2019
    Messages:
    10
    Alright, thank you!
     
  4. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    621
    Hi kanyder, welcome to the Tech Support Guy malware removal forum.

    I am iMacg3 and will be helping you with your computer problems.

    Please keep the following information in mind before we begin:
    • Back up any important data before we continue.
      • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
    • Do not install any new software or run any fixes/tools on your system unless I request that you do so.
      • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
    • Please read all instructions carefully, and complete them in the order listed.
      • Items that are especially important will be highlighted in bold or red.
    • If your computer seems to start working normally, please don't abandon the topic.
      • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
      • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
    • If you have questions at any time during the cleanup, feel free to ask.
    ---------------------------------------------------

    Do you recognize this registry entry?

    ---------------------------------------------------
    I noticed you have disabled some startup items using msconfig. msconfig is designed to be used for temporary/troubleshooting issues, and is not recommended as a startup manager.

    MSConfig - Normal Startup
    • Press the Windows key + R.
    • Type msconfig in the Run box and press Enter.
    • MSConfig will open. Select the Normal Startup radio button and click Apply > OK.
    • Restart your computer to apply the changes.

    ---------------------------------------------------
    Farbar Recovery Scan Tool - Fix

    • Highlight the contents of the below code box and press Ctrl + C on your keyboard:
      Code:
      Start::
      SystemRestore: On
      CreateRestorePoint:
      HKLM\...\Policies\Explorer: [HideSCAHealth] 1
      Task: {9328FF2D-8ACC-4B7B-9F36-16D2333652CC} - System32\Tasks\Microsoft\Windows\WDI\SrvHost => rundll32.exe winscomrssrv.dll,SrvMainHost <==== ATTENTION
      Task: {ACA1D98B-B8EF-417F-81B2-7065CB1DAA22} - System32\Tasks\Microsoft\Windows\Application Experience\StartupCheckLibrary => rundll32.exe StartupCheckLibrary.dll,DllMainRunLibrary <==== ATTENTION
      SearchScopes: HKU\S-1-5-21-2261132669-454635760-17506326-1001 -> {C0C3A6C6-03BC-4195-8FCB-AEA091301353} URL = hxxps://search.yahoo.com/yhs/search?hspart=lvs&hsimp=yhs-awc&type=lvs__webcompa__1_0__ya__ch_WCYID10181_1380_180214__yaie&p={searchTerms}
      FF NewTab: Mozilla\Firefox\Profiles\ahkk0vo7.default -> hxxps://search.yahoo.com/yhs/web?hspart=lvs&hsimp=yhs-awc&type=lvs__webcompa__1_0__ya__hp_WCYID10181_1380_180214__yaff
      FF SearchPlugin: C:\Users\Hamasaki\AppData\Roaming\Mozilla\Firefox\Profiles\ahkk0vo7.default\searchplugins\yahoo-lavasoft.xml [2018-02-14]
      FF Plugin-x32: @microsoft.com/Lync,version=15.0 -> C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Mozilla Firefox\plugins\npmeetingjoinpluginoc.dll [No File]
      FF ExtraCheck: C:\Program Files\mozilla firefox\defaults\pref\dsengine.js [2018-02-14] <==== ATTENTION (Points to *.cfg file)
      FF ExtraCheck: C:\Program Files\mozilla firefox\dsengine.cfg [2018-02-14] <==== ATTENTION
      2019-10-10 20:38 - 2018-02-14 20:58 - 000000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Lavasoft
      IE trusted site: HKU\S-1-5-21-2261132669-454635760-17506326-1001\...\webcompanion.com -> hxxp://webcompanion.com
      HKU\S-1-5-21-2261132669-454635760-17506326-1001\...\StartupApproved\Run: => "Web Companion"
      FirewallRules: [{335CE9AF-7901-46E6-8E7E-883C6E2DA634}] => (Allow) E:\Games\steamapps\common\Mark of the Ninja Remastered\bin\Ninja.exe No File
      FirewallRules: [{94986315-09D9-4507-8DD6-A625E151EBFE}] => (Allow) E:\Games\steamapps\common\Mark of the Ninja Remastered\bin\Ninja.exe No File
      FirewallRules: [{69D7C2FE-2DE5-4B70-AA71-8B9B042CA221}] => (Allow) E:\Games\steamapps\common\Grim Dawn\x64\Grim Dawn.exe No File
      FirewallRules: [{1525B300-0C2B-4AC9-AD24-45AA96A6C9EC}] => (Allow) E:\Games\steamapps\common\Grim Dawn\x64\Grim Dawn.exe No File
      FirewallRules: [{E2E068D2-97B3-4496-A933-6E716B45E3F5}] => (Allow) C:\Program Files (x86)\Red Giant\Offload\Offload.exe No File
      FirewallRules: [UDP Query User{8C51CF5F-D897-4B6A-AB28-B954373FC8DC}D:\games\steamapps\common\guardians of ember\client_x86.exe] => (Allow) D:\games\steamapps\common\guardians of ember\client_x86.exe No File
      FirewallRules: [TCP Query User{BC81E841-C092-49EC-B680-26B549F4A123}D:\games\steamapps\common\guardians of ember\client_x86.exe] => (Allow) D:\games\steamapps\common\guardians of ember\client_x86.exe No File
      FirewallRules: [UDP Query User{9F5BFB07-38B1-495F-B8E9-1004E718875B}D:\games\steamapps\common\guardians of ember\exedir\ruplatform.exe] => (Allow) D:\games\steamapps\common\guardians of ember\exedir\ruplatform.exe No File
      FirewallRules: [TCP Query User{327A32E5-44DC-4ACB-89FA-699D5FE8AC4F}D:\games\steamapps\common\guardians of ember\exedir\ruplatform.exe] => (Allow) D:\games\steamapps\common\guardians of ember\exedir\ruplatform.exe No File
      FirewallRules: [{69C3D4AB-F6A8-4DD8-9AD3-533861554439}] => (Allow) C:\Games\Steam\steamapps\common\PUBG\TslGame\Binaries\Win64\TslGame_BE.exe No File
      FirewallRules: [{73580DA3-BE78-4B21-9252-F1E6745E8AE5}] => (Allow) C:\Games\Steam\steamapps\common\PUBG\TslGame\Binaries\Win64\TslGame_BE.exe No File
      FirewallRules: [{22834808-CB90-4119-BA0F-478795C236CE}] => (Allow) C:\Games\Steam\bin\cef\cef.win7\steamwebhelper.exe No File
      FirewallRules: [{85252715-3CE4-454D-8BBC-9F458B392ACE}] => (Allow) C:\Games\Steam\bin\cef\cef.win7\steamwebhelper.exe No File
      FirewallRules: [TCP Query User{1A79146A-A1BE-45F9-82DB-55019C1652DA}C:\games\steam\steamapps\common\pubg\tslgame\binaries\win64\tslgame.exe] => (Allow) C:\games\steam\steamapps\common\pubg\tslgame\binaries\win64\tslgame.exe No File
      FirewallRules: [UDP Query User{E68EE5F8-0E18-4B77-843A-4F9AC040A9B1}C:\games\steam\steamapps\common\pubg\tslgame\binaries\win64\tslgame.exe] => (Allow) C:\games\steam\steamapps\common\pubg\tslgame\binaries\win64\tslgame.exe No File
      FirewallRules: [{84AF0643-B806-42ED-B8AB-532A6CCE3F45}] => (Allow) C:\Users\Hamasaki\AppData\Roaming\uTorrent\uTorrent.exe No File
      FirewallRules: [{C8473D75-8828-4241-92D6-C6776C8D43B5}] => (Allow) C:\Users\Hamasaki\AppData\Roaming\uTorrent\uTorrent.exe No File
      FirewallRules: [TCP Query User{E5386713-2D24-474C-AC24-AE1B3A1BC499}C:\games\steam\steamapps\common\pubg\tslgame\binaries\win64\tslgame.exe] => (Allow) C:\games\steam\steamapps\common\pubg\tslgame\binaries\win64\tslgame.exe No File
      FirewallRules: [UDP Query User{0AB02F15-9CD6-416A-965C-D31AEFA95708}C:\games\steam\steamapps\common\pubg\tslgame\binaries\win64\tslgame.exe] => (Allow) C:\games\steam\steamapps\common\pubg\tslgame\binaries\win64\tslgame.exe No File
      FirewallRules: [TCP Query User{A9D6D7E4-A034-491B-B1F1-83FF9339F964}C:\program files\adobe\adobe after effects cs6\support files\afterfx.exe] => (Allow) C:\program files\adobe\adobe after effects cs6\support files\afterfx.exe No File
      FirewallRules: [UDP Query User{D611BB94-7ACA-4B9C-9F29-E4AA0150ABE9}C:\program files\adobe\adobe after effects cs6\support files\afterfx.exe] => (Allow) C:\program files\adobe\adobe after effects cs6\support files\afterfx.exe No File
      FirewallRules: [TCP Query User{727DFE17-DBD5-4535-86AF-ADC1E91E53E6}C:\program files\adobe\adobe premiere pro cs6\adobe premiere pro.exe] => (Allow) C:\program files\adobe\adobe premiere pro cs6\adobe premiere pro.exe No File
      FirewallRules: [UDP Query User{9EC2F89B-A3F2-4801-9A3D-54FB10FFCCF2}C:\program files\adobe\adobe premiere pro cs6\adobe premiere pro.exe] => (Allow) C:\program files\adobe\adobe premiere pro cs6\adobe premiere pro.exe No File
      FirewallRules: [TCP Query User{615CFA7A-5A2D-4834-9ECA-54C4246C5C57}C:\program files\adobe\adobe after effects cc 2018\support files\afterfx.exe] => (Allow) C:\program files\adobe\adobe after effects cc 2018\support files\afterfx.exe No File
      FirewallRules: [UDP Query User{678D5A3A-894C-468F-98AB-38F2B21A3DBD}C:\program files\adobe\adobe after effects cc 2018\support files\afterfx.exe] => (Allow) C:\program files\adobe\adobe after effects cc 2018\support files\afterfx.exe No File
      FirewallRules: [TCP Query User{E23D4B81-3F3B-46EB-938A-1F2EEACF8376}C:\program files\adobe\adobe premiere pro cc 2018\adobe premiere pro.exe] => (Allow) C:\program files\adobe\adobe premiere pro cc 2018\adobe premiere pro.exe No File
      FirewallRules: [UDP Query User{94DC4FB0-E06B-4C6C-9817-6F9504B6AA81}C:\program files\adobe\adobe premiere pro cc 2018\adobe premiere pro.exe] => (Allow) C:\program files\adobe\adobe premiere pro cc 2018\adobe premiere pro.exe No File
      FirewallRules: [TCP Query User{62F6307A-999D-4CE3-9769-742B55C97C84}C:\program files\adobe\adobe media encoder cc 2018\adobe media encoder.exe] => (Allow) C:\program files\adobe\adobe media encoder cc 2018\adobe media encoder.exe No File
      FirewallRules: [UDP Query User{1D334DD3-52B5-43B8-9A33-58FAB8CCC0EB}C:\program files\adobe\adobe media encoder cc 2018\adobe media encoder.exe] => (Allow) C:\program files\adobe\adobe media encoder cc 2018\adobe media encoder.exe No File
      FirewallRules: [TCP Query User{F68CFAB4-A206-4811-8FB9-CCEB3230939A}C:\program files\logitech gaming software\lcore.exe] => (Allow) C:\program files\logitech gaming software\lcore.exe No File
      FirewallRules: [UDP Query User{1592C6D5-B362-43FB-9FBD-62F3D5FFBF04}C:\program files\logitech gaming software\lcore.exe] => (Allow) C:\program files\logitech gaming software\lcore.exe No File
      FirewallRules: [TCP Query User{15B5A2E2-D70A-4021-BA87-2F0389BB2F02}D:\games\steamapps\common\dungeon defenders\binaries\win32\dundefgame.exe] => (Allow) D:\games\steamapps\common\dungeon defenders\binaries\win32\dundefgame.exe No File
      FirewallRules: [UDP Query User{4556F63A-53E0-48D8-A489-59ADB7647726}D:\games\steamapps\common\dungeon defenders\binaries\win32\dundefgame.exe] => (Allow) D:\games\steamapps\common\dungeon defenders\binaries\win32\dundefgame.exe No File
      FirewallRules: [{E9587ECE-D47F-45F6-BFFB-ACFADC9CDD8B}] => (Allow) D:\Games\steamapps\common\Brothers - A Tale of Two Sons\Binaries\Win32\Brothers.exe No File
      FirewallRules: [{6B315142-15A0-4363-B3AB-46C1C2136AA1}] => (Allow) D:\Games\steamapps\common\Brothers - A Tale of Two Sons\Binaries\Win32\Brothers.exe No File
      FirewallRules: [{4F9B901C-62AC-41DB-BE2F-B64C00E89599}] => (Allow) D:\Games\steamapps\common\Brothers - A Tale of Two Sons\Binaries\Win32\BrothersLauncher.exe No File
      FirewallRules: [{3B316924-F791-4A77-9399-5DF385C78440}] => (Allow) D:\Games\steamapps\common\Brothers - A Tale of Two Sons\Binaries\Win32\BrothersLauncher.exe No File
      FirewallRules: [{52403DFB-5206-452A-BEBE-FB750888A4DD}] => (Allow) C:\Program Files (x86)\Microsoft Office\root\Office16\Lync.exe No File
      FirewallRules: [{3E7FCB6C-F502-4BE8-8DF7-DFE0FFD8524E}] => (Allow) C:\Program Files (x86)\Microsoft Office\root\Office16\UcMapi.exe No File
      FirewallRules: [{1B2C52BC-5344-4232-B36D-732812F15477}] => (Allow) C:\Program Files\Microsoft Office\root\Office16\Lync.exe No File
      FirewallRules: [{D9DA282B-B838-450B-87D4-09B21FECB06D}] => (Allow) C:\Program Files\Microsoft Office\root\Office16\UcMapi.exe No File
      FirewallRules: [{C72C0D2E-D97A-40A8-B0FD-2EDFB94D3473}] => (Allow) C:\Program Files\Microsoft Office\root\Office16\Lync.exe No File
      FirewallRules: [{D20448D3-814F-4497-9FED-17880A824338}] => (Allow) C:\Program Files\Microsoft Office\root\Office16\UcMapi.exe No File
      FirewallRules: [{2FF4F0A9-3A5A-4B95-A37D-10F9D2E7FBD5}] => (Allow) E:\Games\steamapps\common\Starbound\win64\starbound.exe No File
      FirewallRules: [{2FF4B925-B187-4DFF-AA44-C1509EEC4665}] => (Allow) E:\Games\steamapps\common\Starbound\win64\starbound.exe No File
      FirewallRules: [{AF837846-8D01-41A4-A0B2-CAAE7C3AE588}] => (Allow) E:\Games\steamapps\common\Starbound\win64\starbound_server.exe No File
      FirewallRules: [{333F46DF-5954-40A9-820B-0ABCE52B6CAB}] => (Allow) E:\Games\steamapps\common\Starbound\win64\starbound_server.exe No File
      FirewallRules: [{269DBD43-DBD9-4F87-B2B0-954EE17BB848}] => (Allow) E:\Games\steamapps\common\Starbound\win64\mod_uploader.exe No File
      FirewallRules: [{CF6A08A7-8DC9-4F85-8449-4FFA72DB0D22}] => (Allow) E:\Games\steamapps\common\Starbound\win64\mod_uploader.exe No File
      FirewallRules: [{9322357E-5446-4E85-94CE-4351B0DA3E51}] => (Allow) E:\Games\steamapps\common\Starbound\win32\starbound.exe No File
      FirewallRules: [{E082EBB7-AD1D-465D-A26B-FD27C4BAD623}] => (Allow) E:\Games\steamapps\common\Starbound\win32\starbound.exe No File
      Emptytemp:
      End::
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    • Double-click FRST.exe/FRST64.exe to run it.
    • Press the Fix button just once and wait.
      Note: No need to paste the script into FRST.
    • Restart the computer if prompted.
    • When the fix is complete FRST will generate a log in the same location it was run from (Fixlog.txt)
    • Please copy and paste its contents into your reply.

    ---------------------------------------------------
    Farbar Recovery Scan Tool - Search

    • Double-click FRST.exe/FRST64.exe to run it.
    • Copy and paste the following into the Search: box:
      Code:
      winscomrssrv.dll;StartupCheckLibrary.dll
    • Press the Search Files button.
    • When complete, FRST will generate a log in the same location it was run from (Search.txt)
    • Please copy and paste its contents into your reply.

    ---------------------------------------------------

    In your next reply, please include:
    • Fixlog.txt
    • Search.txt
     
  5. kanyder

    kanyder Thread Starter

    Joined:
    Oct 10, 2019
    Messages:
    10
    I'm having trouble using Farbar program, it keeps poping up "new update found" window without stop (loop), like I'm still clicking it to open.

    In the comments section of the Farbar download page someone had the same problem: "Just installed FRST64. On execution, it went into a continuous program update loop. Only way to stop it was to reboot the system."

    It went just fine before to create those two files and now this...
     
    Last edited: Oct 12, 2019
  6. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    621
    Hi kanyder,

    Delete FRST64 from C:\Users\Hamasaki\Desktop\FRST64.exe. Download a new copy from here.

    Let me know if you have any issues running the FRST fix and Search Files.
     
  7. kanyder

    kanyder Thread Starter

    Joined:
    Oct 10, 2019
    Messages:
    10
    Instructions followed and here are the files.

    Edit: The error has stopped appearing! Awesome! Can't thank you guys enough. (y)
     

    Attached Files:

  8. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    621
    Hi kanyder,

    Glad to hear the issue is resolved.

    Please run the following scan with ESET online scanner:

    ---------------------------------------------------
    ESET Online Scanner

    Download ESET Online Scanner and save it to your desktop.
    • Right-click on esetonlinescanner_enu.exe and select Run as Administrator.
    • When the tool opens, click Get Started.
    • Read and accept the license agreement.
    • At the Welcome to ESET Online Scanner window, click Get Started.
    • Select whether you would like to send anonymous data to ESET.
    • Note: if you see the "Welcome Back to ESET Online Scanner" screen, click Computer Scan > Full Scan.
    • Click on the Full Scan option.
    • Select Enable ESET to detect and remove potentially unwanted applications, then click Start scan.
    • ESET will now begin scanning your computer. This may take some time.
    • When the scan is finished and if threats have been detected, select Save scan log. Save it to your desktop as eset.txt. Click on Continue.
    • ESET Online Scanner may ask if you'd like to turn on the Periodic Scan feature. Click on Continue.
    • On the next screen, you can leave feedback about the program if you wish. Check the box for Delete application data on closing. If you left feedback, click Submit and continue. If not, Close without feedback.
    • Open the scan log on your desktop (eset.txt) and copy and paste its contents into your next reply.

    ---------------------------------------------------

    In your next reply, please include:
    • eset.txt
     
  9. kanyder

    kanyder Thread Starter

    Joined:
    Oct 10, 2019
    Messages:
    10
    14/10/2019 10:36:45
    Files scanned: 414289
    Infected files: 2
    Cleaned threats: 2
    Total scan time 01:14:28
    Scan status: Finished


    D:\$RECYCLE.BIN\S-1-5-21-2261132669-454635760-17506326-1001\$RBKLG0W.exe a variant of Win32/Toolbar.Babylon.E potentially unwanted application cleaned by deleting
    D:\Programas\MSOffice 2019\Office_Professional_Plus_2019_11029.20079x64\OInstall.exe a variant of Win32/HackTool.KMSAuto.E potentially unsafe application deleted
     

    Attached Files:

    • eset.txt
      File size:
      926 bytes
      Views:
      1
  10. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    621
    Hi kanyder,

    Please run a new scan with FRST:

    ---------------------------------------------------
    FRST scan
    • Double-click FRST.exe/FRST64.exe to run it.
    • Press the Scan button.
    • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
    • Please copy and paste the logs in your next reply.

    ---------------------------------------------------

    In your next reply, please include:
    • FRST.txt
    • Addition.txt
    • Let me know how the computer is doing.
     
  11. kanyder

    kanyder Thread Starter

    Joined:
    Oct 10, 2019
    Messages:
    10
    Everything seems to be running fine and normal, and I really appreciate your help!
     

    Attached Files:

  12. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    621
    Hi kanyder,

    Do you recognize the following registry entry?

     
  13. kanyder

    kanyder Thread Starter

    Joined:
    Oct 10, 2019
    Messages:
    10
    No, I do not. Should I be worried?
     
  14. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    621
    Hi kanyder,

    The following fix will remove the registry key.

    ---------------------------------------------------
    Farbar Recovery Scan Tool - Fix

    • Highlight the contents of the below code box and press Ctrl + C on your keyboard:
      Code:
      Start::
      CreateRestorePoint:
      IFEO\LogTransport2.exe: [Debugger] 0
      End::
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    • Double-click FRST.exe/FRST64.exe to run it.
    • Press the Fix button just once and wait.
      Note: No need to paste the script into FRST.
    • Restart the computer if prompted.
    • When the fix is complete FRST will generate a log in the same location it was run from (Fixlog.txt)
    • Please copy and paste its contents into your reply.


    ---------------------------------------------------

    In your next reply, please include:
    • Fixlog.txt
     
  15. kanyder

    kanyder Thread Starter

    Joined:
    Oct 10, 2019
    Messages:
    10
    It seems the LogTransport2.exe belongs to Adobe Acrobat Reader DC
    It is located there C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

    Should I still use the fix? Because I need the program, or is it a disguised trojan?
     
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